In-Demand Ecommerce partnerships Jobs in Sydney, Nsw

CRM Manager
MindArc —Camperdown NSW
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing
- Employee assistance program
Quick Apply
14d
GTM Partnerships Manager, AU, SME & Growth
Airwallex —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
Partnerships Sales Manager - Australia
Sokin —Sydney NSW
- Hybrid work
- CRM software
- Marketing
- Microsoft Office
11d
PR and Community Partnerships Manager
Hello Molly —Alexandria NSW
- Full-time
- Communication skills
- Marketing
Quick Apply
Partnerships and Business Development Executive
Sleek —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
1d
Partner Manager - Retail Partnerships
Tyro Payments —Sydney NSW
- Hybrid work
- Management
- Sales
- Marketing
- Health insurance
8d
CRM & Loyalty Specialist
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- $90,000 - $120,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Bachelor's degree
- Employee discount
Quick Apply
12h
Customer Success Manager
BigCommerce —Sydney NSW
- $71,645 - $121,164 a year
- Full-time
- CRM software
- Management
- Salesforce
Business Development Manager (Digital Agency)
Concise Digital —Sydney NSW
- From $120,000 a year
- Part-time
- Remote
- Sales
- Business development
- Communication skills
- Work from home
- Employee discount
Quick Apply
Sr. Manager, Payment Acceptance Partnerships - 12 Month Fixed Term
Visa AP (Australia) Pty Ltd —Sydney NSW
- Full-time
- Sales
- Business development
- Analysis skills
8d
Senior Partnerships Manager, Australia
Block —Sydney NSW
- Remote
- Management
- Business development
- POS
- Health insurance
Quick Apply
Customer Success Manager
Commerce —Sydney NSW
- $71,645 - $121,164 a year
- Full-time
- CRM software
- Management
- Salesforce
Paid Media Specialist
Reload Media —Sydney NSW
- $85,000 - $106,400 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Communication skills
- Parental leave
Quick Apply
14d
Portfolio Growth & Digital Marketing Manager
Indie Brands —Frenchs Forest NSW
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Management
- Analysis skills
Quick Apply
2d
Account Manager
Sealed Air —Macquarie Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Support Analyst - 12 Month Contract
MYOB —Sydney NSW
- Contract
- Hybrid work
- CRM software
- Salesforce
- AI
- Parental leave
Territory Manager - NSW (173425)
Colgate-Palmolive —Sydney NSW
- Google Suite
- Management
- Sales
Customer Support Analyst - 12 Month Contract
Axsys —Sydney NSW
- Contract
- CRM software
- Salesforce
- AI
- Parental leave
Commercial Manager
Klaviyo —Sydney NSW
- $198,000 a year
- Management
- Sales
- Marketing
Quick Apply
Mid Enterprise Account Executive
Klaviyo —Sydney NSW
- $160,000 a year
- Management
- Sales
- Salesforce
Quick Apply

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CRM Manager

MindArc
Camperdown NSW

Quick Apply

Job Details

Full-time
$90,000 - $120,000 a year
14 days ago

Benefits

Employee assistance program

Qualifications

CRM software
Shopify
E-commerce
MailChimp
Communication skills
Marketing

Full Job Description

ABOUT THE ROLE

MindArc is Australia's first Shopify Platinum Partner and a leading digital agency delivering end-to-end solutions for eCommerce merchants. As we scale our Marketing Business Unit, we are seeking an exceptional CRM Manager to lead our customer relationship management practice - a senior, commercially-minded individual who will build a high-performing team and set the strategic direction for CRM as a revenue-generating capability.

This is a founding leadership role within the business unit. You will bring deep hands-on expertise across market-leading CRM platforms, a sharp understanding of eCommerce retention strategies, and the commercial drive to grow a profitable practice.

KEY RESPONSIBILITIES

CRM Strategy & Delivery

Lead the design and execution of lifecycle marketing strategies for eCommerce merchant clients across email, SMS, and automation channels
Develop segmentation, personalisation, and retention frameworks tailored to DTC and omnichannel retailers
Oversee campaign planning, execution, and performance reporting - ensuring best-in-class output and measurable ROI for clients
Serve as the escalation point for complex client challenges, platform migrations, and strategic CRM reviews

Platform Expertise & Advisory

Act as the subject matter expert for Klaviyo, Mailchimp, and Dotdigital - providing authoritative guidance to clients and internal stakeholders
Evaluate emerging CRM and marketing automation platforms to expand MindArc's service capability over time
Drive platform partnership relationships (including Klaviyo partner programme participation), leveraging co-sell and co-marketing opportunities

Team Building & Leadership

Recruit, onboard, and develop a specialist CRM team as the business unit grows
Establish team standards, workflows, and quality benchmarks for client delivery
Mentor and coach team members to develop platform expertise and client management skills

Client & Stakeholder Engagement

Manage senior client relationships, acting as a trusted adviser on CRM strategy and digital marketing performance
Collaborate with MindArc's eCommerce, digital marketing, and technology practices to deliver integrated solutions
Support new business development by contributing to proposals, pitches, and scoping engagements

SKILLS & EXPERIENCE

Essential

5+ years of hands-on CRM and lifecycle marketing experience, ideally within a digital agency or eCommerce environment
Demonstrated expertise in Klaviyo - including advanced flows, segmentation, A/B testing, and integration with Shopify
Working knowledge of Mailchimp and Dotdigital, with the ability to lead client engagements across all three platforms and talk to potential migrations to Klaviyo
Strong understanding of eCommerce merchant challenges: cart abandonment, post-purchase retention, LTV optimisation, and win-back strategies
Commercially minded with direct P&L exposure or strong commercial awareness in a client-facing environment
Proven ability to manage and grow client relationships at a senior level
Excellent written and verbal communication skills, with the ability to translate complex CRM strategies into clear client-facing narratives

Desirable

Experience with Shopify or Shopify Plus merchant ecosystems
Familiarity with additional platforms such as Attentive, Yotpo, or similar retention and loyalty tools
Prior experience hiring, leading, or mentoring a CRM or marketing automation team
Klaviyo Partner or platform certification credentials
Experience contributing to agency growth - new business, proposals, and service packaging

WHAT WE OFFER

A genuine leadership opportunity to build and own a business unit from the ground up
Backing from Australia's leading Shopify agency - with an established client base and cross-sell pipeline
Competitive salary with a performance-linked bonus structure tied to business unit results
Hybrid working arrangements based in Sydney
A collaborative, ambitious team culture that rewards initiative and expertise
Access to cutting-edge eCommerce and martech partnerships
Fortnightly half day Friday
EAP provided to all MindArc employees

If this role sounds like you, come join the MindArc team and take your career to the next level!

MindArc is committed to creating an inclusive and diverse workplace, and we strongly encourage applications from all backgrounds and identities to apply.

Please no phone calls from agencies/recruiters - this is a direct hire

Pay: $90,000.00 – $120,000.00 per year

Work Location: Hybrid remote in Camperdown NSW 2050

Quick Apply

Refine Your Search

ecommerce partnerships jobs in sydney, nsw

CRM Manager

GTM Partnerships Manager, AU, SME & Growth

Partnerships Sales Manager - Australia

PR and Community Partnerships Manager

Partnerships and Business Development Executive

Partner Manager - Retail Partnerships

CRM & Loyalty Specialist

Customer Success Manager

Business Development Manager (Digital Agency)

Sr. Manager, Payment Acceptance Partnerships - 12 Month Fixed Term

Senior Partnerships Manager, Australia

Customer Success Manager

Paid Media Specialist

Portfolio Growth & Digital Marketing Manager

Account Manager

Customer Support Analyst - 12 Month Contract

Territory Manager - NSW (173425)

Customer Support Analyst - 12 Month Contract

Commercial Manager

Mid Enterprise Account Executive

I want to receive the latest job alert for ecommerce partnerships in sydney, nsw

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