In-Demand helpdesk team leader Jobs in sydney, nsw

IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
Admin Support
Wärtsilä —Sydney NSW
- Temporary
- Communication skills
9d
System Administrator
FP Markets —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Financial services
- Communication skills
Quick Apply
Subeditor Hansard – Parliament of NSW – Sydney
Department of Parliamentary Services —Sydney NSW
- $168,995 a year
- Full-time
- Management
- Editing
9d
IT Operations Specialist
Q-CTRL —Sydney NSW
- Full-time
- Azure
- Management
- Communication skills
TSN Shop Manager
Telstra —Sydney NSW
- $72,576 - $99,720 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Parental leave
9d
ICT Manager
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- PMP
- Work from home
Quick Apply
Technical Project Manager Delivery Lead
Department of Parliamentary Services —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Azure
- APIs
IT Operations Manager
Axiom Technologies —Sydney NSW
- Weekend availability
- Azure
- PMP
- Office
HR Systems & Process Team Manager
Uniting —Parramatta NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
2d
HR Systems & Process Team Manager
Uniting NSW.ACT —Parramatta NSW
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
2d
TSN Shop Manager
Telstra Business Technology Centre Perth South —Sydney NSW
- $72,576 - $99,720 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Parental leave
9d
Customer Interactions Manager, Frenchs Forest, Sydney
Bikes Online —Frenchs Forest NSW
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Patient monitoring
- Employee discount
Quick Apply
Customer Interactions Manager, Frenchs Forest, Sydney
Bicycles Online —Frenchs Forest NSW
- $100,000 - $110,000 a year
- Full-time
- CRM software
- Management
- Patient monitoring
- Employee discount

Related jobs to explore

Based on your search for helpdesk team leader

Team leader
NSW Department of Communities and Justice —Redfern NSW
Monitoring team performance and service delivery will be a key focus, allowing you to identify opportunities for improvement and maintain high standards.
$129,000 - $142,000 a year
3d
Traffic Control Team Leader
Linbeck Contractors —Chatswood NSW
Must have current Traffic control ticket (Blue). Must have a White card & unrestricted driver’s licence. Must have a good work ethic, be highly team orientated…
Quick Apply
12d

I want to receive the latest job alert for helpdesk team leader in sydney, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk team leader jobs near sydney, nsw

Technical Project Manager jobs in Sydney NSW

IT Operations Manager jobs in Sydney NSW

Ict Manager jobs in Sydney NSW

Systems Administrator jobs in Sydney NSW

IT Technician jobs in Sydney NSW

Technical Project Manager jobs in Barangaroo Nsw

Contract Manager jobs in Melbourne Vic

Technical Project Manager jobs in Melbourne Vic

Work Experience Student It jobs in Sydney Nsw

Level 1 It Desktop Support jobs in Melbourne Vic

It Operations Manager jobs in Brisbane Qld

Brothel Manager, Reception, Adult Industry jobs in Sydney Nsw

Restaurant Manager jobs in Sydney Nsw

It Operations Manager jobs in Melbourne Vic

Shop Manager jobs in Surry Hills Nsw

Book Shop, Retail jobs in Melbourne Vic

Security Manager jobs in Sydney Nsw

Shop Manager jobs in Aldgate Sa

Shop Manager jobs in Wahroonga Nsw

Shop Manager jobs in Baldivis Wa

IT Helpdesk Team Leader

systemsGo -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
IT
Communication skills

Full Job Description

About the Role

We’re hiring a Team Leader to join our client’s Sydney office! Our client is a global leader in medical equipment manufacturing, dedicated to advancing healthcare through innovation and excellence.

The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the support services team.

Responsibilities

Be a SPOC for all escalated IT issues for the support services team.
Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.
Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.
Mentoring new joiners in the team and providing operational and functional training.
Managing IT Asset inventory.
Lead on process improvements and manage the team to implement Global/Local programs.
Host weekly IT meeting for deskside team and presenting to Manager IT.
Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.
Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.
Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.
Lead in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.
Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.
Lead in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.
Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.

Qualifications

5 - 8 years relevant work experience.
Microsoft certification is a plus.
Good project management Skills.
Medical technology/manufacturing IT experience is a plus.
ITIL v3 experience is a plus.
Bachelor Degree is preferred.
Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.
Strong analytical and organizational skills.
Strong communication and customer service skills.
Driven to continually build knowledge and skills.

Required Skills

Build relationships with peers, stakeholders, and customers.
Become familiar with technology platforms and systems.
Become familiar with the IT organization as to be built out of the ITO program.
Ensure that support requests are captured in the ticketing system.
Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment.

Preferred Skills

Become a respected and trusted IT support services expert.
Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA’s.
Be well integrated with the Asiapac support services organization and work in line with its structure and dependencies.
Lead regional and/or global projects as per the organization strategy.
Work in line with globally defined and available support services related processes and procedures.

Quick Apply

Refine Your Search

helpdesk team leader jobs in sydney, nsw

IT Helpdesk Team Leader

Admin Support

System Administrator

Subeditor Hansard – Parliament of NSW – Sydney

IT Operations Specialist

TSN Shop Manager

ICT Manager

Technical Project Manager Delivery Lead

IT Operations Manager

HR Systems & Process Team Manager

HR Systems & Process Team Manager

TSN Shop Manager

Customer Interactions Manager, Frenchs Forest, Sydney

Customer Interactions Manager, Frenchs Forest, Sydney

Related jobs to explore

I want to receive the latest job alert for helpdesk team leader in sydney, nsw

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected