In-Demand service desk analyst Jobs in victoria

Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
3d
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Help Desk Engineer
Leidos —Junortoun VIC
- Full-time
- Administrative experience
- No degree
- Leadership
- Annual leave
Desktop Support Analyst
Crawford & Company Australia Pty Ltd —Victoria
- Full-time
- Azure
- Customer service
- Communication skills
Quick Apply
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
IT Service Desk Analyst
Regis Aged Care —Camberwell VIC
7d
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
3d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
23h
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
6h
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
3d
Service Desk Analyst
Grant Thornton Australia —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
- Health insurance
- Gym membership
6d
IT Analyst
Lyka —Dandenong VIC
- Hybrid work
- Management
- Communication skills
- Parental leave
Quick Apply
Application Support Engineer
Leidos —Melbourne VIC
- Full-time
- Scripting
- Communication skills
- Annual leave
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
3d
Support Analyst
Tes Global —Melbourne VIC
- Full-time
- Management
- Salesforce
- SQL
Quick Apply
Endpoint Security Analyst
Accenture —Melbourne VIC
- Full-time
- Analysis skills
- On-the-job training
- Parental leave
IDAM Security Analyst
CitiPower and Powercor —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Parental leave
12d
Test Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Management
- DevOps
- Employee assistance program
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program

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service desk analyst jobs near victoria

Service Desk Analyst

Cabrini Health -
Malvern VIC

Apply Now

Job Details

Full-time
$76,515 - $80,000 a year
3 days ago

Benefits

Salary packaging

Qualifications

Management
Software troubleshooting
SCCM
BMC Remedy
Customer service
Enterprise software
Microsoft Exchange
Microsoft Office
ITIL
IT support
ServiceNow
Working with Children Check
Citrix
Communication skills
Workday
VPN

Full Job Description

Service Desk Analyst

Permanent Full Time 38 hours per week
Based at Mt Waverley with rotating 24/7 roster support

Salary $76,515 - $80,000 + super

About the role

Join Cabrini Health as a Service Desk Analyst and become a key part of a collaborative IT team supporting critical healthcare services across the organisation. In this hands-on role, you will provide first-line technical support to internal staff and external customers, resolving a broad range of hardware, software and system-related issues to ensure seamless day-to-day operations. Working within a fast-paced healthcare environment, you will troubleshoot and resolve technical incidents, manage service requests from start to finish, and contribute to continuous improvements across service delivery and knowledge management.

Key responsibilities:

Deliver first-line technical support to employees and external customers via phone, email and chat
Troubleshoot and resolve issues relating to operating systems, software applications, hardware and connectivity
Accurately log, document and manage support requests within the ticketing system
Escalate complex incidents to senior technicians or specialised support teams where required
Maintain detailed documentation of troubleshooting steps, resolutions and customer interactions
Assist with provisioning and support of desktop, laptop and mobility devices
Contribute to the development and maintenance of IT knowledge base articles and support documentation
Participate in a 24 x 7 rotating roster, including after-hours support as required

What we’re looking for

Tertiary qualification in Information Technology or related discipline, or equivalent industry experience
Experience working within a Service Desk or IT support environment
Familiarity with ITIL concepts and ITSM platforms such as ServiceNow, Service Manager, CA Service Desk or Remedy
Strong customer service and interpersonal communication skills
Demonstrated analytical and problem-solving abilities
Experience supporting endpoint devices and Microsoft software products
Troubleshooting experience across:
- Windows 10 and Windows 11
- Microsoft Office 2016 and Office 365
- Active Directory, Microsoft Exchange and SCCM
- Remote Desktop, Citrix, MFA products and VPN
Ability to work autonomously and manage competing priorities effectively
A proactive and collaborative approach to teamwork and continuous learning

Desirable experience

Experience supporting healthcare or enterprise applications such as:

Electronic Medication Management (EMM)
Workforce Planning systems
Workday
Dimensions
Patient Administration Systems (PAS)
IPharmacy
Charm

Why Join Cabrini?

As a not-for-profit Catholic health service, Cabrini is committed to supporting our people both professionally and personally through a range of benefits, including:

Salary packaging up to $18,550 tax free annually
Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
Ongoing professional development and career progression opportunities
A supportive, mission-led and values-based workplace culture

Interested? To view further information about the role click here for the position description.

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.

Apply Now

Refine Your Search

service desk analyst jobs in victoria

Service Desk Analyst

Service Desk Analyst (Asahi Beverages)

Help Desk Engineer

Desktop Support Analyst

Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst (Fixed term)

Graduate IT Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

IT Service Desk Team Lead

Service Desk Analyst

IT Analyst

Application Support Engineer

Senior IT support analyst

Support Analyst

Endpoint Security Analyst

IDAM Security Analyst

Test Lead - Employment Information Kit

System Analyst Lead - Employment Information Kit

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