In-Demand Participant services manager Jobs in Sydney, Nsw

Participant Services Manager – Aged Care
Australia Red Cross —Sydney NSW
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Employee assistance program
12d
NDIS Operations Manager / SIL House Manager (Arabic Speaking)
NDIS Provider —Parramatta NSW
- Contract
- Hybrid work
- CPR Certification
- Management
- English
Quick Apply
Case Manager - Vietnamese, Mandarin or Cantonese Speaking
HomeCaring —Hurstville NSW
- $78,000 - $88,000 a year
- Full-time
- First Aid Certification
- Case management
- Organisational skills
- Travel reimbursement
- Work from home
Quick Apply
9d
Office Manager
Collaborative Support Network —Harris Park NSW
- From $32 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Election Manager
NSW Electoral Commission —Sydney NSW
- $133,349 - $146,945 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Management
6d
Coordinator, Training - Netflix Animation Studios
Netflix —Sydney NSW
- Google Suite
- Master's degree
- Administrative experience
- Health insurance
- Dental insurance
Development Manager, Global Realty - APAC
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Budgeting
FMHSS Team Leader Sydney
Royal Rehab —Sydney NSW
- Full-time
- Computer skills
- Leadership
- Health insurance
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Case Manager - Support at Home Care Partner
Pink Comfort —Paramatta NSW
- $80 - $100 an hour
- Part-time
- CPR Certification
- Nursing
- Management
- Professional development assistance
- Referral program
Quick Apply
3d
Case Manager
My Guardian —Sydney Olympic Park NSW
- Full-time
- Customer service
- Care plans
- Communication skills
Quick Apply
Project Manager
JLL —Sydney NSW
- Microsoft Office
- SharePoint
- Business
Manager, Site Start Up APAC
Precision for Medicine —Sydney NSW
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026
Citi —Sydney NSW
- Full-time
- Financial services
- Communication skills
House Manager / Team Leader
Supporting Independent Living Co-operative —Lane Cove NSW
- Full-time
- Management
- First Aid Certification
- No degree
- Annual leave
- Employee assistance program
Quick Apply
Disability Support Workers - Bondi Junction (Females are encouraged to apply)
Maxlife Care —Bondi Junction NSW
- Evening shift
- Communication skills
Quick Apply
11d
Training Program Developer, APAC Energy & Charging Service
Tesla —Alexandria NSW
- Full-time
- Organisational skills
- Communication skills
Digital Innovation Lead, AWS Worldwide Public Sector | Australia & New Zealand
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Business development
- AWS
Expressions of Interest | Consultant, Senior Consultant, Manager, Senior Manager | Real Estate Advisory
BDO —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Health insurance
- On-the-job training
Associate Product Manager - Australia
Aurora Energy Research —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Health insurance
- Annual leave

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participant services manager jobs near sydney, nsw

Participant Services Manager – Aged Care

Australia Red Cross -
Sydney NSW

Apply Now

Job Details

Full-time
12 days ago

Benefits

Annual leave
Employee assistance program
Salary packaging

Qualifications

Social work
Communication skills

Full Job Description

Join the world’s largest humanitarian movement and support people to maintain social connectedness and independence
Full time, 12-month backfill role
Flexible location + hybrid working

We offer flexible, hybrid work arrangements designed to support balance and collaboration. This role requires the ability to attend an Australian Red Cross office two days per week (your choice of days) – offering a chance to connect and build strong working relationships. For the remaining three days, you’re free to choose where you work.

About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the Role

The Participant Services Manager leads our intake, administration and casework teams to deliver a smooth, person-centred participant journey from first contact through ongoing support to exit.

This role oversees daily operations, aligns workflows, and supports teams to work in a coordinated, responsive way. It is responsible for building team capability, setting clear expectations and fostering a culture of quality, accountability and care.

A key focus is upholding and strengthening quality standards across all participant touchpoints, ensuring services are consistent, compliant and grounded in strengths-based practice. The role also monitors demand, improves systems and processes, and drives continuous improvement initiatives.

Maintaining strong relationships with external stakeholders, including aged care providers and partners, is an important aspect of the position. As an associated provider, the Participant Services Manager helps ensure the organisation is trusted, responsive and easy to work with.

About You

You’re a values-driven leader with a strong background in participant care, ideally in social work or a related field. With a strong understanding of good practice, you know how to embed it consistently across teams.

Experience leading participant-facing services has equipped you to guide intake, administration and casework functions to deliver high-quality, consistent support. Building capability, coaching for quality and keeping participant experience at the centre of decision-making come naturally.

Just as comfortable with operations as you are with participant care, you use data, feedback and practice insight to improve outcomes and strengthen service delivery. Rather than simply maintaining standards, you actively drive quality improvement and promote best practice.

Strong relationship-building skills enable you to work effectively with external providers and partners, supporting coordinated, participant-focused care and fostering trusted partnerships.

Skills and Experience

Background in social work, community services or similar, or equivalent participant care experience
Experience interpreting the Aged Care Act and the Commonwealth Home Support Guidelines
Demonstrated experience leading multidisciplinary, client-facing teams
Strong understanding of person-centred and strengths-based practice
Experience upholding and improving quality standards and participant outcomes
Knowledge of aged and community care frameworks, standards and compliance
Ability to translate practice into clear processes and team expectations
Strong communication and stakeholder engagement skills
Experience working with diverse communities including First Nations, CALD and LGBTIQ+ participants

Benefits that act for you, while you act for humanity

Work flexibility: Australian Red Cross offers flexible & hybrid working designed to balance flexibility with purposeful in-office collaboration; strengthen team culture, build trust, and drive engagement.

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.

Career development: Access to ongoing learning, training, and development.

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6. Competitive salary + superannuation + salary packaging options.

To find out more about this opportunity or to obtain a copy of the Position Description, please email Peta Page [email protected]

Applications must be submitted online prior to 11.55pm AEST on Tuesday, 7 July 2026 to be considered for this role.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

Apply Now

Refine Your Search

participant services manager jobs in sydney, nsw

Participant Services Manager – Aged Care

NDIS Operations Manager / SIL House Manager (Arabic Speaking)

Case Manager - Vietnamese, Mandarin or Cantonese Speaking

Office Manager

Election Manager

Coordinator, Training - Netflix Animation Studios

Development Manager, Global Realty - APAC

FMHSS Team Leader Sydney

Regional Support Coordinator

Case Manager - Support at Home Care Partner

Case Manager

Project Manager

Manager, Site Start Up APAC

Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026

House Manager / Team Leader

Disability Support Workers - Bondi Junction (Females are encouraged to apply)

Training Program Developer, APAC Energy & Charging Service

Digital Innovation Lead, AWS Worldwide Public Sector | Australia & New Zealand

Expressions of Interest | Consultant, Senior Consultant, Manager, Senior Manager | Real Estate Advisory

Associate Product Manager - Australia

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