In-Demand Senior program manager Jobs

Manager Customer Experience
Great Southern Bank —Brisbane QLD
- Financial services
- Communication skills
- Work from home
Senior Research Manager
Monash University —Monash SA
- $145,062 - $153,976 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Team management
7d
Senior Product Manager
Electronic Arts —Melbourne VIC
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
- Health insurance
- Annual leave
Senior Facilities Manager
JLL —Sydney NSW
- Communication skills
- Health insurance
- Parental leave
Senior Account Manager
SCT Logistics —Altona VIC
- $120,000 - $130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Senior Project Manager
Pyramid Global Technologies —Perth WA
- Management
- Agile
- Negotiation
Senior / Project Manager
Blue Projects —Sydney NSW
- PMP
- Engineering
- Microsoft Office
- Employee assistance program
Senior Procurement Manager
The Salvation Army —Blackburn VIC
- Full-time
- Hybrid work
- Leadership
- Health insurance
- Parental leave
Senior Product Manager
Sinch —Melbourne VIC
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
- Annual leave
- Parental leave
Senior Product Manager, Payments
BigCommerce —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Product management
- POS
Senior Service Manager
NEC Corporation —Majura ACT
- Management
- Leadership
- Health insurance
- Parental leave
12d
Senior Delivery Manager
FinXL —Sydney NSW
- Contract
- Hybrid work
- Management
- Agile
- Leadership
Senior Manager Contracts
TAFE NSW —New South Wales
- $190,867 a year
- Temporary
10d
Optometry Manager
Specsavers Pty. Ltd. —Erina NSW
- Up to $120,000 a year
- Weekend availability
- Leadership
- Health insurance
- Employee assistance program
11d
Senior Category Manager - Hybrid
Baby Bunting —Dandenong VIC
- Full-time
- Hybrid work
- Management
- Sales
- Parental leave
- Employee assistance program
Senior Program Manager
Sydney Trains —Haymarket NSW
- Full-time
- Management
- Engineering
10d
Program Manager
Department of Logistics and Infrastructure —Alice Springs NT
- $132,408 - $147,919 a year
- Full-time
- Communication skills
- Time management
13d
Senior Project Manager
Ogilvy —Sydney NSW
- Management
- PMP
- Team management
Senior Site Manager
TransGrid —Newcastle NSW
- Engineering
- Administrative experience
- Construction experience
- Parental leave
Senior Manager - Facilities
Downer Group —Bendigo VIC
- Full-time
- Engineering
- No degree
- In-person
- Employee assistance program

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Manager Customer Experience

Great Southern Bank -
Brisbane QLD

Apply Now

Job Details

Benefits

Work from home

Qualifications

Financial services
Communication skills

Full Job Description

As our highly valued CX Manager, Digital Banking Transformation based in Brisbane, your role will help shape the future customer experience across Great Southern Bank’s mobile and online banking channels. Working within a major enterprise transformation program, you will ensure customer needs remain central to decision-making, supporting our purpose of helping every Australian own their own home.

You’ll make an impact by:

Leading customer experience and service design activities across a large-scale digital banking transformation program.
Using customer insights, research and journey mapping to identify opportunities and influence better customer outcomes.
Collaborating with stakeholders across business, technology and delivery teams to align on customer-centred solutions.
Applying service design principles, blueprints and experience frameworks to improve digital banking experiences.
Helping teams navigate ambiguity, define problems, prioritise opportunities and make informed customer-led decisions.
Championing the voice of the customer across program delivery, ensuring customer outcomes remain visible and measurable.

Do things differently with us

This is a rare opportunity to influence one of Great Southern Bank's most significant transformation programs. You'll work across mobile and online banking experiences that impact thousands of customers, partnering with senior stakeholders, delivery teams and specialists to create meaningful improvements that will shape the future of digital banking at Great Southern Bank.

To succeed in this role, you will have:

Experience in Customer Experience (CX), Service Design, Digital Transformation or customer-led change programs.
Strong capability in customer research, journey mapping, service blueprinting and workshop facilitation.
Experience influencing stakeholders and driving customer-centred outcomes within complex delivery environments.
The ability to work effectively through ambiguity, bringing structure, clarity and momentum to emerging challenges.
Excellent communication, facilitation and relationship-building skills.
Experience within financial services, banking, digital channels or other regulated industries will be highly regarded.

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts.

#LI-Hybrid

Apply Now

Refine Your Search

senior program manager jobs

Manager Customer Experience

Senior Research Manager

Senior Product Manager

Senior Facilities Manager

Senior Account Manager

Senior Project Manager

Senior / Project Manager

Senior Procurement Manager

Senior Product Manager

Senior Product Manager, Payments

Senior Service Manager

Senior Delivery Manager

Senior Manager Contracts

Optometry Manager

Senior Category Manager - Hybrid

Senior Program Manager

Program Manager

Senior Project Manager

Senior Site Manager

Senior Manager - Facilities

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