In-Demand Communications officer Jobs in Sydney Nsw

Part Time Customer Service Officer - Operations
Good Cycles —Alexandria NSW
- $36.81 - $66.26 an hour
- Part-time
- Bilingual
- CRM software
- Customer service
Quick Apply
13d
Part-Time Marketing & Partnerships Officer
ISEMS PTY LTD —Parramatta NSW
- Part-time
- Microsoft Office
- Business development
- Recruiting
Quick Apply
13d
Marketing and Communications Officer
NSW Family Day Care Association —Summer Hill NSW
- Part-time
- Marketing
- Microsoft Office
- Computer skills
Quick Apply
Project Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee assistance program
7d
Systems Support Officer
Rivkin Securities Pty Ltd —Rushcutters Bay NSW
- $75,000 - $85,000 a year
- Full-time
- Microsoft Access
- Software troubleshooting
- Analysis skills
Quick Apply
4d
Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
12d
Research Associate
University of Sydney —Camperdown NSW
- $73.45 an hour
- Part-time
- Research
- University
- Communication skills
6d
Plan Manager - Claims Processing Officer - Remote
LifeAbility Plan Management —Sydney NSW
- $34 - $35 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick Apply
Client Engagement Officer
Nursing Experts Services PTY LTD —Sydney NSW
- $33.70 - $36.80 an hour
- Google Suite
- Sales
- In-person
Quick Apply
Bookings & Community Centre Officer - Casual
Cumberland Council —Merrylands NSW
- $40.90 - $50.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
14d
Business Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Work from home
- Employee assistance program
13d
Program Support Officer
Transport For NSW —Mascot NSW
- $121,175 - $135,716 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
12d
Latin American Marketing Consultant Wanted (Education Sector)
Global Bridge —Burwood NSW
- $28 - $30 an hour
- Part-time
- Spanish
- Customer service
- Microsoft Office
Quick Apply
Customer Contact Centre Officer
Pickles Auctions —Sydney NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Work from home
- Parental leave
5d
Student Placement Officer
University of Sydney —Camperdown NSW
- $6 - $115,686 a year
- Part-time
- Remote
- Management
- Administrative experience
- University
4d
Vietnamese Marketing Consultant Wanted (Education Sector)
Global Bridge —Burwood NSW
- $28 - $30 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Campaign & Marketing Officer – Creative Foods Solutions & Export
JBS Australia Pty Ltd —Lidcombe NSW
- $81,000.00 - $103,919.32 a year
- Full-time
- Microsoft Office
- In-person
- Marketing
- Employee discount
Quick Apply
5d
Project Support Officer
Bayside City Council —Bexley NSW
- $81,708.32 - $91,513.35 a year
- Full-time
- Microsoft Excel
- Research
- No degree
- Parental leave
- Employee assistance program
2d
Leisure and Lifestyle Officer
SUMMIT HEALTH CARE PTY LTD —Randwick NSW
- Part-time
- Customer service
- Organisational skills
- Computer skills
Quick Apply
Accommodation Officer - 12-month temporary contract
Women and Children First —Lane Cove NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply

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Part Time Customer Service Officer - Operations

Good Cycles -
Alexandria NSW

Quick Apply

Job Details

Part-time | Casual
$36.81 - $66.26 an hour
13 days ago

Qualifications

Bilingual
CRM software
Multilingual
Customer service
Data analysis skills
SQL
Organisational skills
Communication skills

Full Job Description

Lime is looking for a Part Time Customer Service Officer to join our Sydney Operations team.

In this role, you'll be responsible for delivering an exceptional customer experience for Lime riders, community members, and city stakeholders. You'll ensure every interaction is handled with empathy, professionalism, and a solutions-focused approach, while helping identify trends and opportunities to continuously improve our customer experience.

What You'll Do

Manage customer service tickets daily, ensuring riders, community members, and stakeholders receive a positive and consistent experience.
Respond to customer enquiries across multiple channels, providing clear, timely, and empathetic support.
Manage escalated customer calls, emails, and cases, including enquiries from community stakeholders and local government representatives.
Champion customer experience by identifying recurring issues and escalating insights to relevant internal teams.
Analyse qualitative and quantitative customer data to identify trends, pain points, and opportunities to improve the end-user experience.
Work closely with Customer Service and Local Operations teams to ensure customer outcomes align with operational KPIs.
Support continuous improvement initiatives through quality assurance activities, including calibrations, audits, and feedback.
Assist in developing and maintaining customer experience documentation, including customer guidelines, workflows, and training materials to support service consistency and regulatory compliance.
Represent Lime professionally in all customer, community, and stakeholder interactions.

About You

You'll be someone who enjoys helping people and thrives in a fast-paced, customer-focused environment.

You'll also have:

A genuine passion for delivering outstanding customer service.
Excellent written and verbal communication skills.
The ability to manage a variety of customer interactions with empathy, professionalism, and sound judgement.
Experience using customer service platforms, CRM systems, ticketing software, or workflow management tools (highly regarded).
Strong organisational skills with the ability to prioritise competing tasks.
Confidence working both independently and as part of a collaborative team.
Experience with process automation, SQL, or data analysis is advantageous but not essential.
Experience working in diverse or multicultural environments and bilingual language skills are highly regarded.

What We Offer

A supportive and collaborative team environment.
Opportunities to contribute to improving sustainable transport across Sydney.
Ongoing learning and development opportunities.
The chance to make a real impact on the customer experience for one of the world's leading shared mobility providers.

Salary

This role is covered by the Clerks – Private Sector Award 2020 (MA000002) at Year 2, Level 1.

The hourly rate ranges from $35.15 to $63.27, depending on the day and time worked, with applicable penalty rates for evenings, weekends, and public holidays. Most shifts will be at the $35.15 rate.

Pay: $36.81 – $66.26 per hour

Work Location: In person

Quick Apply

Refine Your Search

communications officer jobs in sydney nsw

Part Time Customer Service Officer - Operations

Part-Time Marketing & Partnerships Officer

Marketing and Communications Officer

Project Support Officer

Systems Support Officer

Technical Support & Onsite Services Officer

Research Associate

Plan Manager - Claims Processing Officer - Remote

Client Engagement Officer

Bookings & Community Centre Officer - Casual

Business Support Officer

Program Support Officer

Latin American Marketing Consultant Wanted (Education Sector)

Customer Contact Centre Officer

Student Placement Officer

Vietnamese Marketing Consultant Wanted (Education Sector)

Campaign & Marketing Officer – Creative Foods Solutions & Export

Project Support Officer

Leisure and Lifestyle Officer

Accommodation Officer - 12-month temporary contract

I want to receive the latest job alert for communications officer in sydney nsw

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