Full-time, Continuing position
Salary Academic Level / HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
As a Prospective Student Officer, you will be one of the first points of contact for prospective domestic and international students, playing a key role in representing RMIT and inspiring future students to explore the opportunities available. As part of the Study@RMIT team, you will deliver exceptional customer service through inbound and outbound interactions, using a consultative, needs-based approach to provide personalised advice on RMIT's programs, services and study pathways. You will act as a subject matter expert, promoting tailored education solutions while managing enquiries across a range of communication channels, including phone, email, live chat, social media, face-to-face interactions and emerging digital platforms.
The role is responsible for achieving student recruitment and conversion targets while maintaining accurate, timely and compliant records within the University's customer relationship management (CRM) system.
To be successful in this position, you’ll have:
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
The Experience function’s vision is to bring RMIT’s 2025 strategy to life by putting the student and all of RMIT’s audiences at the heart of everything that we do. The function is responsible for Global Marketing and our Brand, Digital and CX, Student Recruitment and Admissions, Market Intelligence and Propositions (product and pricing strategy), Alumni and Engagement. The 300+ Experience team who are based across Australia, Vietnam, India and several other hubs, strive to deliver amazing experiences for all our audiences through contemporary ways of working.
Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact [email protected]
Job Description – Prospective Student Officer
26 July 2026 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
