In-Demand Desk technician, level 2 newtrend it Jobs in Welshpool, Wa

Service Desk Technician, Level 2 - Newtrend IT
Lyra Technology Group —Kewdale WA
- Full-time
- Customer service
- SharePoint
Quick Apply
14d
IT Field Support Technician
I-MED Radiology Network —Perth WA
- Weekend availability
- Customer service
- Communication skills
- Travel reimbursement
- Health insurance
7d
Administration / Work Order Coordinator
Fortis Electrical Pty Ltd —Canning Vale WA
- $30 - $35 an hour
- Full-time
- Maintenance
- In-person
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4d
Level 2 - Service Technician
Epic IT —Perth WA
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Work from home
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Team Leader (Service Desk & Desktop)
Kinetic IT —Perth WA
- Full-time
- Management
- AWS
- Communication skills
- Employee assistance program
- Employee discount
Post Sales Support Officer (Warranty, Claims, Customer Service)
Trevor's (1977) Pty Ltd —Osborne Park WA
- $65,000 - $75,000 a year
- Urgently hiring
- CRM software
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- Microsoft Office
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Service Desk Engineer
Telio Management GmbH —Perth WA
- Microsoft Office
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Concrete Field Testing Technician
Swan Materials —Hazelmere WA
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Service Coordinator – Facilities Maintenance
Modus Projects —Balcatta WA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
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Service Desk Technician, Level 2 - Newtrend IT
Lyra Technology Group —Kewdale WA
A minimum of 3 years' experience demonstrating Level 2 experience, ideally within a Managed Service Provider. Provide Level 2 technical support across multiple…
Quick Apply
14d
IT Field Support Technician
I-MED Radiology Network —Perth WA
We’re committed to supporting your health and wellbeing with a range of benefits, including an Employee Assistance Program, private health insurance offers,…
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Service Desk Technician, Level 2 - Newtrend IT

Lyra Technology Group
Kewdale WA

Quick Apply

Job Details

Permanent | Full-time
14 days ago

Qualifications

Authentication
Desktop support
TCP
Customer service
Microsoft Exchange
DHCP
DNS
SharePoint
Identity & access management
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, Newtrend IT, is after an experienced Level 2 Service Desk Technician to join their supportive Managed Services team in Kewdale. This is a great opportunity for someone with solid MSP experience who enjoys solving technical problems, working with Microsoft 365 environments and providing high-quality service to a diverse client base.

Responsibilities

Provide Level 2 technical support across multiple managed services clients and technology environments.
Own escalated incidents and service requests from investigation through to resolution, handover or closure.
Diagnose and resolve technical issues using remote support tools, logs, monitoring platforms, vendor resources and sound technical judgement.
Administer and troubleshoot Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Apps.
Manage users, groups, licences, mailboxes, permissions and access through Microsoft 365 and Microsoft Entra.
Support identity and access technologies, including MFA, password resets and approved Conditional Access processes.
Troubleshoot Windows 10/11 endpoints, applications, printers, mobile devices and other common business technology.
Support Active Directory, Microsoft Entra join, Group Policy, authentication, patching and endpoint management.
Troubleshoot common networking issues involving TCP/IP, DNS, DHCP, VLANs, Wi-Fi and VPNs.
Assist with endpoint and email security, firewalls, backups, servers, virtualisation and other infrastructure technologies as required.
Provide practical support and knowledge sharing to Level 1 technicians.
Participate in planned maintenance, onsite support and after-hours coverage where required.

Skills required

A minimum of 3 years' experience demonstrating Level 2 experience, ideally within a Managed Service Provider
Strong practical knowledge of Microsoft 365, particularly Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID.
Good understanding of Windows desktop support, identity and access management and common business applications.
Solid general networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting.
Experience working across multiple client environments with competing priorities.
Ability to independently investigate technical issues, identify root causes and implement safe, effective solutions.
Experience working to SLAs and maintaining high-quality ticket documentation.
Strong customer service skills with the ability to explain technical issues clearly to non-technical users.

Benefits

A genuinely supportive team environment, with a Team Leader and experienced technical escalation support alongside you.
Two work-from-home days per month, providing flexibility while maintaining the benefits of a collaborative team environment.
Genuine autonomy to build standards, processes and high-performing teams.
Ongoing professional development and leadership growth opportunities.
Be part of a values-driven organisation that believes in accountability, respect, teamwork and doing the right thing.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

desk technician, level 2 newtrend it jobs in welshpool, wa

Service Desk Technician, Level 2 - Newtrend IT

IT Field Support Technician

Administration / Work Order Coordinator

Level 2 - Service Technician

Team Leader (Service Desk & Desktop)

Post Sales Support Officer (Warranty, Claims, Customer Service)

Service Desk Engineer

Concrete Field Testing Technician

Service Coordinator – Facilities Maintenance

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