In-Demand Head of crm Jobs in Surry Hills, Nsw

Head of Buying Operations
Carma —Surry Hills NSW
- $180,000 - $220,000 a year
- Full-time
- In-person
Quick Apply
Head of Growth
Bailey Nelson —Elizabeth Bay NSW
- Full-time
- CRM software
- In-person
Quick Apply
5d
Head of Creative Studio
King Living —Turrella NSW
- Full-time
- AI
- Leadership
Quick Apply
9d
Head of Growth & Lifecycle
Prezzee —Sydney NSW
- CRM software
- Analysis skills
- AI
- Work from home
- Parental leave
Quick Apply
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Head of Product
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Head of Philanthropy and Donor Engagement
Opportunity International Australia —Sydney NSW
- Part-time
- Business development
- Leadership
- Communication skills
CRM Coordinator
Aje. —Surry Hills NSW
- Full-time
- CRM software
- Communication skills
Quick Apply
11d
Head of Sales
Carma —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Analysis skills
Quick Apply
Sales Lead / Sales Manager (Path to Head of Sales - Australia)
Sleek —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
Client Services Coordinator, Integro
Wiley —Sydney NSW
- Full-time
- CRM software
- Customer service
- Microsoft Office
Head of Account Management
Airwallex —Sydney NSW
- Full-time
- CRM software
- Sales
- Salesforce
Head of Sales - Australia
Sleek —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
Head of Loyalty - Retail
Endeavour Group —Barangaroo NSW
- Full-time
- Analysis skills
- Leadership
- Communication skills
4d
Head of Enterprise Customer Success
Heidi —Sydney NSW
- Full-time
- Remote
- Salesforce
- Communication skills
- Work from home
- Parental leave
7d
Head of Growth Marketing
TMGM —Sydney NSW
- Full-time
- Marketing
- Bachelor's degree
- Financial services
Quick Apply
Membership Administration Officer
Australian Council of Trade Unions (ACTU) —Sydney NSW
- $84,603 - $89,340 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
14d
Head of Sales
LexisNexis —Sydney NSW
- Full-time
- Sales
- AI
- Leadership
3d
Head of Sales
RELX —Sydney NSW
- Full-time
- Sales
- AI
- Leadership
3d
Salesforce CRM Tech Lead
Torrens University Australia —Surry Hills NSW
- Full-time
- CRM software
- Customer service
- Salesforce

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Head of Buying Operations

Carma
Surry Hills NSW

Quick Apply

Job Details

Permanent | Full-time
$180,000 - $220,000 a year

Qualifications

Automotive sales
Driver Licence

Full Job Description

Description

At Carma, we're more than just a car company—we're on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we're transforming the car buying and selling experience into something seamless, transparent and genuinely enjoyable. With our diverse and collaborative team managing everything from engineering to marketing, buying to reconditioning in-house, we're powered by great people—and we'd love for you to come along for the ride.

We're looking for a Head of Buying Operations to lead one of the most critical functions in our business. This is an opportunity to take an operation that's built strong foundations and scale it to the next level. You'll lead our Buying Operations teams, optimise the customer journey from first enquiry through to vehicle purchase, and build the systems, processes and culture that will support Carma's continued growth.

If you're an operational leader who loves solving complex problems, building high-performing teams and getting stuck into the detail while keeping an eye on the bigger picture, we'd love to hear from you.

What you'll be doing:

Lead and develop our Buying Operations teams across Customer Buying, Buying Customer Experience (BCX) and Inspections, creating a high-performing, customer-first culture.
Coach and support Team Leads and Managers through regular performance conversations, development plans and strong operational rhythms.
Translate ambitious buying targets into achievable team goals, ensuring performance stays on track across every stage of the buying funnel.
Monitor daily and weekly operational performance, identifying bottlenecks and implementing improvements before they impact results.
Own and optimise the end-to-end Sell to Carma customer journey, improving conversion rates, customer satisfaction and operational efficiency.
Dive deep into frontline processes to understand how work gets done, then identify opportunities to simplify, automate and scale.
Partner with People on workforce planning, hiring and organisational design to ensure the team stays ahead of business growth.
Support the launch of new Sell to Carma sites through effective capacity planning, resourcing and operational readiness.
Build strong relationships across Buying, Strategy & Business Operations, Compliance, Valuations and Onboarding to deliver business-wide improvements.
Stay connected to frontline operations by attending inspections, visiting sites and spending time with the team to maintain quality and identify improvement opportunities.
Use data and reporting to identify trends, solve operational challenges and make informed commercial decisions.
Please note this position is based in our Alexandria Head Office and will require regular travel across our Sydney inspection sites.

Okay, let's talk about you:

You have significant experience leading large customer-facing operations in fast-paced, high-growth environments.
You've successfully built and scaled operational teams, ideally across contact centres, field operations or multi-site businesses.
You're an experienced people leader who knows how to develop leaders, build strong cultures and confidently manage performance.
You enjoy balancing strategic thinking with hands-on execution and aren't afraid to jump into the detail to understand how things really work.
You're highly commercial and comfortable working towards ambitious operational and customer targets.
You're naturally curious and always looking for ways to improve processes, customer experience and team performance.
You build strong relationships and influence stakeholders across multiple teams and levels of the business.
You're highly data-driven and use insights to make decisions, prioritise work and drive continuous improvement.
You're confident using CRM platforms, reporting tools and operational systems.
You have a growth mindset, thrive in ambiguity and enjoy building structure as businesses scale.
A valid driver's licence is essential.

What's in it for you?

Join a high-growth business where you'll play a key role in shaping one of Carma's most important operational functions.
Work with an ambitious, collaborative team that's passionate about changing the way Australians buy and sell cars.
Make a genuine impact with the autonomy to improve processes, build teams and influence business outcomes.
We love social events—from parties and go-karting to bake sales, there's something for everyone.
Enjoy discounts on Carma cars, parts and NRMA cover.

About Carma

Who we are

Carma was founded in 2021 with a bold vision to reinvent Australia’s pre-owned car experience for the better. The idea attracted multi-million dollar backing from investors, and Carma has grown exponentially ever since. We’ve sold thousands of cars and delighted countless customers, who love our innovative approach! In a short time, we’ve come a long way, named as one of the AFR’s Most Innovative companies, recognised in a number of prestigious awards – and the journey has only just begun.

Quick Apply

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head of crm jobs in surry hills, nsw

Head of Buying Operations

Head of Growth

Head of Creative Studio

Head of Growth & Lifecycle

Head of GTM Operations

Head of Product

Head of Philanthropy and Donor Engagement

CRM Coordinator

Head of Sales

Sales Lead / Sales Manager (Path to Head of Sales - Australia)

Client Services Coordinator, Integro

Head of Account Management

Head of Sales - Australia

Head of Loyalty - Retail

Head of Enterprise Customer Success

Head of Growth Marketing

Membership Administration Officer

Head of Sales

Head of Sales

Salesforce CRM Tech Lead

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