In-Demand sales operations manager Jobs in victoria

Sales - Customer Operations Manager
Hazeldenes —Lockwood VIC
- Full-time
Quick Apply
14d
Sales Manager & Handover Specialist
Goldfields campers & caravans —Maryborough VIC
- $49,900.00 - $146,364.08 a year
- Weekend availability
- Sales
- Customer service
- Computer skills
Quick Apply
VIC General Manager
Pro AV Solutions —Clayton VIC
- Full-time
- Communication skills
Quick Apply
2d
Ocean Freight Procurement Manager
Toll Group —Victoria
- Full-time
- Microsoft Excel
- Management
- Analysis skills
Head of Precinct, Experience & Hospitality Products @ Victoria Racing Club
Peeps Consulting —Victoria
- Full-time
- Hospitality
- Product management
- Leadership
VP of Sales
Contour Education —Melbourne VIC
- $300,000 - $350,000 a year
- Hybrid work
- Sales
- Senior Secondary Certificate of Education
- Education
- Employee assistance program
National Service Centre Manager
Aptella —Bundoora VIC
Regional Manager - Victoria
Lorna Jane —Fountain Gate VIC
- Full-time
- Merchandising
- Leadership
Quick Apply
12h
Store Manager
Smokemart & GiftBox —Bendigo VIC
- Time management
3d
Regional Sales Manager
Opal. —Irymple VIC
- Sales
Channel Account Manager
Mimecast —Victoria
- $144,000 - $200,000 a year
- Full-time
Skechers Flagship Management Opportunities - Melbourne
Skechers —Melbourne VIC
- Full-time
- Communication skills
Quick Apply
Customer Service Consultant | Port Melbourne
Rentokil Initial —Port Melbourne VIC
- Full-time
- Sales
- Customer service
- Office
- Employee assistance program
Quick Apply
Supply and Distribution Manager
Australian meat company —Coburg North VIC
- $100,000 - $120,000 a year
- Full-time
- Research
- In-person
- Communication skills
Quick Apply
2d
Regional Operations Manager
Guzman y Gomez —Abbotsford VIC
- Full-time
- Sales
- Culinary experience
- Microsoft Office
Quick Apply
Sales Manager
Marriott International, Inc —Melbourne VIC
- Full-time
- Sales
- Communication skills
- Negotiation
Planner
Prysmian Group —Maidstone VIC
- Parental leave
PRICING COORDINATOR
Europcar —Victoria
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Time management
- Parental leave
- Employee assistance program
Business Development Manager - Austco Healthcare Services
Paragon Recruitment Ltd —Melbourne VIC
Quick Apply
Sales Operations Specialist
Techtronic Industries (TTI) —Mount Waverley VIC
- Microsoft Excel
- Microsoft Office
- Administrative experience

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Sales - Customer Operations Manager

Hazeldenes -
Lockwood VIC

Quick Apply

Job Details

Full-time
14 days ago

Full Job Description

PRIMARY OBJECTIVE
The Customer Operations Manager ensures the seamless execution of the Hazeldenes sales cycle—from order receipt to final delivery. This role provides high-level operational support to Major Account Managers (Woolworths, Coles, Aldi) and leads the internal Customer Operations Team which is responsible for the operational health of customer orders, requests and service outcomes. A primary focus is the proactive communication and coordination between Sales, Sales Operations, Warehouse and Logistics to deliver strong DIF/OTIF performance, clear customer communication, and seamless order execution for key customers ensuring Hazeldenes maintains its reputation for industry-leading service levels.

KEY RESPONSIBILITES
Leadership

Team Management: Responsible for employee management including but not limited to; conducting performance appraisals based on individual KPI targets, performance management and provide coaching and guidance to all team members. Recruitment as required.
Customer Relations: Lead your team to ensure strong relationships are built with our customers to understand their needs and ensure their success with Hazeldenes.
Chain of Responsibility (CoR): Ensure the customer service team understands and adheres to basic logistics compliance and documentation standards and understands the impacts certain decisions can
Continuous Improvement: Proactively review all functions within the scope of this role and recommend improved processes or solutions to ensure we are always delivering high quality frictionless customer outcomes business outcomes.

Customer Operations Coordination

Order Management: Oversee the accuracy of orders, Retail Customers may have portals that these are managed through. In week order tracking to provide the relevant Account Manger with detailed information to support customer interactions
Customer Data Entry and Administration: Support dedicated Account Managers by managing the administrative data changes that may need changing within our systems or report.
Shortage Management: In the event of production shortfalls, lead the communication strategy to redistribute stock fairly across retail and wholesale channels according to business priority provided. Communicate clearly these decisions/actions to the customer.
Delivery Troubleshooting: Act as the primary escalation point for daily logistics "friction," including vehicle delays, driver issues, or rejection at the customer’s DC.
Cross-Functional Communication: Provide real-time updates to the Sales Operations and Account Management teams regarding transport delays or shortages that impact key customers.
Claims Management: Oversee the investigation and resolution of delivery-related claims (e.g., temperature issues, transit damage) to identify root causes and prevent recurrence.

OH&S / Quality Systems

Work closely with the People and Performance Manager and Occupational Health and Safety Team to ensure all members of responsibility of this role are aware of safety requirements, both legislative and Hazeldene’s policies/procedures, to provide a safe workplace for our employee.
Maintain and support a superior safety and housekeeping program, including all timely communication initiatives
Promote the proactive reporting of workplace hazards identified during the course of work to the appropriate person, following standard operating procedures
Assist the OH&S Manager to implement Occupational Health and Safety, aiming to eliminate injuries
Responsible for performing a designated role in emergency events to ensure the continuity of Hazeldene’s services in the event of an emergency.

Disclaimer: The duties and responsibilities outlined above are not exhaustive and may change from time to time based on business needs. Employees may be required to perform additional tasks as directed by management.

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Refine Your Search

sales operations manager jobs in victoria

Sales - Customer Operations Manager

Sales Manager & Handover Specialist

VIC General Manager

Ocean Freight Procurement Manager

Head of Precinct, Experience & Hospitality Products @ Victoria Racing Club

VP of Sales

National Service Centre Manager

Regional Manager - Victoria

Store Manager

Regional Sales Manager

Channel Account Manager

Skechers Flagship Management Opportunities - Melbourne

Customer Service Consultant | Port Melbourne

Supply and Distribution Manager

Regional Operations Manager

Sales Manager

Planner

PRICING COORDINATOR

Business Development Manager - Austco Healthcare Services

Sales Operations Specialist

I want to receive the latest job alert for sales operations manager in victoria

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