As a Home Care Partner, you will work closely with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.
You will provide case management for customers, fostering independence and promoting well-being – case management experience and qualifications are essential.
This position can be located in the ACT, Far South Coast, Illawarra or South East Sydney/South West Sydney regions. This is hybrid position – the expectation is to work from the nearest IRT office at least 3 days a week and 2 days working from home.
We have 1 x permanent position and 1 x 12-month fixed term contracts available to cover upcoming maternity leave.
Key Responsibilities (but not limited to):
- Receive and assess referrals, screen customers for eligibility, and ensure safe home access for staff.
- Contact newly referred customers to discuss expectations, goals, and available services.
- Conduct comprehensive assessments to identify customer needs and goals.
- Collaborate with customers to achieve goals by coordinating and suggesting appropriate services.
- Conduct regular customer reviews via telephone and reassess care plans as needed.
- Maintain accurate customer care plans and ensure compliance with funding bodies and leadership.
- Assist with data collection and record maintenance in line with organisational requirements.
- Monitor and manage customer budgets to maximise subsidy fund usage.
- Liaise with agencies and third parties to arrange services supporting customer goals and needs.
- Ensure compliance with organisational, legislative, and WHS policies, while contributing to business development and customer experience improvements.
