In-Demand Expert support engineer, technical lead Jobs in Parafield Gardens, Sa

Expert Support Engineer, Technical Lead
Ingram Micro —Greater Adelaide SA
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
4d
Lead Installer - Retail Installation - Salisbury
Credo —Salisbury SA
- Up to $95,000 a year
- Urgently hiring
- Carpentry
- Power tools
- In-person
- Travel reimbursement
Quick Apply
ICT Engineer
BAE Systems —Edinburgh SA
- Weekend availability
- Hybrid work
- Management
- Maintenance
- Communication skills
8d
Data Rights Lead
ASC Pty Ltd —Osborne SA
- Full-time
- Construction experience
- Communication skills
- Parental leave
Reporting Lead | Defence & Infrastructure
Turner & Townsend —Greater Adelaide SA
- Full-time
- Azure
- SQL
- Analysis skills
Quick Apply
ICT Manager
Servicing SA —Payneham SA
- From $102,000 a year
- Full-time
- Computer Science
- In-person
- Leadership
Quick Apply
4d
Lead Asset Management Engineer
Verbrec Limited —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Full Stack Developers & Technical Lead
McMahon Services —Greater Adelaide SA
- Full-time
- APIs
- AI
- Leadership
Support System Source Data Lead
BAE Systems —Osborne SA
- Full-time
- Hybrid work
- Leadership
- Communication skills
11d
Technical Field Engineer
Unisys —Greater Adelaide SA
- Software troubleshooting
Lead Software Engineer - AI & Automation
First Focus —Adelaide SA
- $140,000 - $180,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Azure
- APIs
Quick Apply
Technical Lead, EL1, Digital Delivery,
Australian Competition & Consumer Commission (ACCC) —Greater Adelaide SA
- $127,908 - $141,555 a year
- Part-time
- Azure
- APIs
- Leadership
Maintenance Engineering Analyst: ILS/IPS
BAE Systems —Osborne SA
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
Electrical Project Engineer
Enerven —Direk SA
- $240,000 a year
- Overtime
- Research
- Electrical experience
- Construction experience
- Health insurance
- Parental leave
Senior Electrical Technical Officer
ASC Pty Ltd —Osborne SA
- Full-time
- Management
- Engineering
- No degree
- Parental leave
10d
Project Manager - BMS
Johnson Controls —Melrose Park SA
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
12d
ILS Discipline Lead
BAE Systems —Edinburgh SA
- Full-time
- Engineering
- No degree
IT Infrastructure Lead - Hybrid
AnglicareSA —Hindmarsh SA
- Full-time
- Hybrid work
- Leadership
- Health insurance
- Parental leave
Quick Apply
10d
Certification Lead Engineer
Northrop Grumman —Edinburgh SA
- Engineering
- Leadership
- Communication skills
Lead Mechanical Engineer
ASC Pty Ltd —Osborne SA
- Full-time
- Engineering
- Assembly
- Communication skills
- Parental leave
1d

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Expert Support Engineer, Technical Lead

Ingram Micro -
Greater Adelaide SA

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Technical support
Direct sales
APIs
AI
Leadership
Communication skills

Full Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

Role Overview

We are seeking a highly experienced Lead Technical Support Engineer to operate as the senior technical leader within the support organization. This role builds upon the Senior Technical Support Engineer (L2) foundation, expanding into technical leadership, cross-functional influence, and operational ownership. The Lead Engineer serves as the voice of Support with Product and Engineering, driving issue resolution at scale while enabling team effectiveness through mentorship, workflow optimization, shift-left initiatives, and continuous innovation.

Key Responsibilities

Act as the technical escalation point for the most complex and business-critical issues.
Represent Support in Engineering and Product meetings, speaking on behalf of customer impact and supportability.
Lead technical discussions with Engineering and Product on defects, prioritization, and product improvements.
Drive end-to-end workflow management including ticket prioritization, backlog health, and SLA adherence.
Mentor and coach L1/L2 engineers, elevating technical capability and performance across the team.
Lead shift-left initiatives to improve self-service, documentation, and first-touch resolution.
Partner with Product and Engineering to eliminate recurring issues and improve platform stability.
Lead major incident technical coordination and post-incident improvements.
Continuous Learning & Innovation Expectations
Continuously upskill in emerging technical tools, platforms, and modern support technologies.
Actively develop expertise in AI tools and capabilities to enhance troubleshooting, automation, and decision-making.
Leverage AI as a transformative tool to improve customer experience, reduce MTTR, and drive support efficiency.
Drive adoption of AI-enabled workflows, including knowledge generation, ticket automation, and self-service enhancements.

Mentor team members on leveraging AI and modern tools to elevate overall team capability and scale impact.

Knowledge, Skills, and Experience

7+ years in technical support or related technical roles.
Strong expertise in cloud, APIs, integrations, and system architecture.
Proven leadership, mentorship, and cross-functional influence.
Experience driving operational improvements and workflow optimization.
Excellent communication skills translating technical issues into business impact.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

Genuine Career Progression Opportunities

Hybrid Working Environment

Training & Development

Competitive Remuneration Package

Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre ‑ employment background checks.

If you're ready to make a significant impact in driving growth, then this is your opportunity to influence business strategy, lead transformation, and build a high-performing organisation at scale. Join us and be part of a company that is shaping the future of the ICT industry!

Apply Now

Refine Your Search

expert support engineer, technical lead jobs in parafield gardens, sa

Expert Support Engineer, Technical Lead

Lead Installer - Retail Installation - Salisbury

ICT Engineer

Data Rights Lead

Reporting Lead | Defence & Infrastructure

ICT Manager

Lead Asset Management Engineer

Full Stack Developers & Technical Lead

Support System Source Data Lead

Technical Field Engineer

Lead Software Engineer - AI & Automation

Technical Lead, EL1, Digital Delivery,

Maintenance Engineering Analyst: ILS/IPS

Electrical Project Engineer

Senior Electrical Technical Officer

Project Manager - BMS

ILS Discipline Lead

IT Infrastructure Lead - Hybrid

Certification Lead Engineer

Lead Mechanical Engineer

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