In-Demand Dispatch manager Jobs

Client Operations Team Leader
Ericom —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
22h
Warehouse Manager
Ridley Corporation —Toowoomba QLD
- Full-time
- Forklift
- Microsoft Office
- Computer skills
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Samsung SDS - Warehouse Supervisor (Rocklea WH)
SAMSUNG SDS GLOBAL SCL AUSTRALIA PTY LTD —Rocklea QLD
- Up to $90,000 a year
- Full-time
- Forklift
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- Agile
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Key Account Manager
SGS —Mayfield West NSW
- Full-time
- Microsoft Word
- Laboratory
- Microsoft Excel
- Parental leave
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AkzoNobel —Mackay QLD
- Management
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Team Leader - Roadside Dispatch
Royal Automobile Club of WA —Joondalup WA
- Full-time
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Monitoring Operator - Code Red
Chubb Fire & Security —Jandakot WA
- $72,000 - $82,000 a year
- 12 hour shift
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Supply Chain Analyst
B&E Foods —Blacktown NSW
- $90,000 - $95,000 a year
- Full-time
- Bachelor's degree
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- In-person
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Retail Manager
Australian Landscape Supplies —Garbutt QLD
- $80,000 - $82,000 a year
- Weekend availability
- Sales
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Logistic Coordinator
Kitchen Food Company —Riverwood NSW
- Full-time
- Analysis skills
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- Organisational skills
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Key Account Manager
Montu —Gold Coast QLD
- Contract
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- Warehouse
- Recruiting
- Health insurance
- Parental leave
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Supply & Distribution Manager - Frozen Goods
Clamms Seafood —Yarraville VIC
- $79,500 - $85,000 a year
- Full-time
- In-person
- Communication skills
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10d
Operations Supervisor , Amazon Logistics, Dispatch (Sun-Wed)
Amazon Commercial Services Pty Ltd —Sydney NSW
- Weekend availability
- Management
- Warehouse experience
- Office experience
Technical Sales Representative
McNaughtans —Malaga WA
- $75,000 - $85,000 a year
- Full-time
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- Customer service
- Microsoft Office
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Livestock Manager
Pindan Beef Company Pty Limited —Broome WA
- Full-time
- Management
- In-person
- Leadership
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Parts Advisor
William Adams —Mildura VIC
- Full-time
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- Communication skills
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Pack Shed - Dispatch Operator - WA
Costa —Gingin WA
- Full-time
- Microsoft Excel
- Management
- Forklift
Warehouse Manager
COERCO PTY LTD —Perth WA
- Full-time
- Management
- ERP systems
- Warehouse
Quick Apply
Service Scheduler
Dormakaba Group —Hallam VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
Team Leader Dispatch
Auto Parts Group —Dandenong VIC
- Full-time
- Warehouse experience
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
8d

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Client Operations Team Leader

Ericom
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$85,000 - $95,000 a year
22 hours ago

Qualifications

Microsoft Word
ConnectWise
Microsoft Excel
Microsoft Outlook
Microsoft Office
Supervising experience
Telecommunication
Leadership
Communication skills
Time management

Full Job Description

Lead People. Drive Operations. Deliver Exceptional Client Service.

We're looking for an experienced Client Operations Team Leader to lead our Client Services team while taking ownership of our procurement and operational administration functions.

This is a hands-on leadership role that combines people management with operational excellence. You'll inspire and develop a high-performing team, oversee procurement and vendor relationships, and ensure our clients receive exceptional service through efficient processes and strong operational discipline.

If you're a proactive leader who enjoys improving processes, mentoring people, and delivering outstanding customer outcomes, we'd love to hear from you.

About the Role

Reporting to the Service Delivery Manager, you'll be responsible for leading the Client Services team while managing the day-to-day operational functions that keep our business running smoothly.

You'll play a key role in ensuring service levels are achieved, procurement activities are managed efficiently, and internal processes continue to evolve as we grow.

This role is ideal for someone who enjoys balancing leadership with hands-on operational responsibility.

What You'll Be Doing

Leadership & Team Development

Lead, coach and mentor the Client Services team to achieve outstanding customer outcomes.
Foster a positive, collaborative and accountable team culture.
Provide ongoing performance coaching, feedback and professional development.
Set clear expectations and drive continuous improvement across the team.

Client Operations

Ensure exceptional customer service is delivered in line with Managed Service Agreements (SLAs).
Oversee service queues and workflows within ConnectWise.
Monitor team performance, ticket management and operational KPIs.
Resolve complex client enquiries and support escalations where required.

Procurement & Vendor Management

Manage the procurement function for mobility products and services.
Build and maintain strong relationships with suppliers and vendors.
Coordinate purchasing, receipting, dispatch and inventory management.
Ensure procurement records remain accurate and up to date.
Support invoice reconciliation in collaboration with the Finance team.

Operational Excellence

Identify opportunities to improve processes and efficiency.
Maintain data integrity across operational systems.
Support office administration and day-to-day operational activities.
Work collaboratively with Customer Success, Sales, Finance and Operations teams to deliver exceptional client outcomes.

About You

You'll be a confident leader who enjoys developing people while remaining close to the day-to-day operations of the business.

You'll bring:

Previous experience leading or supervising a client service, customer service or operations team.
Strong organisational and time management skills.
A proactive, solutions-focused mindset.
Excellent communication and stakeholder management skills.
High attention to detail and accuracy.
Strong Microsoft Office skills, particularly Outlook, Word and Excel.
The ability to manage competing priorities in a fast-paced environment.

Desirable Experience

You'll be highly regarded if you have experience with:

Telecommunications or managed services.
ConnectWise or similar PSA platforms.
Procurement or purchasing processes.
Vendor and supplier management.
Inventory or logistics coordination.

Why Join Us?

At Ericom, we're passionate about delivering exceptional technology and mobility solutions backed by outstanding customer service.

When you join us, you'll enjoy:

A supportive and collaborative team environment.
The opportunity to lead and shape a high-performing team.
A varied role where no two days are the same.
Genuine opportunities to improve processes and influence the way we work.
Career development and professional growth.
A stable, growing Australian technology business.

Ready to Apply?

If you're an experienced leader with a passion for client service, operational excellence and developing high-performing teams, we'd love to hear from you.

Apply now and help us deliver exceptional experiences for our clients while leading a team that makes a real difference.

Pay: $85,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

dispatch manager jobs

Client Operations Team Leader

Warehouse Manager

Samsung SDS - Warehouse Supervisor (Rocklea WH)

Key Account Manager

Trade Centre Manager

Team Leader - Roadside Dispatch

Monitoring Operator - Code Red

Supply Chain Analyst

Retail Manager

Logistic Coordinator

Key Account Manager

Supply & Distribution Manager - Frozen Goods

Operations Supervisor , Amazon Logistics, Dispatch (Sun-Wed)

Technical Sales Representative

Livestock Manager

Parts Advisor

Pack Shed - Dispatch Operator - WA

Warehouse Manager

Service Scheduler

Team Leader Dispatch

I want to receive the latest job alert for dispatch manager

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