In-Demand Technical support team leader Jobs in Western Australia

Customer Support Team Lead
RPMGlobal —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
Quick Apply
1d
Training Support Manager - U.S Deployment
ASC Pty Ltd —Garden Island WA
- Full-time
- Leadership
- Communication skills
- Time management
Service Team Leader
Ecolab Inc. —Bentley WA
- Full-time
- Laboratory
- Laboratory experience
- Leadership
- Employee stock purchase plan
- Employee discount
Team Leader - Infrastructure
Kinetic IT —Perth WA
- Full-time
- Azure
- Employee assistance program
- Employee discount
Customer Support Team Lead
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
1d
Customer Service and Administration Coordinator
Access Hardware —Collie WA
- Full-time
- Customer service
- Computer skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
6d
Document Control Team Leader
CIMIC Group —Perth WA
- Full-time
7d
Senior Manager - HSSE - Fremantle Terminal
DP World (Fremantle) Limited —Western Australia
- Full-time
- Management
- Communication skills
Quick Apply
On-site Support Technician
Fujitsu —Perth WA
- Weekend availability
- Management
- Software troubleshooting
- In-person
Quick Apply
5d
Technical Support Officer - Arts
Department of Education —Fremantle WA
- $72,562 - $77,741 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Health insurance
11d
Senior Technical Support Engineer - BMH
Metso —Perth WA
- On call
- Hybrid work
- Analysis skills
- Bachelor's degree
- No degree
- Health insurance
FM Product Manager | Mon - Fri | Balcatta Support Centre
Sodexo —Balcatta WA
- Full-time
- Computer Science
- PMP
- Bachelor's degree
Quick Apply
7d
Business Systems Analyst (D365) | Mon - Fri | Balcatta Support Centre
Sodexo —Western Australia
- Full-time
- Computer science
- Azure
- ERP systems
Quick Apply
Trainer ANZ
Hexagon Mining, Inc. —Perth WA
- Full-time
- Communication skills
Quick Apply
Business Development Manager - West
Centurion Group —Welshpool WA
- $125,000 - $150,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick Apply
Environment Consulting Team Lead
BMT —Perth WA
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Profit sharing
- Employee assistance program
Quick Apply
IT Field Support
Glencore —Perth WA
- Full-time
- Customer service
- Leadership
- Health insurance
- On-the-job training
Learning and Development Coordinator
ASC Pty Ltd —Henderson WA
- Full-time
- Construction
- Communication skills
- Parental leave
Team Manager Retail & Service Industries
Local Government, Industry Reg and Safety, Dept of —Cannington WA
- $139,860 - $149,485 a year
- Full-time
- Management
- Team management
- Leadership
15h
Technical Trainer and Competency Assessor
Enerpac Tool Group Corporation —Perth WA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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technical support team leader jobs near western australia

Customer Support Team Lead

RPMGlobal -
Perth WA

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

ITIL Certification
Management
Computer Science
Software troubleshooting
Sales
Administrative experience
Bachelor's degree
Business Administration
Application support
Leadership
Communication skills
Information Technology

Full Job Description

About the Role

We are seeking a dynamic and experienced Customer Support Team Leader to join our team. As the Customer Support Team Lead, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high levels of customer satisfaction, resolving technical issues, and providing strategic support to our valued customers.

This is a permanent full-time position in either our Perth CBD office or Brisbane CBD headquarters. This position is in-office; however, it allows for ad hoc working from home.

The Customer Support Team Lead will have experience in application support in the mining industry and a proven history of driving a high performing, customer-centric team culture. To achieve excellent customer outcomes, the Team Lead will be required to work directly with end users of these products and with various teams across our global business.

Candidates with prior experience in RPM’s software or mining software applications will be highly regarded.

Key Responsibilities

Lead, mentor, and manage a team of Customer Support Consultants, fostering a positive and productive work environment.

Oversee daily operations of the Customer Support team, including ticket management, performance management, and quality assurance.

Provide technical assistance and support for software applications, resolving customer issues efficiently and effectively.

Ensure team adherence to customer support policies, procedures, and best practices to enhance service delivery.

Monitor and analyse support metrics to identify trends and areas for improvement.

Collaborate with other departments, including Product Development, Consulting and Sales, to ensure a seamless customer experience.

Conduct regular training sessions to keep the team updated on product knowledge and customer service skills.

Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Prepare and present reports on team performance and customer feedback to senior management.

About You

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred.

3 years experience in customer support, with at least 1 year in a leadership role.

Strong technical knowledge of software applications and troubleshooting.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Proven ability to lead and motivate a team in a fast-paced environment.

Strong problem-solving skills and a customer-centric approach.
Ability to proactively takes ownership of tasks and drive them to successful completion
Familiarity with ticket management software.

ITIL certification and experience preferable.

Exposure to the mining industry would be highly regarded.
Strong command of the English language in both verbal and written form
Must have the legal right to work in Australia

About RPM

RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.

Quick Apply

Refine Your Search

technical support team leader jobs in western australia

Customer Support Team Lead

Training Support Manager - U.S Deployment

Service Team Leader

Team Leader - Infrastructure

Customer Support Team Lead

Customer Service and Administration Coordinator

Document Control Team Leader

Senior Manager - HSSE - Fremantle Terminal

On-site Support Technician

Technical Support Officer - Arts

Senior Technical Support Engineer - BMH

FM Product Manager | Mon - Fri | Balcatta Support Centre

Business Systems Analyst (D365) | Mon - Fri | Balcatta Support Centre

Trainer ANZ

Business Development Manager - West

Environment Consulting Team Lead

IT Field Support

Learning and Development Coordinator

Team Manager Retail & Service Industries

Technical Trainer and Competency Assessor

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