In-Demand Human resources manager Jobs in Woden Act

Support Escalation Manager
Microsoft —Canberra ACT
- Full-time
- Azure
- Management
- Customer service
Workday Financial Functional Consultant (Assets Management & Project Modules) - AU Citizen for Security Clearance
Accenture —Canberra ACT
- Full-time
- ERP systems
- Communication skills
- On-the-job training
Office Manager
Canberra Discount Chemicals —Mitchell ACT
- $80,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
Quick Apply
Workday Financial Functional Consultant (Banking & Settlement Module) AU Citizen for security clearance
Accenture —Canberra ACT
- Full-time
- ERP systems
- Communication skills
- On-the-job training
People and Culture Advisor
Capital Region Community Services —Bruce ACT
- Full-time
- Writing skills
- Administrative experience
- Working with children
- Work from home
- Employee assistance program
Quick Apply
5d
Workday Financial Functional Consultant - Banking & Settlement Module (AU Citizen for security cleareance)
Accenture —Canberra ACT
- Full-time
- ERP systems
- Communication skills
- On-the-job training
Workday Integration Manager (AU Citizen for Security Clearance)
Accenture —Canberra ACT
- Full-time
- APIs
- Leadership
- Communication skills
- On-the-job training
People & Culture Business Partner
Northrop Grumman —Symonston ACT
- Negotiation
- Parental leave
- Employee discount
Wokday Finance / Procurement Functional Consultant
Accenture —Canberra ACT
- Full-time
- Management
- Sales
- Finance
- On-the-job training
Workday HCM Payroll Functional Consultant
Accenture —Canberra ACT
- Full-time
- Sales
- Budgeting
- Communication skills
- On-the-job training
Senior Analyst-Organisational Change Management (OCM)
Unisys —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assistant Director, Recruitment and Information Services | Full-time Temporary
Chief Minister, Treasury and Economic Development —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- Human resources
- Recruiting
- Leadership
2d
Workday Customer Success Lead
Strada Global —Canberra ACT
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Health insurance
- Annual leave
Course and Events Administrator
Australian National University —Canberra ACT
- $89,760 - $97,918 a year
- Full-time
- Administrative experience
- Education
- Recruiting
9d
Assistant Director, Workplace Integrity Case Coordination
Australian Electoral Commission —Canberra ACT
- $122,163 - $137,665 a year
- Full-time
- Human resources
- Communication skills
13d
Director of Business Development - Australia
Rainmaker Technology Corporation —Canberra ACT
- $170,000 - $300,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- AI
- Relocation assistance
- Health insurance
Quick Apply
4d
Client Account HR Manager
Accenture —Canberra ACT
- Full-time
- Leadership
14d
Workday Data Manager (AU Citizen for Security Clearance)
Accenture —Canberra ACT
- Full-time
- Communication skills
- On-the-job training
HR Advisor, Workplace Integrity Case Coordination
Australian Electoral Commission —Canberra ACT
- $99,734 - $111,701 a year
- Full-time
- Administrative experience
- Human resources
- Communication skills
13d
Deputy Manager, Student Mobility
Australian National University —Canberra ACT
- $124,392 - $133,017 a year
- Full-time
- Administrative experience
8d

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Support Escalation Manager

Microsoft -
Canberra ACT

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
Customer service
Master's degree
Bachelor's degree
Security
Business

Full Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution: Act as an internal expert to resolve longer-running, sensitive, or escalated issues and identify and build relationships with internal and external teams to resolve customer issues.
Lead strategic projects and provide informal coaching and mentorship to less experienced Support Escalation Managers and coordinate resources and establish relationships to remediate future issues.
Collaboration: Leverage relationships to remove roadblocks and develop written protocols for issue resolution.
Identify reoccurring roadblocks and escalate as needed and manage escalated issues and ensure existing processes don’t hinder resolution.
Communication: Manage customer and field expectations around issue response and keep stakeholders informed on issue response and resolution and build strategic relationships with internal teams and partners.
Process Improvement: Surface feedback and identify systematic issues and lead process improvement efforts and review retrospective summaries and resolve recurring or sensitive issues.
Vendor Relationships: Own and lead relationships with outsource vendors.

Qualifications

Required Qualifications:

Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
o OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
o OR 9+ years technology industry, customer service, or related experience
o OR equivalent experience

Additional Required Qualifications:

Australian Citizenship REQUIRED
Experience working with Microsoft products and services.
Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
Prior Incident and escalation management experience
Proficient in C-level stakeholder management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

human resources manager jobs in woden act

Support Escalation Manager

Workday Financial Functional Consultant (Assets Management & Project Modules) - AU Citizen for Security Clearance

Office Manager

Workday Financial Functional Consultant (Banking & Settlement Module) AU Citizen for security clearance

People and Culture Advisor

Workday Financial Functional Consultant - Banking & Settlement Module (AU Citizen for security cleareance)

Workday Integration Manager (AU Citizen for Security Clearance)

People & Culture Business Partner

Wokday Finance / Procurement Functional Consultant

Workday HCM Payroll Functional Consultant

Senior Analyst-Organisational Change Management (OCM)

Assistant Director, Recruitment and Information Services | Full-time Temporary

Workday Customer Success Lead

Course and Events Administrator

Assistant Director, Workplace Integrity Case Coordination

Director of Business Development - Australia

Client Account HR Manager

Workday Data Manager (AU Citizen for Security Clearance)

HR Advisor, Workplace Integrity Case Coordination

Deputy Manager, Student Mobility

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