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Event Manager - 12 month fixed term
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Event Manager - 12 month fixed term

Commonwealth Bank -
Sydney NSW

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Job Details

Full-time
7 days ago

Qualifications

Management
Leadership
Communication skills
Marketing

Full Job Description

Business Marketing Event Manager

Sydney | Full Time | 12 Month Contract

Do work that matters

Join an industry-leading Event Marketing team delivering high-impact customer engagement programs across Business and Institutional Banking.

Our programs are designed to strengthen customer relationships, increase advocacy, enhance CommBank's reputation and support business growth. Through premium client experiences, sponsorship activations, executive engagements, thought leadership forums and community programs, we connect customers with the people, insights and opportunities that matter most.

As an Event Manager, you will own the end-to-end delivery of a portfolio of strategic customer engagement programs, translating business objectives into meaningful customer experiences that deliver measurable outcomes.

Why join us

Build expertise across strategic event marketing, customer engagement, sponsorship activation, stakeholder management and event leadership.

Belong

Join a high-performing, collaborative team committed to delivering exceptional customer experiences and continuously raising the bar for event excellence.

Shape what’s next

Influence how CommBank engages customers through innovative programs, data-led decision making and industry-leading event experiences.

Role purpose

The Event Manager is responsible for the end-to-end planning, development and delivery of customer engagement programs that support Business Marketing objectives and strengthen relationships with priority customers and stakeholders.

You will lead event strategy, stakeholder engagement, customer experience design, budget management, governance, communications and delivery outcomes across a portfolio of programs.

Working closely with business stakeholders, marketing teams, agencies and suppliers, you will ensure every event delivers a seamless customer experience while achieving agreed commercial, advocacy and engagement objectives.

Key responsibilities

Event strategy & program ownership

Own a portfolio of customer engagement programs from concept through to evaluation
Translate marketing and business objectives into compelling event strategies and experiences
Develop event concepts, engagement approaches and customer experience frameworks
Identify opportunities to enhance customer advocacy, engagement and relationship outcomes
Contribute to the ongoing evolution of Business Marketing's customer engagement strategy

Stakeholder engagement

Partner with Banking, Marketing, Brand, Corporate Affairs and external stakeholders to align event objectives and outcomes
Build trusted relationships across business segments and functions
Provide strategic advice and recommendations on customer engagement opportunities
Present plans, outcomes and recommendations to stakeholders and leadership teams

End-to-end event delivery

Lead all aspects of event planning and execution
Develop project plans, budgets, timelines and delivery frameworks
Manage agencies, suppliers, venues and production partners
Oversee registrations, customer communications, run sheets and execution plans
Ensure exceptional customer experience outcomes across every touchpoint
Provide onsite leadership and issue resolution during event delivery

Governance, risk & compliance

Maintain accountability for event governance and compliance requirements
Ensure appropriate risk assessments and Workplace Health & Safety (HSW) controls are implemented
Manage approvals and compliance obligations in partnership with the Events Team Coordinator
Ensure activity complies with Group policies, legal requirements and operational standards

Reporting, insights & optimisation

Establish success measures for programs and events
Analyse attendance, engagement, advocacy and customer feedback data
Evaluate program performance against agreed objectives
Provide actionable insights and recommendations to optimise future programs
Leverage data and customer feedback to improve customer targeting, program design and event outcomes

Financial management

Develop and manage event budgets
Monitor expenditure and forecasting
Identify efficiencies and maximise return on investment
Manage supplier negotiations and contracts
Deliver programs within approved financial parameters

What you’ll bring

Experience & capability

Demonstrated experience delivering end-to-end events, sponsorship activations or customer engagement programs
Strong project management capability across multiple concurrent programs
Experience managing agencies, suppliers and external partners
Proven ability to deliver exceptional customer experiences in complex environments

Commercial & strategic thinking

Ability to translate business objectives into customer engagement programs
Strong understanding of customer experience, relationship marketing and event strategy
Commercial mindset with the ability to balance customer outcomes, risk and investment

Stakeholder capability

Strong influencing, communication and relationship management skills
Ability to build credibility with diverse stakeholder groups
Confidence managing competing priorities in a fast-paced environment

Mindset

Customer obsessed and outcome focused
Highly organised and solutions oriented
Curious, adaptable and continuously improving
Enjoys working collaboratively in a high-performing team environment

Success measures

Delivery of customer engagement programs that achieve agreed objectives
Strong customer advocacy, engagement and satisfaction outcomes
Events delivered on time, within budget and in accordance with governance requirements
Positive stakeholder feedback and strong business partnerships
High-quality reporting and actionable insights that improve future program effectiveness
Contribution to the continued growth of an industry-leading Event Marketing capability

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 23/07/2026

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