In-Demand Customer success specialist Jobs in Tullamarine, Vic

Desktop Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Learning Delivery Supervisor
Percepta —Melbourne VIC
- Management
- Sales
- Customer service
Quick Apply
11d
ICT Project Manager
WHG Technologies —Brooklyn VIC
- $65,000 - $90,000 a year
- Urgently hiring
- Computer Science
- Office
- Microsoft Office
Quick Apply
Customer Success Specialist
Teletrac Navman —Melbourne VIC
- Sales
- Salesforce
- Administrative experience
Training Specialist
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Paid training
- Opportunities for advancement
Application Support Engineer
NHP —Melbourne VIC
- Full-time
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Customer Service Associate
Computershare —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee stock purchase plan
- Work from home
Head of Paid Search
King Kong —South Yarra VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Leadership
- Communication skills
Quick Apply
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Change Specialist
Energy Safe Victoria —Melbourne VIC
- $144,991 - $168,323 a year
- Full-time
- Hybrid work
14d
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
Solutions Consultant
Pegasystems —Melbourne VIC
- AI
- Communication skills
Customer Support Specialist
Buddy Advisory —South Yarra VIC
- $70,000 - $90,000 a year
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
8d
Customer Service Specialist
Allianz —Melbourne VIC
- Full-time
- Hybrid work
- In-person
Customer Success Manager- Minikai
MINIKAI —Melbourne VIC
- From $7,000 a month
- Full-time
- In-person
- AI
- Health insurance
- Life insurance
Quick Apply
14d
Customer Service Specialist - Surgical Billing & Revenue Resolution
Arthrex —Port Melbourne VIC
- Rotating roster
- Hybrid work
- Microsoft Outlook
- Customer service
- ERP systems
- Health insurance
5d
Project Support Officer
Department of Transport and Planning —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Communication skills
7d
Customer Success Manager (Enterprise)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Hospital experience
- Parental leave
Associate Strategy Consultant
Centorrino Technologies —Coburg VIC
- $70,000 - $110,000 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
Quick Apply
3h

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Desktop Home Assessor

Auto & General Holdings -
Sunshine VIC

Quick Apply

Job Details

Permanent

Benefits

Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Renovation
Organisational skills
Construction estimating
Time management

Full Job Description

About the Role

Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims. Focusing on establishing the cause, scope, and cost of insured claims and associated restoration, repair, or rebuilding of damaged property whilst developing and maintaining excellent customer service.

You will work closely with Auto & General’s panel of restorers & suppliers to ensure they complete repairs to our customers’ homes to a high standard and for a fair and reasonable price.

What you’ll be doing

Assess the damage

Virtually review reports and photos to validate claimed event-related damage and repair costs, determine damage causation, apply the Product Disclosure Statement (PDS) for appropriate levels of cover, and provide justified decision recommendations aligned with regulatory frameworks.
Identify and manage claim risks and prepare suitable contingencies, ensuring site safety and correctly authorising emergency (make safe) work.
Handle complaints & identify vulnerable/high care customers; effectively understanding and managing any potential impacts of decisions and providing timely escalation where required.

Scope the damage

Produce detailed damage scope and cost documentation and review it against supplier quotes.
Leverage an advanced level of technical knowledge and consistently demonstrate an understanding of Escape of Liquid and Fire insured events, engaging specialists and industry experts as required.
Align the repair methodology with PDS coverage and limitations, such as matching material parameters.

Negotiate outcomes

Negotiate with repairers and customers to determine sustainable and competitive repair costs, including managing scope and cost variations and challenging line items and repair methodology.
Make approval decisions regarding work commencement, contents, temporary accommodation, and cash settlements.
Project manage repairs to ensure adherence to agreed cost, time, and quality standards, conducting virtual inspections and liaising with suppliers.
Identify and detail repair defects, manage rectifications, and escalate to relevant teams when appropriate as well as identifying and reporting service breaches.
Review and approve repair invoices for payment at negotiated milestones or on completion of repairs.

Qualifications & Experience

Residential building/renovation & extensive estimating experience is essential.
Experience in managing quality building work and enhancing customer satisfaction.
Background in reviewing and determining accurate scopes of work.
Demonstrated communication, negotiation & conflict resolution handling ability, along with exceptional time management & organisational skills.
Proven experience in building effective business relationships with all stakeholders.
Insurance experience is preferred.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

customer success specialist jobs in tullamarine, vic

Desktop Home Assessor

Entry Level Solar Sales Representative

Learning Delivery Supervisor

ICT Project Manager

Customer Success Specialist

Training Specialist

Application Support Engineer

Customer Service Associate

Head of Paid Search

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Change Specialist

Cargo Flight Operations Agent

Solutions Consultant

Customer Support Specialist

Customer Service Specialist

Customer Success Manager- Minikai

Customer Service Specialist - Surgical Billing & Revenue Resolution

Project Support Officer

Customer Success Manager (Enterprise)

Associate Strategy Consultant

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