In-Demand Rmit university Jobs

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Senior Coordinator, Student Advising

RMIT University -
Melbourne VIC

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Job Details

Full-time
From $121,213 a year
8 days ago

Qualifications

Customer service
Working with children
Leadership
Communication skills

Full Job Description

Overview:

Full time, continuing position

HEW 8 (Starting from $121,213) + 17% Superannuation

Based at the Melbourne City campus, plus hybrid and flexible working arrangements

About the opportunity

As our Student Advising team continues to grow, we're seeking a Senior Coordinator to lead this newly established function and help shape the future of student support within the College of Business and Law.

As the Senior Coordinator, Student Advising, you'll lead the delivery of high-quality, holistic advising services for students and key stakeholders. You'll drive collaboration, continuous improvement and evidence-informed practice to ensure student and stakeholder needs are met. You'll provide day-to-day supervision, coaching and performance oversight of the Student Advisors, ensuring the delivery of timely, consistent, high-quality and accurate information, advice and support across the student lifecycle, aligned with College priorities, RMIT Connect and broader University policies and processes.

You'll exercise substantial professional judgement to oversee both administrative and developmental advising practice, ensuring advising approaches empower students to clarify their academic, personal and career aspirations, connect with appropriate support services, recognise and navigate barriers to success, and develop effective action plans. You'll monitor staff performance against agreed benchmarks, lead capability building and professional development initiatives for the advising team, and ensure accurate advising records, reporting and compliance with ethical and professional standards.

As an active member of the broader Student Lifecycle & Experience leadership team, you'll work closely with Managers and other leaders to ensure student-centred advising and customer service remain at the forefront of all processes, systems and initiatives. You'll design and coordinate advising programs and interventions, contribute to policy and process improvement, and lead cultural and work practice changes that support operational objectives, enhance student engagement, success and retention, and strengthen collaboration with Schools, central services and other stakeholders.

To be successful in this role, you'll have:

A passion for delivering exceptional student-centred services, with experience leading advising, customer service or student support teams in a complex environment.

Proven experience coaching, mentoring and developing staff while fostering a positive, high-performing and values-driven team culture.

Strong relationship-building skills, with the ability to work collaboratively across Schools, central services and other stakeholders to achieve positive outcomes.

The ability to analyse data, policy and best practice to identify opportunities for improvement and implement initiatives that enhance the student experience.

Excellent judgement, initiative and problem-solving skills, with the confidence to manage competing priorities and navigate complex student matters.

Strong written communication skills, including experience preparing reports, recommendations, briefings and other professional documentation for a range of audiences.

Experience leading continuous improvement initiatives and embedding new ways of working that improve service quality, consistency and efficiency.

Confidence working with digital technologies, case management systems and data tools, and supporting others to adopt new systems and ways of working.

Desirable:

Demonstrated awareness of, and strong knowledge in, contemporary student advising theories and approaches, including appreciative and developmental advising, strengths‑based advising, and advising as teaching, with the ability to integrate these frameworks into practice to foster student agency, belonging, academic success and holistic development across diverse postgraduate and undergraduate cohorts.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

To Apply

Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For more information about the role, please view the Position Description below. To learn about RMIT's College of Business and Law, visit the College website. If you have any questions, please contact Medina (Talent Acquisition) at [email protected].

Position Description - Senior Coordinator, Student Advising

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades, position description links may not work on LinkedIn advertisements.

Applications Close:

19 July 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

Apply Now

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