In-Demand Technical support occupations Jobs in Sydney, Nsw

ICT Business Analyst
Smart Study Australia —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Databases
- Analysis skills
- Referral program
Quick Apply
Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Microsoft Office
12d
Technical Support Officer x 2
Health System Support Group —Sydney NSW
- $87,813 - $121,497 a year
- Full-time
- Microsoft Office
- Communication skills
10d
Technical Support Officer
Department of Customer Service —Sydney NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
9d
Clinical Trial Assistant
Western Sydney Local Health District —Sydney NSW
- $35.97 - $51.82 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Senior Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $137,525 - $156,231 a year
- Weekend availability
- Hybrid work
- Epic
- AI
- Annual leave
7d
Administrative Officer
NSW Police Force —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
1d
Quality Assurance Officer
NSW Police Force —Moorebank NSW
- $87,199 - $89,829 a year
- Full-time
12d
Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $118,821 - $140,201 a year
- Weekend availability
- Hybrid work
- Analysis skills
- Epic
- AI
- Annual leave
1d
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
8d
Manager, Criminal Records
NSW Police Force —Parramatta NSW
- $154,231 - $178,369 a year
- Full-time
Research Assistant – Laboratory Based Cancer Research
The Sydney Children's Hospitals Network —Sydney NSW
- $86,896.63 - $88,951.42 a year
- Part-time
- Research
- Analysis skills
- No degree
- Employee assistance program
Application Support Officer
NSW Police Force —Parramatta NSW
- $89,829 - $106,182 a year
- Full-time
- Customer service
1d
Administrative Support Officer
NSW Police Force —Surry Hills NSW
- $87,199 - $95,482 a year
- Full-time
12d
Manager, Systems
Department of Education —Inner West NSW
- $154,231 - $178,369 a year
- Full-time
- Computer science
- Management
- No degree
- Opportunities for advancement
7d
Systems Administrator
NSW Police Force —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
7d
Junior Business Analyst
Health System Support Group —Sydney NSW
- $114,251 - $134,809 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Project Coordinator
NSW Police Force —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
7d
Infant Hearing Screener
Western Sydney Local Health District —Sydney NSW
- $33.76 - $35.05 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
7d
Project Officer
Director of Public Prosecutions, Office of the —Sydney NSW
- $102,936 - $113,579 a year
- Temporary
- Communication skills
- Time management
- Employee assistance program
8d

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ICT Business Analyst

Smart Study Australia
Sydney NSW

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Benefits

Referral program

Qualifications

CRM software
Web development
Mobile applications
Business analysis
Lead generation
Xero
Databases
Analysis skills
Bachelor's degree
Recruiting
Software development
Software testing
Systems analysis
Business requirements
Communication skills
Business process improvement
Information Technology

Full Job Description

ICT Business Analyst

Employment Type: Full-Time, Permanent
Location: Sydney, NSW
Salary: $80,000 – $90,000 plus Superannuation

About Smart Study Australia

Smart Study Australia Pty Ltd is a leading education and migration consultancy headquartered in Sydney with branches and subsidiaries across multiple countries. We represent a wide range of Australian educational institutions and provide professional education counselling, student placement services, and migration assistance to clients both in Australia and overseas.

As part of our ongoing commitment to digital innovation and operational excellence, we are seeking an experienced Business Analyst to support the development, enhancement, and optimisation of our business systems, websites, applications, and operational processes.

Position Overview

The Business Analyst will work closely with management, staff, agents, external IT providers, and stakeholders to analyse business requirements, improve organisational processes, and support digital transformation initiatives across Smart Study Australia.

The successful candidate will play a key role in developing and enhancing company systems, including agent management platforms, websites, referral applications, CRM systems, and reporting solutions while ensuring operational efficiency and business growth.

Key Responsibilities

Ø Consult with directors, education counsellors, migration agents, administrative staff, offshore offices, partner institutions, and external ICT providers to identify business needs and system requirements.

Ø Analyse and document business processes relating to student recruitment, admissions, course enrolments, visa applications, customer relationship management, referral programs, and client support services.

Ø Evaluate the effectiveness of existing business systems, including Monday.com CRM, agency management platforms, website enquiry systems, referral incentive applications, and Xero accounting software, and recommend improvements to enhance operational efficiency.

Ø Gather, analyse, and document functional and technical requirements for system enhancements, integrations, workflow automation, and digital transformation initiatives.

Ø Coordinate the integration and data flow between Monday.com CRM, Xero, website enquiry forms, student databases, referral platforms, and other business applications to ensure data accuracy and process efficiency.

Ø Work closely with software developers, website developers, ICT consultants, and third-party vendors to implement system improvements, upgrades, and new technology solutions.

Ø Analyse lead generation, student recruitment, application processing, commission tracking, and client service workflows within Monday.com CRM and recommend process optimisation opportunities.

Ø Monitor the accuracy and consistency of data across CRM, accounting, marketing, and operational systems and identify opportunities to eliminate duplicate data entry and manual processes.

Ø Conduct system analysis, user acceptance testing (UAT), quality assurance testing, and post-implementation reviews for websites, CRM platforms, business applications, and digital services.

Ø Develop workflow diagrams, process maps, business requirement specifications, user stories, and system documentation to support business improvement projects.

Ø Analyse business reports, financial information, student recruitment metrics, conversion rates, and operational data to support management decision-making and business growth strategies.

Ø Coordinate with finance staff to improve integration between operational systems and Xero, ensuring accurate reporting, invoicing, commission payments, and financial reconciliation processes.

Ø Assist management in planning and implementing technology projects, including CRM enhancements, workflow automation, reporting solutions, and system migration initiatives.

Ø Prepare training materials, user manuals, and standard operating procedures and deliver training sessions to staff across Australian and offshore offices.

Ø Monitor system performance, user feedback, and operational outcomes and recommend ongoing improvements to support business objectives.

Ø Prepare reports, feasibility assessments, and recommendations for management regarding ICT investments, system enhancements, business process optimisation, and digital service delivery.

Ø Maintain comprehensive documentation of system configurations, business processes, integration requirements, and technical specifications to support ongoing operations and future development activities.

Essential Selection Criteria

Bachelor degree or higher qualification in Information Technology, Information Systems, Computer Science, Business Information Systems, or a related field.
Minimum two years of relevant experience as an ICT Business Analyst or similar occupation.
Demonstrated experience in business requirements gathering, process analysis, and systems improvement.
Experience preparing business requirement specifications, functional documentation, workflow diagrams, and system documentation.
Experience working with CRM systems, databases, websites, applications, and enterprise business systems.
Knowledge of software development lifecycles, testing methodologies, and system implementation processes.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent written and verbal communication skills.

Desirable

Experience within the education, student recruitment, migration, or consultancy sectors.
Experience with Agentcis, Xero, Meta, CRM platforms, or similar business management systems.
Experience working with website development projects and mobile application implementations.
Experience coordinating business process improvement and digital transformation initiatives.

What We Offer

Competitive salary package.
Professional development and career growth opportunities.
Supportive and collaborative work environment.
Opportunity to work on strategic technology and business improvement projects within a growing international organisation.

Applications

Interested applicants should submit a current resume and cover letter outlining their suitability for the role at [email protected]

Applications close: 4 weeks from the date of advertisement publication.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support occupations jobs in sydney, nsw

ICT Business Analyst

Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney

Technical Support Officer x 2

Technical Support Officer

Clinical Trial Assistant

Senior Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record

Administrative Officer

Quality Assurance Officer

Digital Health Analyst - Ancillary & Specialties - Single Digital Patient Record

ICT Field Services Snr Support Off

Manager, Criminal Records

Research Assistant – Laboratory Based Cancer Research

Application Support Officer

Administrative Support Officer

Manager, Systems

Systems Administrator

Junior Business Analyst

Project Coordinator

Infant Hearing Screener

Project Officer

I want to receive the latest job alert for technical support occupations in sydney, nsw

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