In-Demand Service delivery manager Jobs in Wollongong, Nsw

Service Manager
Ello Care —Wollongong NSW
- $80,000 - $95,000 a year
- Management
- In-person
- Leadership
Quick Apply
11d
Business Development Manager
Oak & Aura Care Pty Ltd —Wollongong NSW
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick Apply
12d
Warehouse Manager
Domayne —Warrawong NSW
- Weekend availability
- Customer service
- Forklift
- Warehouse
- Employee discount
14d
Delivery Driver Storeperson
PFD Food Services —Wollongong NSW
- Full-time
- Health insurance
- Gym membership
Project Manager
LS Fencing Services —Unanderra NSW
- $91,571.86 - $135,247.37 a year
- Full-time
- Management
- Microsoft Office
- No degree
Quick Apply
12d
Practice Manager
For Health Group —Dapto NSW
- Full-time
- Management
- Customer service
- Microsoft Office
- Health insurance
- Dental insurance
Head Chef/ Chef Manager- Armidale
Compass Group Australia —Wollongong NSW
- Full-time
- Culinary experience
- Communication skills
NDIS Workforce & Rostering Support Officer
Sydney Health & Care Services —Wollongong NSW
- $38.65 - $41.45 an hour
- Part-time
- Microsoft Outlook
- Microsoft Office
- First Aid Certification
Quick Apply
8h
Health Information Manager - Shoalhaven Hospital Group
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $114,251 - $134,809 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Hospital experience
- Employee assistance program
- Gym membership
11d
Marketing & Communications Manager
IMB Bank —Wollongong NSW
- Hybrid work
- Management
- Marketing
- Bachelor's degree
7d
Service Advisor
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Full-time
- Customer service
- Analysis skills
- Education
Quick Apply
Care Manager - Berkeley
Catholic Healthcare —Berkeley NSW
- $62.10 - $66.20 an hour
- Part-time
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
Senior Project Engineer
Fulton Hogan —Dapto NSW
- Full-time
- Health insurance
- Parental leave
Delivery Driver - FULL TIME
Burson —Wollongong NSW
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Parental leave
Quick Apply
4d
Executive Housekeeping Manager
ahs hospitality —Shell Cove NSW
- Weekend availability
- Time management
Casual Beauty Advisor - Wollongong
The Body Shop Australia Pty Ltd —Wollongong NSW
- $33.19 - $46.46 an hour
- Temporary
- Communication skills
Quick Apply
HSE Advisor
ADCO Constructions —Wollongong NSW
- Communication skills
- Employee assistance program
Process & Oxy Valve Technician
Motion Asia Pacific Services Pty Ltd —Unanderra NSW
- Full-time
- Mechanic experience
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Asset Policy & Analysis Lead
TAFE NSW —Wollongong NSW
- $168,598 a year
- Temporary
- Analysis skills
- Communication skills
3d
NSW House Manager - Wollongong
MacKillop Family Services —Wollongong NSW
- Full-time
- Bachelor's degree
- Social Work
- Employee assistance program
1d

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service delivery manager jobs near wollongong, nsw

Service Manager

Ello Care -
Wollongong NSW

Quick Apply

Job Details

Permanent
$80,000 - $95,000 a year
11 days ago

Qualifications

Management
Incident management
Driver Licence
Working with Children Check
Leadership
Communication skills

Full Job Description

About Ello Care

Ello Care is a Wollongong based NDIS provider that delivers high quality support in supported independent living environments. Our focus is on creating stable, safe and well managed homes where people can build confidence, independence and meaningful routines. We work alongside participants, families, guardians and allied health professionals to ensure each person is supported in a way that reflects their goals, preferences and daily needs.

Our approach is grounded in trust, transparency and consistency. We believe that strong relationships, clear communication and reliable service delivery help people feel secure in their home and stay connected to their personal goals. Our team is dedicated, proactive and committed to maintaining environments where participants can grow, make decisions with confidence and receive the right support at the right time.

Role Purpose

The Service Manager is responsible for the leadership, coordination and continuous improvement of our SIL and community-based services. This role oversees the delivery of high-quality, person-centred supports to individuals living with psychosocial disabilities and/or complex behaviours. The position plays a key role in ensuring all restrictive practices are managed in accordance with legislative requirements and are accurately reported via the RP Portal.

While this position is offered on a fixed-term basis, there may be an opportunity for the contract term to be extended at the company's discretion, subject to operational requirements and the successful candidate's performance in the role.

Key Responsibilities

Leadership & People Development:

Lead, coach and mentor a team of Team Leaders, support workers and allied staff across multiple SIL sites
Promote a supportive and collaborative team culture aligned with Ello Care's values
Conduct performance reviews and provide ongoing training and development opportunities
Role model ethical behaviour, professionalism and accountability

Service Delivery & Participant Outcomes:

Oversee the delivery of NDIS-funded supports, with a strong focus on psychosocial and mental health support needs
Ensure services align with individual NDIS goals, behaviour support plans and best practice frameworks
Monitor quality and consistency across sites, ensuring services are recovery-oriented and trauma-informed
Coordinate transition, onboarding and orientation of new participants into SIL or community supports

Restrictive Practices & Compliance:

Ensure restrictive practices are used only in line with authorised behaviour support plans
Oversee submission and management of reports via the NDIS Commission RP Portal
Liaise with behaviour support practitioners to ensure timely updates to behaviour support plans
Maintain accurate documentation and reporting in accordance with NDIS Quality and Safeguards Commission requirements

SIL Operational Oversight:

Manage day-to-day SIL service operations including rosters, incidents, funding utilisation and staff allocation
Support team leaders in maintaining safe, person-centred, and engaging SIL environments
Monitor participant risk and escalation protocols, and lead critical incident reviews where necessary
Collaborate with stakeholders to improve service delivery outcomes and participant wellbeing

Stakeholder Engagement & Reporting:

Build and maintain strong relationships with participants, families, advocates, health professionals, and other key stakeholders
Liaise with the NDIA, Local Area Coordinators, support coordinators, and community mental health services
Prepare reports and updates for senior leadership regarding service performance, participant outcomes and compliance matters
Lead regular participant outcome reviews in collaboration with clinical teams and support staff

Skills & Experience Required

Minimum 3+ year's experience in a leadership role within the disability or community mental health sector
Proven expertise in the psychosocial disability space, with an understanding of recovery-oriented practice
Experience managing SIL services, including understanding of SIL funding, participant needs and daily operations
Demonstrated experience working with or overseeing restrictive practices and familiarity with reporting in the RP Portal
Strong understanding of the NDIS Practice Standards, legislation and quality framework
Demonstrated people management skills with ability to coach and support multidisciplinary teams
Excellent written and verbal communication skills, including report writing and incident management
Ability to manage competing priorities and maintain service excellence across multiple sites

Qualifications & Checks

Tertiary qualification in Social Work, Psychology, Mental Health, Disability, or related field (desirable)
Valid NDIS Worker Screening Check
National Police Check (within 6 months)
Current Working with Children Check (if required)
Valid Australian driver's licence

Why Join Ello Care?

Be part of a mission-led organisation with heart and purpose
Lead a passionate and committed team focused on real outcomes
Enjoy opportunities for growth, professional development and innovation
Contribute to meaningful work that builds stronger communities

Pay: $80,000.00 – $95,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

service delivery manager jobs in wollongong, nsw

Service Manager

Business Development Manager

Warehouse Manager

Delivery Driver Storeperson

Project Manager

Practice Manager

Head Chef/ Chef Manager- Armidale

NDIS Workforce & Rostering Support Officer

Health Information Manager - Shoalhaven Hospital Group

Marketing & Communications Manager

Service Advisor

Care Manager - Berkeley

Senior Project Engineer

Delivery Driver - FULL TIME

Executive Housekeeping Manager

Casual Beauty Advisor - Wollongong

HSE Advisor

Process & Oxy Valve Technician

Asset Policy & Analysis Lead

NSW House Manager - Wollongong

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