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Renewals Manager

Ideagen -
Surry Hills NSW

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Job Details

Full-time | Contract
$100,000 - $120,000 a year

Qualifications

CRM software
Communication skills
Time management

Full Job Description

About Us:

Location - Sydney/Melbourne

Function - Customer

Department - Renewals

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - $100,000 - $120,000

We are seeking a detail-oriented Renewals Manager to support the effective management of customer contracts within a subscription-based environment. This role is responsible for reviewing contract terms, managing renewal timelines, and ensuring customers receive clear and accurate information about their agreements.

Responsibilities:

Review and interpret customer contracts to identify renewal dates, terms, conditions, and termination clauses
Maintain accurate and up-to-date records of all contracts and renewal activity within CRM or contract management systems
Proactively contact customers ahead of renewal dates, outlining available options and next steps
Respond to customer queries regarding contract terms, renewals, and termination processes in a timely and accurate manner
Identify discrepancies or potential issues within contracts and escalate where appropriate
Work closely with internal teams, including Legal and Finance, to ensure compliance with policies and regulations
Contribute to the continuous improvement of contract management and renewal processes
Maintain clear records of all customer interactions related to renewals.

Skills and Experience:

Experience in a renewals, complaints, or contract-focused role, ideally within a SaaS or subscription-based business
Strong attention to detail, particularly in reviewing and interpreting contractual information
Effective written and verbal communication skills, with the ability to convey complex information clearly
Strong organisational and time management skills, with the ability to manage multiple priorities
Proficiency in CRM systems and contract management tools.Analytical mindset with the ability to identify and resolve issues efficiently
Customer-focused approach, with a commitment to delivering a high standard of service

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.

Apply Now

Refine Your Search

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