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Healthcare Manager

QBE -
Sydney NSW

Apply Now

Job Details

Full-time
2 days ago

Full Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Role Highlights

Location: Flexible on QBE office location in Australia

Type: Full time, permanent

Hybrid role, Happy to talk flexible working

The opportunity

This is a key leadership role within QBE’s People Risk Claims business, where you’ll lead a team of Injury Management Specialists and shape how healthcare services are delivered across our Claims portfolio in Workers Compensation (WC) ACT, NT & TAS as well as Compulsory Third Party (CTP) SA and QLD.

You’ll play a critical role in improving outcomes for injured people—driving effective treatment, rehabilitation and return to work strategies, while balancing customer experience, risk and financial performance.

If you’re passionate about leading high-performing teams and influencing better recovery outcomes at scale, this is a genuine opportunity to make a meaningful impact.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

You’ll lead, influence and deliver across healthcare strategy and performance, including:

Leading and developing a team of Injury Management Specialists to deliver strong customer and business outcomes

Driving the implementation of injury management strategies to improve return to work and recovery outcomes

Providing expert technical guidance and coaching to uplift capability across the team

Managing complex and high-value claims, providing direction and oversight on strategy and resolution

Overseeing rehabilitation and treatment provider performance, ensuring quality, value and effectiveness

Identifying trends and insights to inform continuous improvement and claims performance outcomes

Managing cost drivers across treatment, rehabilitation and medico-legal services

Building strong relationships with internal stakeholders, suppliers and industry partners

Representing QBE in external forums and contributing to broader healthcare and claims strategy

Ensuring compliance with legislative and policy requirements across all activities

About you

Experience in personal injury / People Risk Claims or strong exposure to the healthcare / rehabilitation ecosystem

Proven people leadership capability

Demonstrated success delivering initiatives that improve customer outcomes and operational performance

Strong stakeholder engagement and influencing skills across internal teams and external partners

Commercial and analytical mindset, able to balance cost, quality, risk and customer outcomes

Background in allied health, injury management or healthcare services

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Analytical Thinking, Claims Analysis, Claims Settlement, Cost Management, Critical Thinking, Customer Service, Disability Claims, Financial Management, Individual Resilience, Injury Management, Intentional collaboration, Managing performance, Personal Injury Claims, Risk Management, Team Management

Application Close Date: 18/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

Refine Your Search

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