In-Demand Client care Jobs in Wollongong, Nsw

Client Care Coordinator
NRG Studios Allstars —Coniston NSW
- $34.96 an hour
- Hospitality
- Customer service
- Administrative experience
Quick Apply
11d
Disability Support Worker - 1:1 Care
Act of Random Kindness PTY LTD. —Wollongong NSW
- $34.00 - $39.50 an hour
- Evening shift
- First Aid Certification
- In-person
Quick Apply
Support Worker – NDIS & Aged Care | Wollongong | Flexible Subcontract
Kimi Support Services Pty Ltd —Wollongong NSW
- $35 - $45 an hour
- Choose your own hours
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
10d
Food Service Assistant
Brightstar Nursing Australia Pty Ltd —Wollongong NSW
- $35 - $76 an hour
- Weekend availability
- In-person
- Communication skills
- Time management
- Referral program
Quick Apply
Disability Support Worker
SASA CARE —Wollongong NSW
- From $33 an hour
- First Aid Certification
- Budgeting
- In-person
Quick Apply
3d
Home Care Partner
IRT —Wollongong NSW
- Contract
- Business development
- Case management
- Care plans
- Wellness program
- Employee assistance program
Disability Support Worker
Illawarra Shoalhaven Nursing Care —Shellharbour NSW
- $34.41 - $52.52 an hour
- Urgently hiring
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
2d
Family Time Worker
MacKillop Family Services —Wollongong NSW
- Employee assistance program
Aged Care Support Worker
Southern Cross Community Healthcare —Dapto NSW
- Choose your own hours
- First Aid Certification
Disability Support Worker
Southern Cross Community Healthcare —Wollongong NSW
- First Aid Certification
Care Worker
Uniting —Unanderra NSW
- Up to $36.23 an hour
- Leadership
- Referral program
Expression of Interest - Shellharbour
Perfect Stranger —Shellharbour NSW
- Communication skills
Disability Support Worker
Dignified Caring —Illawarra NSW
- From $41.76 an hour
- Part-time
- First Aid Certification
- In-person
- Care plans
Quick Apply
9d
Drug and Alcohol Intake Clinician
Illawarra Shoalhaven Local Health District —Wollongong NSW
- $40.05 - $61.76 an hour
- Part-time
- Social Work
- Employee assistance program
- Gym membership
5d
Disability Support Worker
Complete Care Team —Fairy Meadow NSW
- $33.80 - $59.00 an hour
- First Aid Certification
- Travel reimbursement
ITC Homes Coordinator
MacKillop Family Services —Wollongong NSW
- $63.13 - $65.77 an hour
- Full-time
- Leadership
- Paid training
- Employee assistance program
12d
Rostering officer (Casual)
Care done differently PTY LTD —Warilla NSW
- $34.44 - $40.00 an hour
- Customer service
- First Aid Certification
- In-person
Quick Apply
Domestic Assistance Worker - Supporting Elderly & Vulnerable Clients At Home
Click-ACS —Illawarra NSW
- $32 - $33 an hour
- Full-time
- First Aid Certification
- Smartphone
- In-person
- Travel reimbursement
- Annual leave
Quick Apply
Home Care Support Worker | Aged Care | Cas Or PPT
Your Choice Home Care —Illawarra NSW
- $36.23 - $45.24 an hour
- Part-time
- Education
- First Aid Certification
- In-person
- Travel reimbursement
- Professional development assistance
Quick Apply
Trek Australia - Expressions of Interest
Trek Bicycle Corp (Australia) —Wollongong NSW
- Part-time
- Microsoft Word
Quick Apply

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Client Care Coordinator

NRG Studios Allstars
Coniston NSW

Quick Apply

Job Details

Casual
$34.96 an hour
11 days ago

Qualifications

Hospitality
Customer service
Administrative experience
Experience working with children
Communication skills

Full Job Description

Client Care Coordinator

At NRG Studios Allstars, we believe every child deserves to feel seen, valued and celebrated.

As our Client Care Coordinator, you will be the heart of our studio. You will be the first smile our families see when they arrive and the last person they speak to before they leave.

Your role is to create an exceptional customer experience for every child and parent who walks through our doors.

From welcoming new families, helping nervous children settle into class, assisting with uniforms and answering questions, through to supporting our coaches and keeping the studio running smoothly - you'll play a vital role in helping families fall in love with NRG.

This role is perfect for someone who genuinely loves people, thrives in a busy environment and enjoys creating meaningful connections.

Our Mission

To nurture children so fiercely and tenderly - building the confidence to be fully themselves, the courage to face any challenge, and the strength to lift others as they rise.

About the Role

As the Client Care Coordinator, you are responsible for creating a premium experience for every family who visits NRG Studios.

You will ensure every child feels welcomed, every parent feels supported, and every interaction reflects our values of Respect, Accountability, Kindness, Passion, Quality and Family.

Key Responsibilities

Customer Experience

Welcome every family with warmth and enthusiasm.
Learn and remember students' and parents' names.
Make every family feel valued from the moment they arrive.
Help new families feel comfortable and confident.
Build genuine relationships with our community in a professional capacity.
Create a fun, friendly and professional atmosphere throughout the studio.

Trial Families

Personally welcome every trial family.
Show new families around the studio.
Introduce students to their coach.
Explain how classes run and what to expect.
Check in with parents during the class.
Answer questions confidently.
Assist families with enrolment after their trial.
Follow up with management regarding trial outcomes.

Reception

Answer incoming phone calls.
Respond to emails and general enquiries.
Process payments.
Assist with enrolments.
Assist families with uniforms and merchandise.
Keep reception organised and welcoming.
Maintain accurate customer records.

Studio Presentation

Ensure reception is clean, tidy and inviting.
Keep the waiting area neat throughout the day.
Display uniforms and merchandise beautifully.
Restock brochures and promotional material.
Ensure the studio always presents to a premium standard.

Student Care

Help nervous students settle into class.
Celebrate birthdays and student achievements.
Notice when children may need additional support.
Communicate important information to coaches.
Help create a safe and positive environment.

Administration

Process general administrative tasks.
Assist with attendance records.
Support account enquiries and basic payment follow-up.
Assist with uniform orders.
Maintain organised digital and paper records.
Complete end-of-day reports.

Sales & Enrolments

Speak confidently about all NRG programs.
Recommend suitable classes for students.
Promote additional classes where appropriate.
Promote holiday programs, workshops and studio events.
Support enrolment growth through outstanding customer service.

What Success Looks Like

Success in this role isn't measured by how many emails you send or phones you answer.

Success is measured by how our families feel.

Our ideal Client Care Coordinator creates an environment where:

Every family feels genuinely welcomed.
Every child feels excited to come to class.
Parents feel confident they have chosen the right studio.
Coaches feel supported.
The reception area reflects the premium standard of NRG.
Families recommend NRG because of the experience they receive.

Key Performance Indicators (KPIs)Customer Experience

Every family greeted warmly upon arrival.
Every new family personally welcomed and shown around.
Positive parent feedback received regularly.
High standard of professionalism maintained.

Reception Standards

Reception and waiting areas maintained to premium presentation standards.
Uniform displays organised and fully stocked.
Administrative tasks completed accurately and on time.

Sales & Enrolments

Trial families welcomed and supported.
Strong conversion of trial students into enrolled students.
Appropriate recommendations made for additional classes and programs.

Communication

Prompt responses to customer enquiries.
Professional communication with families and staff.
Accurate record keeping.

Teamwork

Supports coaches and administration team.
Takes initiative to solve problems.
Demonstrates ownership and accountability.

Skills & Experience

We're looking for someone who:

Has exceptional customer service skills.
Loves working with children and families.
Has excellent written and verbal communication.
Is organised and enjoys keeping things running smoothly.
Is confident using computers and learning new software.
Takes initiative without needing constant direction.
Has outstanding attention to detail.
Can multitask in a fast-paced environment.
Is reliable, positive and professional.

Previous reception, administration, hospitality or customer service experience is highly regarded but not essential.

A genuine passion for creating amazing customer experiences is far more important.

Hours

Casual

Monday 1:30-6:30pm

Tuesday 2:30-7:30pm

Wednesday 2:30-7:30pm

Additional hours may be available during school holidays and studio events (roughly 4-5 per year).

Why Join NRG?

When you join NRG Studios, you're joining more than a workplace.

You'll become part of a passionate team committed to changing children's lives through dance, cheerleading and movement.

We offer:

A supportive and positive workplace culture.
Ongoing professional development.
Opportunities to grow within the business.
A role where you genuinely make a difference every day.
A team that values kindness, excellence and community.

Our Values

Respect
We treat every child, parent and team member with kindness and dignity.

Accountability
We take ownership of our actions and always strive to improve.

Kindness
We believe kindness changes lives.

Passion
We love what we do and bring energy to every interaction.

Quality
We pursue excellence in everything we do.

Family
We create a community where everyone belongs.

To Apply

Please submit:

Your resume.
A short cover letter telling us why you'd be a great fit for NRG Studios.
Your availability.
Two professional referees.

Pay: $34.96 per hour

Experience:

Client Care: 3 years (Preferred)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

client care jobs in wollongong, nsw

Client Care Coordinator

Disability Support Worker - 1:1 Care

Support Worker – NDIS & Aged Care | Wollongong | Flexible Subcontract

Food Service Assistant

Disability Support Worker

Home Care Partner

Disability Support Worker

Family Time Worker

Aged Care Support Worker

Disability Support Worker

Care Worker

Expression of Interest - Shellharbour

Disability Support Worker

Drug and Alcohol Intake Clinician

Disability Support Worker

ITC Homes Coordinator

Rostering officer (Casual)

Domestic Assistance Worker - Supporting Elderly & Vulnerable Clients At Home

Home Care Support Worker | Aged Care | Cas Or PPT

Trek Australia - Expressions of Interest

I want to receive the latest job alert for client care in wollongong, nsw

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