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Floor Supervisor

The Sanderson
Sydney NSW

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Job Details

Permanent | Full-time
$79,000 - $84,000 a year

Qualifications

RSA
Customer service
Certificate III
Hospitality Management
Food service
Bartending
Leadership
Communication skills

Full Job Description

Position: Floor Supervisor

Location: New South Wales

About the Speakeasy Group

At the Speakeasy Group, we strive to be the most sought-after hospitality organisation to work for in the country. Since our first venue opened in 2010, we have captivated those with a taste for extraordinary, high-end food and beverage experiences. We embrace inclusivity and equality, fostering an environment where every team member feels valued and supported in their hospitality journey.

About The Sanderson

The Sanderson is a highly regarded fine-dining restaurant, known for its commitment to exceptional cuisine, high-quality Australian ingredients, and a unique dining experience that leaves lasting memories with our guests.

Key Responsibilities:

- Provide training, mentoring, and support for new FOH staff.

- Provide clear communication and direction to staff during service periods.

- Supervise daily performance of waitstaff to ensure service standards are met.

- Ensure compliance with all health and safety regulations in the dining area.

- Oversee the cleanliness, organisation, and hygiene of tables, dining areas, and service stations.

- Conduct regular safety inspections to identify risks and ensure protocols are followed.

- Evaluate and monitor service delivery, providing constructive feedback to staff.

- Respond promptly to guest inquiries, requests, and complaints to ensure satisfaction.

- Foster positive guest relationships by recognising repeat customers and celebrating special occasions.

- Work with management to ensure waitstaff are informed of daily specials and menu updates.

- Ensure FOH staff are knowledgeable about all menu items, specials, and pairing recommendations.

About You:

- Certificate III in Hospitality (Restaurant Front of House), or

equivalent qualification

- At least 2 years’ relevant experience in similar roles

- At least 18 months’ relevant work experience in Australia on a temporary visa

- Strong leadership and team coordination skills.

- Excellent communication and interpersonal skills.

- Ability to mentor and train FOH staff.

- High attention to detail and commitment to service excellence.

- Strong problem-solving and conflict resolution skills.

- Ability to manage peak service with calmness and efficiency.

- Sound knowledge of food and beverage service, including wine and pairing basics.

At The Speakeasy Group, we strive to be Australia’s number 1 hospitality group to work for within the industry.

- Full access to our online training platform Ananas.

- Competitive salary.

- Access to management & leadership trainings

- Group wide discounts as well as other staff privileges.

- Growth within the company.

Job Types: Full-time, Permanent

Pay: $79,000.00 – $84,000.00 per year

Licence/Certification:

RSA (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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