Full-Time | $30–$35 per hour + Super
Fortis Group WA is a growing Perth-based trade services family business providing Electrical, Air Conditioning, Plumbing & Gas services across residential, commercial and property management sectors.
We are looking for a reliable, organised and confident Administration / Work Order Coordinator to join our team full-time.
This role will primarily focus on processing and managing work orders through AroFlo, with the opportunity to take on further responsibilities including scheduling technicians, communicating with clients and assisting with the day-to-day running of our office.
The Role
Your responsibilities will include:
- Entering and processing incoming work orders into AroFlo
- Reviewing work orders to ensure all relevant information has been entered correctly
- Updating job details, client information and work order statuses
- Monitoring emails and incoming job requests
- Allocating and scheduling jobs to our tradespeople
- Liaising with clients, property managers, tenants and tradespeople regarding appointments and job progress
- Answering incoming phone calls and assisting with general enquiries
- Greeting clients, suppliers and visitors at the front desk
- Following up outstanding work orders and required information
- Assisting with quotes, purchase orders and job documentation
- General data entry, filing and administrative duties
- Supporting our management and trade teams with day-to-day office operations
About You
We are looking for someone who is:
- Highly organised with strong attention to detail
- Confident using computers and learning new software
- Comfortable handling a high volume of work orders and emails
- Professional and confident when speaking with clients
- Able to prioritise tasks and work in a fast-paced environment
- Reliable, punctual and able to work well within a team
- A good communicator both over the phone and via email
- Willing to take ownership of tasks and follow them through to completion
Previous experience using AroFlo would be highly regarded, however it is not essential and training can be provided.
Experience within a trade, maintenance, property management or service-based business would also be advantageous.
What We Offer
- Full-time position
- $30–$35 per hour + Super, depending on experience
- Stable Monday–Friday office-based role
- Training in our systems and processes
- Friendly and supportive team environment
- Opportunity to grow your responsibilities as the business continues to expand
- Exposure to multiple trade divisions including Electrical, Air Conditioning and Plumbing & Gas
- Potential to develop into a larger scheduling, operations or administration role in the future
About Fortis Group WA
Fortis Group WA is a growing multi-trade family business focused on providing reliable, professional service to our clients throughout Perth.
As our business continues to expand, we are looking for someone who wants to become an important part of our administration team and help keep our work orders, technicians and clients organised.
If you are organised, confident, have great attention to detail and enjoy working in a busy team environment, we would love to hear from you.
Please apply with your resume and a brief introduction outlining your relevant experience.
Pay: $30.00 – $35.00 per hour
Work Location: In person
