In-Demand Work from home Jobs in West End, Qld

Online Customer Service Team Member — Help customers feel cared for at every step of their order
SuperPharmacyPlus —Stafford QLD
- $25 - $30 an hour
- Full-time
- Customer service
- Analysis skills
- Data entry
Quick Apply
Inbound Customer Service Consultant
Australia Post —Brisbane QLD
- $61,628 - $68,003 a year
- Full-time
- Recruiting
- On-the-job training
13d
Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions
Lighting Illusions —Acacia Ridge QLD
- $55,000 - $60,000 a year
- Full-time
- Customer service
- ERP systems
- Data entry
- Work from home
- Employee discount
Quick Apply
12d
Customer Service Officer
Queensland Government —Brisbane QLD
- 8 hour shift
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Work from home
12d
Administration Officer
Queensland Government —Brisbane QLD
- Temporary
- Remote
3d
Behaviour Support Practitioner
Brain Sense Pty Ltd. —East Brisbane QLD
- $50 - $70 an hour
- Part-time
- Communication skills
- Travel reimbursement
- Work from home
Quick Apply
Customer Service Officer - 6-Month Part-Time Opportunity
Teachers Health —Brisbane QLD
- $36 an hour
- Part-time
- Hybrid work
- Hospitality
- Customer service
- Communication skills
Core or Above Positive Behaviour Support Practitioner | Casual Employee | Brisbane & Ipswich
KC EMPOWERMENT —Brisbane QLD
- $65 - $110 an hour
- Hybrid work
- Writing skills
- Working with children
- Bachelor's degree
- Work from home
Quick Apply
5d
Sales Consultant
Travel + Leisure Co. —Brisbane QLD
- Part-time
- Remote
- Sales
- Customer service
- Presentation skills
- Paid training
- Work from home
Quick Apply
3d
Online Shop & Inventory Admin Assistant
Liquimix Pty Ltd —Richlands QLD
- From $30 an hour
- Urgently hiring
- Microsoft Word
- English
- Administrative experience
- Employee discount
- Professional development assistance
Quick Apply
3d
Digital Marketing & Online Presence Officer (Graduate / Undergraduate)
Picture Perfect Audio Visual —St Lucia QLD
- From $52,250 a year
- Part-time
- Hybrid work
- Management
- University
- Communication skills
- Work from home
Quick Apply
4d
Administration Assistant
mlcoa —Brisbane QLD
- Full-time
- Hybrid work
- Office
- Microsoft Office
- Administrative experience
- Work from home
Quick Apply
Test Analyst
Auto & General Holdings —Toowong QLD
- $80,000 - $87,000 a year
- Full-time
- Agile
- In-person
- Communication skills
- Work from home
- Parental leave
Quick Apply
7d
Area Manager
Prompcorp —Greater Brisbane QLD
- $70,000 - $85,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Management
- Travel reimbursement
- Work from home
Quick Apply
People and Culture Support Officer
Queensland Government —Brisbane QLD
- Remote
- Employee assistance program
4d
Accounts Payable Assistant (Job Share Opportunity)
Populous —South Brisbane QLD
- $65,000 - $68,000 a year
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Work from home
13d
Test Analyst
Great Southern Bank —Brisbane QLD
- Management
- SQL
- APIs
- Work from home
12d
Part-Time B2B Sales Consultant – Fitness & Wellness Industry
COM Marketing —Brisbane QLD
- $25 - $30 an hour
- Part-time
- Remote
- Sales
- Customer service
- Salesforce
- Work from home
Quick Apply
Recruitment Advisor
Centurion —Brisbane QLD
- Contract
- Remote
- Recruiting
- Organisational skills
- Communication skills
Casper Test Rater (On-Demand Contract Work Remote in Australia)
Acuity Insights —Brisbane QLD
- Contract
- Remote
- Writing skills
- Master's degree
- University
Quick Apply

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Online Customer Service Team Member — Help customers feel cared for at every step of their order

SuperPharmacyPlus
Stafford QLD

Quick Apply

Job Details

Permanent | Full-time
$25 - $30 an hour

Qualifications

Multilingual
Customer service
E-commerce
Analysis skills
Data entry

Full Job Description

If you’re at your best when you’re solving problems, reassuring people, and turning a frustrating situation into a positive experience, this could be a genuinely rewarding next step. You’ll support online pharmacy customers with warmth, accuracy, and care, helping them feel informed and looked after from the moment they place an order to the moment it arrives. This is your chance to build a meaningful customer service career in healthcare e-commerce, where your empathy, attention to detail, and calm communication will make a real difference to people who value reliable support.

About the Role

This role is ideal for someone who wants to combine strong customer service skills with meaningful work in a healthcare setting. As an Online Customer Service Team Member, you’ll be a reassuring and capable point of contact for customers using our e-commerce pharmacy, helping create an experience that feels smooth, personal, and dependable even when issues arise.

You’ll play an important part in making digital pharmacy support feel more human. Every email you answer, every order update you process, and every delivery problem you help resolve contributes to a better customer journey, stronger team performance, and a service experience built on people, quality, and care.

You’ll respond to customer enquiries across email, chat, and phone, helping people with questions about orders, shipping, delivery updates, returns, exchanges, and general order information. This is a high-impact part of the role, because your communication will often shape how supported, informed, and confident a customer feels.
You’ll process order changes, cancellations, returns, refunds, and exchanges in the e-commerce platform with care and accuracy. Your attention to detail will help ensure each request is handled efficiently, correctly, and in line with policy, reducing stress for customers and keeping operations running smoothly.
You’ll track orders and work closely with warehouse and shipping teams to resolve lost, delayed, or damaged deliveries. Rather than simply passing on information, you’ll help connect the dots, follow through on issues, and provide updates that reassure customers that their concerns are being actively managed.
You’ll keep accurate records of customer interactions, actions taken, and outcomes in the CRM or ticketing system. Clean, reliable notes matter here because they support continuity, reduce repeat work, and help the wider team respond quickly and consistently if a customer gets back in touch.
You’ll notice patterns in customer feedback and recurring issues, then share those insights with the team to help improve processes, website content, and service delivery. You’ll also follow clear escalation pathways for complex or high-risk queries, ensuring customers receive safe, appropriate support from a pharmacist or senior team member when needed.

About You

You’re someone who naturally brings calm, empathy, and clarity to customer conversations. Whether a person is checking on a delivery, requesting a return, or feeling worried about an order issue, you know how to listen carefully, respond kindly, and guide them toward a practical next step without making them feel rushed or dismissed.
You take pride in getting the details right. You understand that in an online pharmacy environment, accuracy matters because small errors can affect trust, timing, and the overall customer experience, so you’re thoughtful when updating records, processing changes, and following the right procedures.
You enjoy working as part of a team that shares information and solves problems together. You’re happy to collaborate with warehouse, shipping, and senior support colleagues, and you’re comfortable escalating complex, clinical, or high-risk questions so customers receive the safest and most appropriate support.
You’re curious, adaptable, and motivated by purpose. You may already have experience in customer service, e-commerce, retail, call centre, pharmacy, or health-related environments, or you may simply be someone who learns systems quickly, communicates well, and cares deeply about helping people through responsive, high-quality service.

If this sounds like the kind of role where you would do your best work, we’d love to hear from you — apply today.

About Us

Purpose: Empowering people to live happier, healthier lives

Vision: Our vision is to set the benchmark in pharmacy and mobility retail, uniting our physical store with a scalable online platform to provide accessible, innovative, and personalised solutions to communities everywhere.

Our Values:

People: We believe in nurturing our people, recognising the inherent worth and equality of everyone, so we can better serve each other and our community.

Service: We see service as a privilege—making each in-person interaction more personal and every digital experience more efficient.

Quality: We are committed to delivering high-quality services and solutions that exemplify enduring excellence, minimize waste, and stand the test of time.

Innovation: We desire to foster a culture of innovative pioneers, continuously exploring novel ideas and technologies to provide impactful solutions for our customers, suppliers, and industry partners.

To Apply:
Please submit your cover letter and resume and include an answer to the following question:
"How do you see the role of Customer Service in the context of a eCommerce business empowering people to live a happier, healthier life?

Job Types: Full-time, Permanent

Pay: $25.00 – $30.00 per hour

Ability to commute/relocate:

Stafford QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you confident in your written and spoken English to engage in email and phone correspondance with customers?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

work from home jobs in west end, qld

Online Customer Service Team Member — Help customers feel cared for at every step of their order

Inbound Customer Service Consultant

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions

Customer Service Officer

Administration Officer

Behaviour Support Practitioner

Customer Service Officer - 6-Month Part-Time Opportunity

Core or Above Positive Behaviour Support Practitioner | Casual Employee | Brisbane & Ipswich

Sales Consultant

Online Shop & Inventory Admin Assistant

Digital Marketing & Online Presence Officer (Graduate / Undergraduate)

Administration Assistant

Test Analyst

Area Manager

People and Culture Support Officer

Accounts Payable Assistant (Job Share Opportunity)

Test Analyst

Part-Time B2B Sales Consultant – Fitness & Wellness Industry

Recruitment Advisor

Casper Test Rater (On-Demand Contract Work Remote in Australia)

I want to receive the latest job alert for work from home in west end, qld

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