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online support coach

Nittiyavellafitness
Remote

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Job Details

Subcontract
$1,200 - $2,400 a month
3 days ago

Qualifications

Certificate IV
Certificate III
Diploma

Full Job Description

About the Role:
We're hiring a part-time Online Fitness Support Coach to support client delivery inside an established online coaching business.
This is an internal support role. All clients remain under the head coach and business at all times. We work exclusively with female clients.
You'll be responsible for the day-to-day communication, engagement, and accountability of existing clients inside our coaching app, operating behind the scenes as a direct extension of the head coach.
This role is ideal for someone who enjoys structured systems, clear expectations, and delivering high-quality client support without the need for personal branding or client ownership.

What You'll Be Doing: As a Support Coach, you'll manage the daily support process inside the coaching platform and client messaging. Your responsibilities include:
Communicating with clients on behalf of the head coach using established tone and standards. Responding to all client messages within 24 hours, Monday to Friday
Commenting on completed workouts with specific, meaningful feedback. Reviewing nutrition logs and prompting awareness or simple problem-solving. Sending proactive check-in messages aligned with daily themes. Monitoring engagement and identifying early signs of disengagement.
Updating the Weekly Client Tracker with progress notes and concerns
You are responsible for execution and follow-through, not sales or client acquisition.

Work Schedule & Hours:
Part-time, starting at approximately 10 hours per week. Starting at 2 hours per day, Monday to Friday, with flexibility in when those hours are worked.

Fully remote:
As systems and responsibility increase, hours are expected to grow closer to 15–20 per week, based on performance and client load.

Growth Opportunity Within the Role.
Strong performers will have the opportunity to progress into a senior internal coaching role, with increased responsibility across client delivery, hours, and compensation.

Who This Role Is For / Requirements:
Relevant fitness qualification (Cert III/IV, Diploma, or equivalent)
Confident with macro tracking and adjusting meal plans.
Familiarity with Trainerize, or similar coaching platforms preferred but not essential.
Ability to work as a contractor with an ABN.

This role is well suited if you:
Have experience in online coaching, client support, or 2+ years as a personal trainer
Understand nutrition tracking and training compliance. Are comfortable and experienced supporting female clients. Can confidently communicate in someone else's brand voice.
Are organised, consistent, and proactive. Enjoy working within systems and clear boundaries.

Who This Role Is NOT For:
This role is not suitable if you:
Struggle with consistency and follow-through. Are looking for a sales position.
Want to build your own brand or coaching business (this is a behind-the-scenes delivery role, not a platform for personal growth)
Need flexible or unpredictable hours and can't commit to a consistent daily window.
Prefer to work outside set systems and do things your own way. Performance Expectations
Success in this role looks like:
Consistent 24-hour response times, Monday to Friday
High client engagement and compliance.
Early identification of disengagement.

How to Apply:
Apply via Indeed and include:
A brief overview of your coaching or support experience
Why an internal Support Coach role appeals to you
Your availability (days and times)
Any experience with online coaching platforms
Shortlisted applicants will be contacted for the next step.
Job Types: Part-time, Subcontract
Pay: $1,200.00 – $2,400.00 per month
Expected hours: 10 – 20 per week
Work Location: Remote

Pay: $1,200.00 – $2,400.00 per month

Work Location: Remote

Quick Apply

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