Retail Manager
About Us
Australian Landscape Supplies is a premier supplier of high-quality landscaping materials, bulk products, and outdoor supplies across South East Queensland. We pride ourselves on delivering exceptional service, premium products, and expert operational management to both retail consumers and trade clients.
The Role
We are seeking a highly motivated, hands-on, full-time Retail Manager to oversee the daily operations, customer service, trade accounts, and commercial performance of our retail storefront and yard operations. This is a permanent, full-time position requiring a dedication to maintaining high operational standards, optimizing stock levels, and driving retail sales growth in a fast-paced trade environment.
- Company Name: Australian Landscape Supplies Pty Ltd
- ABN: 77 659 630 556
- Position Title: Retail Manager
- Employment Type: Full-time
- Hours: 40 hours per week (includes rostered weekend work)
- Location: Garbutt, Townsville
- Salary: $80,000 - $82,000 per annum + Superannuation
Key Tasks & Responsibilities
The successful candidate will be responsible for:
- Operational Leadership: Determining, implementing, and monitoring product mixes, stock levels, and service standards to maximize retail turnover and trade customer satisfaction.
- Financial Management: Formulating and managing store budgets, monitoring purchasing costs, and pricing goods to optimize profit margins.
- Inventory & Bulk Control: Maintaining full oversight of inventory levels, coordinating bulk stock orders, and ensuring accurate stock rotation within the retail yard.
- Visual Merchandising: Coordinating and maintaining high-quality product displays, trade signage, and yard layouts to drive retail sales.
- Customer Excellence: Developing and implementing store policies to resolve customer enquiries and trade account complaints efficiently.
- Safety & Compliance: Ensuring full compliance with Workplace Health and Safety (WHS) regulations, dangerous goods laws, transport compliance, and company policies within the retail facility.
- Staff Management: Supervising, mentoring, and managing the roster of junior retail assistants, dispatch coordinators, and yard staff to maintain a high-performing team.
- Customer Advisory & Sales: Providing expert, face-to-face customer service to retail and DIY clients; identifying specific project requirements to make tailored product recommendations on turf, pavers, and retaining structures to assist with their landscaping projects.
Qualifications & Experience Required
To be considered for this role, applicants must demonstrate:
- Education: A relevant AQF Diploma or higher qualification (e.g., Diploma of Retail Management, Business, or Commerce).
- Experience: In the absence of a formal diploma, a minimum of 3 years of relevant, verifiable experience as a Retail Manager, Assistant Retail Manager, or Trade Yard Manager is strictly required.
- Niche Product Knowledge: Proven technical knowledge of civil and retaining structures, including the ability to accurately advise clients on different concrete sleeper types, structural retaining walls, and bulk landscape materials is highly desirable.
- Safety & Compliance: Demonstrated operational knowledge of safe chemical handling procedures, hazardous substances storage, and SDS compliance management within an industrial or trade retail setting is highly desirable.
- Heavy Operational Environment: Comfortable managing a retail storefront that interfaces directly with heavy machinery, transport logistics, loading yards, and forklift operations.
- Skills: Strong communication skills, commercial acumen, proficiency with digital inventory/POS software, and a firm commitment to safety compliance.
- Licences & Tickets: Must hold a current, valid Australian High-Risk Work Forklift Licence (LF) and demonstrate a commitment to safe operating procedures.
Pay: $80,000.00 – $82,000.00 per year
Work Location: In person
