In-Demand Student manager Jobs in Adelaide, Sa

Student Experience Manager
EDU Corporate Services Pty Limited —Adelaide SA
- Full-time
- CRM software
- Management
- Customer service
Quick Apply
9d
Medical Receptionist
city clinic —Adelaide SA
- $36.39 an hour
- Weekend availability
- CPR Certification
- Customer service
- Medical office experience
Quick Apply
9d
Graduate/Undergraduate
Mykra Pty Ltd —Adelaide SA
- Full-time
- Computer skills
- Construction experience
- Free parking
- Health insurance
Quick Apply
Program Manager
SAHMRI —Adelaide SA
- Full-time
- Management
- Research
- Microsoft Office
8d
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Adelaide SA
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
MANAGER – FINANCIAL MODELLING & ANALYSIS
TAFE SA —Greater Adelaide SA
- $144,421 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
- Employee assistance program
LECTURER FOUNDATION SKILLS
TAFE SA —Greater Adelaide SA
- $86,239 - $104,720 a year
- Part-time
- Bilingual
- English
- No degree
- Parental leave
- Employee assistance program
Admission Officer
Imperial Engineering Education —Regency Park SA
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Engineering
Quick Apply
5d
Technical Implementation Manager
Flywire —Greater Adelaide SA
- Full-time
- Hybrid work
- Employee stock purchase plan
Quick Apply
Pharmacy Student
Star Pharmacy Group —Firle SA
- From $29.45 an hour
- Part-time
Quick Apply
11d
Expression of Interest | Residential Property & Communities | Adelaide
Greystar Real Estate Partners LLC —Greater Adelaide SA
- Full-time
- Customer service
- Front desk
4d
Trainer/Assessor Early Childhood
Hessel Group —Fullarton SA
- Part-time
- Remote
- Microsoft Outlook
- Microsoft Office
- Communication skills
Endocrine and Diabetes Registrar
SA Health —Adelaide SA
- $99,707 - $158,523 a year
- Full-time
- Medicine
- Research
- Teaching
- Annual leave
- Employee assistance program
Advanced Trainee - Endocrine & Metabolic Medicine CALHN
SA Health —Adelaide SA
- $99,707 - $158,523 a year
- Full-time
- Medicine
- Education
- Organisational skills
- Health insurance
- Employee assistance program
Qualified Teacher - Holiday Camp Leadership Role
Code Camp Ltd —Marryatville SA
- $40 an hour
- Public holidays
- Education
- First Aid Certification
- Leadership
TEMPORARY SSO2 - HEATHFIELD HS - IT OFFICER
Department for Education, South Australia —Heathfield SA
- $73,478 - $80,950 a year
- Part-time
7d
LEARNING DESIGNER
TAFE SA —Greater Adelaide SA
- $102,171 - $108,071 a year
- Full-time
- Parental leave
- Employee assistance program
7d
Senior Social Worker - Hampstead
SA Health —Adelaide SA
- $112,139 - $120,284 a year
- Part-time
- Social Work
- Leadership
- Annual leave
- Employee assistance program
8d
Casual Cleaner/Housekeeper (Day shift) > Adelaide, SA
Cirka —Adelaide SA
- $32.31 an hour
- Temporary
- Cleaning
- Communication skills
- Hotel experience
Sports and Swimming Centre Manager
Westminster School —Marion SA
- Part-time
- University
- First Aid Certification
- Leadership

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Student Experience Manager

EDU Corporate Services Pty Limited
Adelaide SA

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

CRM software
Management
Customer service
Databases
Quality assurance
Education
Zendesk
Team management
Diploma
Leadership
Communication skills

Full Job Description

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About the Role

The Student Experience Manager leads a team of Student Experience Advisors at their respective location, ensuring exceptional customer service and non-academic support for both commencing and existing students.

This pivotal role works closely with the National Student Experience Manager to plan, implement, and monitor strategies that enhance the student journey—from orientation to graduation.

Additionally, the Student Experience Manager collaborates with Student Engagement and Events, as well as Facilities teams, to provide a seamless and enriching campus and learning experience for all students.

This position is a fixed-term, 12-month opportunity based out of our Adelaide Campus.

Key Responsibilities:

Student Experience / Customer Service

Provide leadership, guidance, and support to the Student Experience Advisors in delivering exceptional student service both in-person and via CRM (Zendesk).
Offer accurate, timely advice on the administrative aspects of students' studies through multiple support channels.
Continuously improve student experience throughout the full student lifecycle via regular feedback and satisfaction surveys.
Collaborate with stakeholders to ensure effective and compliant delivery of student support services.
Lead student engagement initiatives and events, including orientation, mid-term activities, and graduation, in partnership with the National Student Engagement and Events Manager.
Strengthen student retention through excellent customer service, proactive communication, and course withdrawal assessments to find solutions for students.
Manage and investigate informal complaints, identifying root causes and opportunities for continuous improvement.
Maintain expert knowledge of policies and procedures to align student experience practices with regulatory and institutional standards.
Conduct internal audits in collaboration with the Quality Assurance Team, ensuring compliance with student experience policies.
Create a welcoming and supportive environment, resolving informal complaints locally to minimize escalation.

Campus Support:

Collaborate with Facilities team on campus needs to assist in maintaining a conducive and quality learning experience
Fulfil and/or have the team fulfil fire warden and first aid duties on campus.
Plan and coordinate creation of a roster for opening and closing, campus reception and support for onsite events.
Collaborate with the IT team to ensure classrooms are configured for their intended use
Ensure the students’ kitchen, bathrooms and common area are clean and free of hazards.

Team Management

Select, lead and manage the student experience team nationally and offshore
Conduct annual performance reviews and set clear objectives for all team members that report directly to you
Maintain compliance with all People and Culture processes ensuring engagement and retention of team members
Ensure the KPIs for each team are being achieved e.g. service standard KPIs

Education, Experience, and Skills:

Diploma or higher preferred
5+ years of experience working in a Higher Education Provider and/or Registered Training Organisation student services setting.
At least 2 years of team management experience in a similar role
Experience (or willingness to learn) providing student services to international students under the Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTO’s 2015, and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
Experience using and maintaining databases (eg. CRM’s, Student Management Systems, PRISMS).
Experience with customer relationship management / contact centre software (eg. Zendesk).
Outstanding influencing skills and the ability to defuse and turn around stressed, anxious students.
Cross cultural awareness
Excellent written and oral communication
Excellent interpersonal skills with the ability to work autonomously and in a team

Why Join us?

A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together

A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy!

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Diversity & Inclusion

We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Apply online or send your resume and cover letter to [email protected]. Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!

Quick Apply

Refine Your Search

student manager jobs in adelaide, sa

Student Experience Manager

Medical Receptionist

Graduate/Undergraduate

Program Manager

Team Leader, Course Advisor (International)

MANAGER – FINANCIAL MODELLING & ANALYSIS

LECTURER FOUNDATION SKILLS

Admission Officer

Technical Implementation Manager

Pharmacy Student

Expression of Interest | Residential Property & Communities | Adelaide

Trainer/Assessor Early Childhood

Endocrine and Diabetes Registrar

Advanced Trainee - Endocrine & Metabolic Medicine CALHN

Qualified Teacher - Holiday Camp Leadership Role

TEMPORARY SSO2 - HEATHFIELD HS - IT OFFICER

LEARNING DESIGNER

Senior Social Worker - Hampstead

Casual Cleaner/Housekeeper (Day shift) > Adelaide, SA

Sports and Swimming Centre Manager

I want to receive the latest job alert for student manager in adelaide, sa

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