Job description
Office Assistant / Customer Service All-Rounder
6-Month Fixed Term Contract (Maternity Leave Cover)
Location: Sydney, NSW
Employment Type: Full-time (6-month fixed term)
Industry: Wholesale – Clothing & Personal Protective Equipment (PPE)
About Us
Based in Sydney’s Southwest, we are a well-established wholesaler supplying quality workwear and personal protective equipment (PPE) to businesses across a wide range of industries. We pride ourselves on providing exceptional customer service, reliable products and fast turnaround times.
We are looking for an organised, friendly and proactive Office Assistant / Customer Service All-Rounder to join our small, supportive team on a 6-month fixed term contract to cover maternity leave. This role would suit someone who has excellent attention for detail, enjoys variety and thrives in a hands-on small business environment.
About the Role
Reporting directly to the Operations Manager, you will provide administrative support while delivering excellent customer service to our clients. You will play an important role in ensuring the smooth day-to-day operation of our office and assisting customers with enquiries and orders.
This role is offered initially as a 6-month fixed-term maternity leave cover. Ongoing employment cannot be guaranteed; however, the contract may be extended, or a permanent role may be considered if a suitable position becomes available, subject to business needs and future staffing requirements.
Key Responsibilities
- Respond to customer enquiries via phone and email
- Process customer orders accurately
- Prepare quotations, invoices and delivery documentation
- Liaise with customers regarding order status and deliveries
- Coordinate with warehouse staff to ensure timely dispatch
- Maintain accurate customer records and filing systems
- General office administration and data entry
- Assist with stock enquiries and basic inventory administration
- Handle incoming and outgoing mail and courier bookings
- Welcome visitors and provide front desk reception duties when required
- Support the sales team with administrative tasks
- Resolve customer issues professionally and efficiently
- Assist with purchasing and supplier communications as required
- Maintain a tidy and organised office environment
- Other ad hoc administrative duties as required
About You
To be successful in this role you will have:
- Previous experience in an office administration or customer service role
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- A positive, friendly and professional attitude
- Ability to multitask and prioritise work effectively
- Intermediate Microsoft Office skills (Outlook, Excel and Word)
- Fast and accurate data entry skills
- Ability to work independently as well as part of a small team
- A willingness to learn new systems and processes
Desirable (but not essential)
- Experience in wholesale or distribution industry
- Experience using ERP or inventory management software
- Knowledge of freight or courier bookings
What We Offer
- Friendly and supportive small team environment
- Full training provided
- Variety in your day with a mix of customer service and administration
- Opportunity to gain experience within the wholesale industry
- Convenient location - easy access from M5
Contract
- Full-time
- 6-month fixed-term contract (maternity leave cover)
- Monday to Friday
To apply please send your Resume with a cover letter to: [email protected]
Work Location: In person
