In-Demand Service officer/ licence testing Jobs

IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Casual Administration/Customer Service Officer
Glen Innes Severn Council —Glen Innes NSW
- $30.83 an hour
- Call employer
- Casual pool
- Customer service
- Administrative experience
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MSS Security —Queensland
- Full-time
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Senior Land Services Officer Ag Advice
Local Land Services Agency —New South Wales
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- Full-time
- Communication skills
Emergency Services Officers (ESO)
Executive Risk Solutions —Perth WA
- Full-time
- Management
- First Aid Certification
- Leadership
Accounts Payable Officer
Jet Aviation —Bankstown NSW
- From $70,000 a year
- Monday to Friday
- Microsoft Excel
- ERP systems
- SharePoint
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
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Content and Engagement Officer
Muswellbrook Shire Council —Muswellbrook NSW
- $83,894 - $90,802 a year
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Emergency Response Officer
Northern Star Resources Limited —Kalgoorlie WA
- Full-time
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Senior Land Services Officer
Local Land Services Agency —Sydney Western Suburbs NSW
- $116,981 a year
- Full-time
- No degree
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Policy and Strategy Advisor
Muswellbrook Shire Council —Muswellbrook NSW
- $132,663 - $139,133 a year
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Probation Services Officer
Queensland Government —Logan City QLD
- Organisational skills
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- Negotiation
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12d
Senior Rates Officer
Lismore City Council —Lismore NSW
- From $97,677 a year
- Full-time
- No degree
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11d
Land Services Officer TSR
Local Land Services Agency —Bathurst NSW
- From $102,936 a year
- Full-time
- Computer skills
- Negotiation
1d
Track Protection Officer
Wabtec —Perth WA
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Software Engineer
Enabling Pathways —Cairns QLD
- $90,000 - $110,000 a year
- Full-time
- CPR Certification
- Databases
- SQL
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Career Medical Officer
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $147,664 - $220,018 a year
- Full-time
- Medicine
- Communication skills
- Time management
- Health insurance
- Employee assistance program
1d
Administration Officer - Functions
Coffey Testing —Warabrook NSW
- Overtime
- Microsoft Word
- Laboratory
- Microsoft Excel
- Parental leave
- Opportunities for advancement
Senior Project Officer, Online Exams
NSW Department of Communities and Justice —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Administrative experience
- Senior Secondary Certificate of Education
- Negotiation
- Employee assistance program
6d
Manager, Risk & Assurance
Hope Community Services Ltd —Perth WA
- Full-time
- Leadership
- Communication skills
Quick Apply

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IT Support Officer

Northline -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

One Northline

Our people are more than our best asset. With 13 depots across the nation, we operate through a combination of employees and full-time subcontractors in all mainland capitals and many key regional centres. As a privately owned and operated business, we work as one large family and our down to earth culture reflects this. Communication is key to our success and everyone at Northline has a voice. Through coaching and development, we not only develop individual skills but also enhance Northline’s culture and expertise.

All of our employees are trained in the most efficient and effective methods of secure handling, from container loads to fragile product to doorstep deliveries.

IT Support Officer

Job no: 495320
Work type: Permanent Full Time
Location: SA - Adelaide
Categories: Help Desk & IT Support

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

This role is offering a salary between $76,515 to $86,515 plus superanuation.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Advertised: 11 May 2026 Cen. Australia Standard Time
Applications close:

Apply Now

Refine Your Search

service officer/ licence testing jobs

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One Northline

IT Support Officer

About the role

Key Responsibilities

About you

You will also be able to demonstrate your:

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