In-Demand Ict support officer Jobs in Sydney Nsw

ICT Customer Support Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
18h
ICT Support Officer
Prime Group Hygiene Solutions Pty Ltd —Strathfield South NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Quick Apply
8d
IT Officer (ICT Help Desk Officer)
Expert Education and Visa Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid training
Quick Apply
ICT Student Support Officer
Institute of Health and Management Pty Ltd. —Parramatta NSW
- $80,000 - $95,000 a year
- Full-time
- In-person
Quick Apply
10d
Technical Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Management
- Customer service
- Employee assistance program
2d
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
System Support Administrator
NSW Police Force —Parramatta NSW
- $107,131 - $125,720 a year
- Full-time
8d
Network Administrator
NSW Police Force —Parramatta NSW
- $107,131 - $125,720 a year
- Full-time
- Analysis skills
- Communication skills
Business Support Officer
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Temporary
- No degree
- Associate degree
3d
Program Support Officer (Aboriginal Identified) - Single Digital Patient Record
NSW Health —Chatswood NSW
- $91,326 - $121,487 a year
- Weekend availability
- Hybrid work
- AI
- Annual leave
4d
IT Security Officer, ID Operations Office - APS Level 5
Australian Government —Sydney NSW
- $89,404 - $96,829 a year
- Hybrid work
3d
Application Analyst
NSW Police Force —Parramatta NSW
- $129,464 - $142,665 a year
- Full-time
12d
Chief Information Officer
AI Talent —Barangaroo NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
- Work from home
Quick Apply
19h
Project Officer
Health System Support Group —Sydney NSW
- $87,813 - $121,497 a year
- Full-time
- Organisational skills
Program Support Officer (Aboriginal Identified) - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $91,326 - $121,497 a year
- Weekend availability
- Hybrid work
- AI
- Annual leave
4d
Principal Project Manager
NSW Police Force —Parramatta NSW
- $165,865 - $173,174 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Project Officer
NSW Health —St Leonards NSW
- $91,326 - $121,497 a year
- Temporary
- Organisational skills
4d
Project Coordinator (Portfolio Management)
NSW Police Force —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Communication skills
3d
Ward Clerk
Wyvern Private Hospital —Terrey Hills NSW
- Management
- Customer service
- Microsoft Office
Senior Lawyer (Corporate and Commercial - IT)
University of Sydney —Camperdown NSW
- Full-time
- Hybrid work
- Research
- University
- AI
- Work from home
8d

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ICT Customer Support Officer

AI Talent
Barangaroo NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
18 hours ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Barangaroo NSW 2000

Quick Apply

Refine Your Search

ict support officer jobs in sydney nsw

ICT Customer Support Officer

ICT Support Officer

IT Officer (ICT Help Desk Officer)

ICT Student Support Officer

Technical Support Officer

IT Support Officer

System Support Administrator

Network Administrator

Business Support Officer

Program Support Officer (Aboriginal Identified) - Single Digital Patient Record

IT Security Officer, ID Operations Office - APS Level 5

Application Analyst

Chief Information Officer

Project Officer

Program Support Officer (Aboriginal Identified) - Single Digital Patient Record

Principal Project Manager

Project Officer

Project Coordinator (Portfolio Management)

Ward Clerk

Senior Lawyer (Corporate and Commercial - IT)

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