In-Demand Business intelligence manager Jobs in Sydney, Nsw

ANZ IT Service Senior Manager
Boston Consulting Group —Sydney NSW
- Full-time
- No degree
- AI
- Leadership
10d
Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Business Resilience Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Annual leave
- Work from home
Business Development Manager (Superannuation) | Hybrid
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
8d
Product Manager, Intelligence
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- APIs
- AI
- Work from home
- Parental leave
Change and Engagement Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Business Development Manager (Fintech) | Hybrid
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
Quick Apply
8d
Workplace Experience Manager
CBRE —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Insights Manager - Melbourne/Sydney
RFI Global —Sydney NSW
- Full-time
- Hybrid work
- Data analysis skills
- Research
- Presentation skills
- Annual leave
Quick Apply
Associate Product Manager - Australia
Aurora Energy Research —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Health insurance
- Annual leave
Sr. Product and Customer Insights Manager, Customer Experience and Business Trends
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business development
- No degree
Assistant Vice President - Global Relationship Manager
Genpact Australia Pty Ltd —Blenheim Road NSW
- Full-time
- English
- Master's degree
- Administrative experience
Quick Apply
Transformation Manager
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Work from home
Manager, Conferences
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Internal Communications Manager
WSP Australia —Sydney NSW
- Writing skills
- Bachelor's degree
- Employee stock purchase plan
Delivery Lead - Microsoft Business Applications (Dynamics365 CE and Power Platform)
Collaborative Intelligence Group Pty Ltd. —North Sydney NSW
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
13d
Associate Director, Built Environment and Infrastructure
Control Risks —Sydney NSW
- Full-time
- Hybrid work
- Engineering
- Research
- Master's degree
Quick Apply
1d
Business Development Manager
Haworth International —Sydney NSW
- Full-time
- Sales
- Marketing
- Office experience
Quick Apply
14d
Manager, Intelligence
CT Group —Sydney NSW
- Business development
- Communication skills
- Time management
Business Development Manager, Loqate (3993)
GBG —Sydney NSW
- Full-time
- Hybrid work
Quick Apply

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ANZ IT Service Senior Manager

Boston Consulting Group -
Sydney NSW

Apply Now

Job Details

Full-time
10 days ago

Qualifications

AI
Leadership
Analytics

Full Job Description

Locations: Sydney | Melbourne

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our mission is to provide leading IT services to BCG worldwide, continuously improving productivity and increasing the value and satisfaction of the products, services, and tools BCG IT offers—leveraging AI, automation, and modern technologies to transform how work gets done.

As the ANZ IT Service Senior Manager, you act as the functional leader for your team of local IT Managers and Core Staff members, holding responsibility for all IT Service teams within the BCG ANZ offices. You will drive an AI-first, experience-led approach to IT services, embedding automation, continuous improvement, and change management into day-to-day operations.

You report directly to the Regional IT Service Senior Director and carry overall responsibility for the IT function across the ANZ offices.

KEY RESPONSIBILITIES

Lead IT Services across six offices in Australia and New Zealand
Lead the evolution of the IT Services function from a traditional service model to an AI-first, experience-led operation by embedding experimentation, automation, and data-driven decision-making into local IT services.
Own ANZ ITS KPIs and SLAs while evolving towards experience-based and outcome-driven metrics (e.g., digital health, productivity, user journeys).
Act as a strategic technology partner to ANZ leadership, aligning IT capabilities with business priorities and future workforce needs
Serve as the primary point of contact for local business leadership across all Middle East offices as the face of Tech@BCG in the region
Plan and govern ANZ IT CapEx and vendor/carrier strategy; negotiate contracts to balance
resilience, cost, and UX.
Serve as ANZ’s single accountable owner for IT Services; partner with ANZ Senior Leadership, office/system MDPs, and global IT/Finance/HR.
Sponsor and drive RtB activities, cost management, and transparency at System level.
Identify and scale opportunities leveraging AI, automation, and emerging technologies to transform IT service delivery and user productivity.
Ensure onboarding/training consistency across ANZ while adapting to local regulatory constraints.
Lead risk management and escalations; ensure compliance with security and regulatory requirements across ANZ
Coach and develop your core staff, with a strong focus on continuous upskilling to meet the evolving demands of AI, automation, and the digital workplace.

YOU’RE GOOD AT

Technical & functional expertise: designs pragmatic standards, transfers know-how across countries.
Demonstrated success driving automation adoption and self-service at scale, not just piloting it
Problem solving & insight: structures ambiguous issues; frames trade-offs for senior decisions.
Effectiveness & value creation: drives measurable outcomes; anticipates risks; meets deadlines.
Communication, presence & influence: concise executive communication; adapts style; drives decisions.
Teaming & collaboration: builds strong cross-functional partnerships; resolves conflict
constructively.
People development & leadership: sets direction, coaches, manages performance, builds bench strength.
Role model: integrity, confidentiality, inclusion; growth mindset.
Strong vendor governance instincts: you set clear expectations, track them rigorously, and act when they are missed
Acting as a technical expert by consistently evaluating existing systems and recommending technology for replacements and/or upgrades
Displaying a high level of emotional intelligence, steadfast composure, tact, patience, and the ability to handle stressful situations

What You'll Bring

8–12+ years in multi-country IT service delivery within a global matrix in professional service environment or equivalent.
Proven experience running multi-site or regional service delivery across geographically dispersed teams
Strong grounding in ITIL service management disciplines (Incident, Problem, Change, Major Incident), with experience leading SLA / XLA-driven operations
Background in service transformation or operating model redesign : you have changed how a function works, not just run it
Exposure to AI, automation, or digital workplace transformation initiatives (preferred).
Proven leadership of remote, cross-cultural teams.
Demonstrated OPEX/CAPEX ownership and vendor/carrier strategy leadership.
Track record partnering with senior leadership, Finance, HR, and MDPs.
Demonstrated ability to drive innovation and experimentation in IT environments, beyond traditional service delivery.
Experience leveraging data and analytics to improve service quality and user experience

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Apply Now

Refine Your Search

business intelligence manager jobs in sydney, nsw

ANZ IT Service Senior Manager

Customer Experience (CX) Strategist Position

Business Resilience Manager

Business Development Manager (Superannuation) | Hybrid

Product Manager, Intelligence

Change and Engagement Manager

Business Development Manager (Fintech) | Hybrid

Workplace Experience Manager

Insights Manager - Melbourne/Sydney

Associate Product Manager - Australia

Sr. Product and Customer Insights Manager, Customer Experience and Business Trends

Assistant Vice President - Global Relationship Manager

Transformation Manager

Manager, Conferences

Senior Internal Communications Manager

Delivery Lead - Microsoft Business Applications (Dynamics365 CE and Power Platform)

Associate Director, Built Environment and Infrastructure

Business Development Manager

Manager, Intelligence

Business Development Manager, Loqate (3993)

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