In-Demand Sr. program manager, au country lead, flex sls Jobs in Sydney, Nsw

Sr. Program Manager, AU Country Lead
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Business
Sr Program Manager, AU OTR ACES
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- AI
Sr. Project Manager
SRISAI CONSULTANTS PTY. LTD. —Sydney NSW
- $190,000.00 - $210,000.92 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
Quick Apply
Nominated Supervisor/Centre Manager - Dundas centre!
Montessori Academy Pty Ltd —Sydney NSW
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Opportunities for advancement
Quick Apply
3d
Senior Program Manager, AU Global Store
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Organisational skills
- Leadership
- Marketing
- Commuter assistance
- Health insurance
Program Manager
FinXL —Sydney NSW
- Contract
Director, Regional HR Lead - AU & Poland
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick Apply
10d
Sr. Engagement Manager
Databricks —Sydney NSW
- AI
- Leadership
- Communication skills
Sr Partner Account Manager
Workday —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
- Flexible schedule
Strategy and Transformation - Senior Manager/Manager
BDO —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Health insurance
- On-the-job training
7h
Senior Manager - Program Risk Management - Risk Transformation
EY —Sydney NSW
- Management
- Presentation skills
- Recruiting
- Parental leave
Manager Program Delivery
Energy Corporation of NSW —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- No degree
- Construction experience
Manager/Senior Manager | Strategy & Transformation | Benefits Realisation Lead
Deloitte —Sydney NSW
- Microsoft Excel
- Management
- Communication skills
- Parental leave
9d
Sr. Customer Success Manager
Dialpad —Sydney NSW
- Analysis skills
- Organisational skills
- In-person
Quick Apply
2d
Senior Manager, Corporate Strategy
Alinta Energy —Sydney NSW
- Full-time
- Management
- Business development
- No degree
- Employee assistance program
8d
Senior Manager, Academic Standards & Integrity
Kaplan —Sydney NSW
- Full-time
- Doctoral degree
- Finance
- Education
- Annual leave
- Work from home
11d
Senior Manager, Operational Risk Manager, APAC Lead, Macquarie Capital
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Management
- Annual leave
- Work from home
Technical Program Manager
EML —Sydney NSW
- Full-time
- Agile
- In-person
- Leadership
- Work from home
- Parental leave
7d
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Content Manager
LexisNexis —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
14d

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Sr. Program Manager, AU Country Lead

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Master's degree
Scalability
Business Administration
Business

Full Job Description

DESCRIPTION

At Amazon, we're looking for a Senior Program Manager for Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

The Sr. Program Manager will be responsible for establishing scalable mechanisms to ensure world-class evaluation processes for delivery partners. You will relentlessly focus on continuous improvement, diving deep into processes and issues to uncover the root cause and systematically fix underlying defects to prevent the recurrence of similar process defects. This opportunity requires excellent troubleshooting, root cause identification, problem-solving, an analytical approach and logical reasoning, and the ability to succeed in a fast-paced environment. An ideal candidate for this role should have proven expertise collaborating cross-functionally, building scalable mechanisms and communicating to senior stakeholders, including Legal, Directors and VPs.

This role will act as the Australia country lead for the Service Level Standards (SLS) program, which is responsible for ensuring that Delivery Partners (DPs) provide high quality service to Amazon Last Mile delivery businesses. Our vision is to influence Delivery Partners to be safe, reliable, and provide great quality deliveries to our customers by accurately measuring driver behaviour and communicating opportunities for them to improve.

Key job responsibilities
Act as the Subject Matter Expert for unique business, legal and cultural requirements in Australia and customize SLS program strategy to ensure it remains accurate and effective accordingly.
Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.
Ensure SLS processes are compliant with unique Australian legal regulations. This includes ownership of a dedicated workflow for auditing Australia enforcement decisions to mitigate legal risk. Additionally, this role will provide program support for the Senior Risk Manager role for Australia, who will represent Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators.

Drive customer quality by partnering with regional business teams to review and improve key business quality metrics.
Partner with customers and internal/external program, product and tech teams to determine what projects move forward and in what priority order. Act as the bridge between Australia-based Flex teams and the central SLS worldwide team to ensure team goals are aligned and are achieved successfully.
Oversee gaps between teams, processes and systems and help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, insufficient stakeholder reviews).
Develop, implement, and manage KPI reporting for a portfolio of programs, providing visibility to the milestones and performance of relevant projects.
Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.

BASIC QUALIFICATIONS

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

sr. program manager, au country lead, flex sls jobs in sydney, nsw

Sr. Program Manager, AU Country Lead

Sr Program Manager, AU OTR ACES

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Nominated Supervisor/Centre Manager - Dundas centre!

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Strategy and Transformation - Senior Manager/Manager

Senior Manager - Program Risk Management - Risk Transformation

Manager Program Delivery

Manager/Senior Manager | Strategy & Transformation | Benefits Realisation Lead

Sr. Customer Success Manager

Senior Manager, Corporate Strategy

Senior Manager, Academic Standards & Integrity

Senior Manager, Operational Risk Manager, APAC Lead, Macquarie Capital

Technical Program Manager

Sr. Manager, Customer Success & CX, APAC

Content Manager

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