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Customer Service Representative & Production Co-Ordinator

Kwik Kopy Printing - Gosford
West Gosford NSW

Quick Apply

Job Details

Full-time
$50,000 - $55,565 a year

Qualifications

Social media marketing
Multilingual
Sales
Customer service
Adobe Creative Suite
Graphic design
Analysis skills
Education
Driver Licence
Data entry
Full Driver Licence
Communication skills
Marketing
Time management

Full Job Description

Kwik Kopy Gosford is looking for a friendly, organised and hands-on Customer Service Representative & Production Co-Ordinator to join our busy print and design centre.

This is a varied role suited to someone who enjoys working with customers, coordinating jobs, supporting a production team, and helping ensure finished print work is completed accurately, professionally and on time.

You will often be the first person customers speak to on the phone or meet when they visit the centre, so we are looking for someone who is professional, helpful, proactive and comfortable working in a fast-paced small business environment.

About the role

In this role, you will support the day-to-day operation of the centre by assisting customers, helping coordinate job workflow, supporting print production and finishing, preparing completed work for collection or delivery, and representing Kwik Kopy professionally with local clients.

You do not need to know everything on day one. Training will be provided for the right person, but a positive attitude, attention to detail and willingness to learn are essential.

Key responsibilities

Your duties will include:

Greeting and assisting customers in person, by phone and by email
Responding to customer enquiries and providing helpful updates on job progress
Presenting Kwik Kopy products and services in a professional and customer-focused way
Building positive relationships with existing customers
Assisting customers with supplying files in suitable formats for production
Checking job instructions, customer supplied files and job tickets before production or finishing
Helping schedule work to meet customer deadlines
Supporting the production team with digital print output, once trained
Completing finishing tasks such as cutting, trimming, folding, creasing, laminating, binding, drilling, collating, packing and wrapping
Checking finished work for quality, accuracy, quantity and presentation
Preparing completed jobs for pickup, courier, dispatch or local delivery
Completing local deliveries professionally and on time using the company delivery van
Keeping production, finishing and dispatch areas clean, organised and safe
Monitoring stock levels and reporting low stock or equipment issues
Using company systems and software correctly and securely
Supporting the team with general production and customer service duties as required

About you

We are looking for someone who is reliable, well-presented and enjoys being part of a team. You will need to be comfortable dealing with customers, managing multiple tasks, supporting production workflow and helping the team meet deadlines.

Essential skills and attributes:

Strong written and verbal communication skills
Excellent customer service skills
A professional and helpful manner
Strong organisation and time management skills
Good attention to detail
Ability to manage multiple tasks and deadlines
A collaborative, team-focused attitude
Familiarity with Adobe Creative Suite on PC platforms, or a willingness to develop these skills
Willingness to learn print production, finishing and workflow processes
In good physical health, able to attend to the manual handling required.
Current and valid driver’s licence for driving the company delivery van

Desirable experience:

Previous customer service experience
Previous experience in a digital print, design, production or signage environment
Experience with print finishing equipment
Basic understanding of marketing or social media platforms

What we offer

A varied role in a friendly local business
Hands-on training and support
Exposure to customer service, print production, finishing and workflow coordination
The opportunity to work with a broad range of local business customers
A professional team environment where quality, service and reliability matter

Salary

Salary will be in line with experience and paid according to the applicable classification under the Graphic Arts, Printing and Publishing Award 2020 [MA000026], plus superannuation.

How to apply

Please submit your resume and a brief cover letter outlining your customer service experience, relevant print or production experience, and why you would be a good fit for Kwik Kopy Gosford.

We are looking for someone who is ready to learn, take ownership of their work and help deliver great results for our customers.

Pay: $50,000.00 – $55,565.00 per year

Application Question(s):

Are you located on the Central Coast NSW ?
Do you have the ability to undertake the physical aspects of the role, lots of standing, manual lifting and deliveries of heavy items.
Did you include a personalised cover letter addressing the reasons why you would like to work at Kwik Kopy gosford and how your past experience will benefit this role ?

Education:

Certificate I - IV (Required)

Experience:

Customer Service: 3 years (Required)
Print or Graphic Design: 2 years (Preferred)

Licence/Certification:

Full Driver Licence (Required)

Work Location: In person

Quick Apply

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