About Spark Event Group
At Spark Event Group, we bring extraordinary events to life. As one of Australia's leading event workforce providers, we partner with some of the country's most iconic venues, festivals, sporting events, live entertainment productions, and major cultural experiences.
Our team is at the heart of every event, delivering exceptional customer service and creating memorable experiences for thousands of guests each year.
We pride ourselves on providing exciting opportunities for passionate individuals who thrive in dynamic environments and enjoy being part of world-class events.
We are committed to fostering a diverse, inclusive, and welcoming workplace where everyone feels valued, respected, and empowered to succeed. We celebrate the unique backgrounds, experiences, and perspectives that our people bring and believe diversity strengthens our teams, enhances collaboration, and enriches the experiences we create for our clients, partners, and guests. Spark Event Group is proud to be an equal opportunity employer, and we encourage applications from people of all backgrounds, experiences, and abilities.
About the Role
Box Office Supervisor
Spark Event Group is seeking an experienced and motivated Box Office Supervisors to lead ticketing operations across a portfolio of exciting live events and entertainment experiences in Melbourne.
This is an excellent opportunity for a customer-focused leader with strong ticketing and event operations experience to take ownership of box office functions while supporting and mentoring a team of Box Office Staff. Working closely with venue management, event stakeholders, and operational teams, you will play a critical role in delivering a seamless ticketing experience from pre-event planning through to event delivery.
The successful candidate will thrive in a fast-paced environment, demonstrate exceptional leadership skills, and possess a strong understanding of ticketing systems, customer service, and event operations.
We are seeking candidates with strong ongoing availability, particularly across weekends and peak event periods. Flexibility and a commitment to regular shifts will be highly regarded.
Mandatory Requirement: You must currently hold, or be willing to obtain, a valid Victorian Employee Working with Children Check (WWCC) if successful in your application for this role
Candidates must be over 18 years old to be eligible for this role.
Key Responsibilities
- Lead and supervise day-to-day box office operations across multiple events and venues.
- Manage, support, and mentor Box Office Staff to ensure exceptional customer service standards are consistently delivered.
- Act as the primary escalation point for complex customer enquiries, ticketing issues, and event-day challenges.
- Oversee ticket sales, exchanges, upgrades, refunds, and reissues in accordance with venue and event policies.
- Ensure accurate processing of cash, EFTPOS, and other payment methods.
- Monitor and reconcile daily sales, cash handling procedures, and end-of-shift balancing.
- Coordinate box office setup, staffing allocations, and event-day operational requirements.
- Liaise with venue management, promoters, clients, and event stakeholders regarding ticketing operations.
- Maintain accurate ticket inventory and reporting through ticketing platforms.
- Ensure compliance with ticketing procedures, venue policies, privacy requirements, and financial controls.
- Identify operational improvements and contribute to the ongoing development of box office processes and customer experience initiatives.
- Assist with workforce training, onboarding, and performance support for box office team members.
- Support admissions and front-of-house operations where required during peak event periods.
Skills & Experience
- Demonstrated experience in a Box Office Supervisor, Senior Box Office, Ticketing Coordinator, or similar leadership role.
- Strong knowledge of ticketing operations within live entertainment, sporting events, festivals, theatres, arenas, or major venues.
- Proven experience leading and supporting frontline customer service teams.
- Excellent communication, stakeholder management, and conflict-resolution skills.
- Strong organisational skills with the ability to prioritise competing demands in a fast-paced environment.
- High attention to detail and accuracy when managing ticketing and financial transactions.
- Strong problem-solving capabilities and confidence making operational decisions under pressure.
- Advanced computer literacy and confidence learning new technologies and systems.
- Professional presentation and a customer first approach.
Highly Regarded
- Experience using ticketing platforms
- Experience managing ticket inventory, allocations, and event reporting.
- Previous experience overseeing cash handling procedures, reconciliations, and financial controls.
- Experience working within major venues, theatres, stadiums, festivals, exhibitions, or large-scale live events.
- Experience training, coaching, and developing customer-facing teams.
- Knowledge of accessibility requirements and best-practice customer service delivery within the events industry.
If you believe you have the skills, experience, and passion to excel in this role, we'd love to hear from you. Submit your application today
This application process is only for new candidates, if you are a current Spark workforce member, please log in to your Spark Profile and apply via the Portal.
Please note that only shortlisted candidates will be contacted and invited to participate in an interview
Pay: $33.85 – $47.39 per hour
Application Question(s):
- Have you previously worked as a Box Office Supervisor? If so, how many years of experience do you have in this role?
- Have you previously used any ticketing systems? If yes, please provide details of the systems you have used and your level of experience
- Please describe your experience supervising or leading a customer service or box office ticketing team. How many team members have you managed, and what were your key responsibilities?
Work Authorisation:
Work Location: In person
