In-Demand Sport development manager Jobs in South Yarra Vic

Customer Experience Training Facilitator - Accent Group
Accent Group —Cremorne VIC
- Full-time
- Organisational skills
- Communication skills
Quick Apply
7d
Manager on Duty
Electric Indoor Go-Karting —Docklands VIC
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
Research Services Manager
Melbourne Cricket Club —Richmond VIC
- Weekend availability
- Research
- Recruiting
- Leadership
Operations Coordinator, Melbourne, Australia
APAC - Australia —South Melbourne VIC
- Weekend availability
- CPR Certification
- Microsoft Office
- Computer skills
Quick Apply
14d
Associate Director Sport Operations and Services
University of Melbourne —Parkville VIC
- Full-time
- Analysis skills
- Leadership
- Health insurance
- Parental leave
4d
Recruitment Partner - Retail
Accent Group —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick Apply
7d
Chadstone - Platypus Third in Charge (3IC)
Platypus —Chadstone VIC
- Full-time
- Merchandising
- Health insurance
- Gym membership
Quick Apply
Project Manager
NEP Australia —Southbank VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick Apply
Brand Communications Manager - Arc'teryx
Amer Sports —Moorabbin Airport VIC
- Full-time
- Marketing
- Budgeting
- Leadership
- Employee assistance program
Quick Apply
eCommerce Delivery Manager
Accent Group —Cremorne VIC
- $110,000 - $150,000 a year
- Full-time
- Management
- Communication skills
- Time management
- Employee discount
Quick Apply
In-Store Visual Merchandiser - rebel Doncaster
Rebel —Doncaster VIC
- Weekend availability
- Merchandising
- Leadership
- Communication skills
- Parental leave
Quick Apply
Retail Support Manager - Platypus & Hype DC AU/NZ
Platypus —Cremorne VIC
- Full-time
- Merchandising
- Communication skills
- Employee assistance program
Quick Apply
Duty Manager (Aquatic)
Belgravia Health & Leisure Group Pty Ltd —Oak Park VIC
- Weekend availability
- CPR Certification
- Customer service
- Leadership
Duty Manager - Boroondara Sports Complex
YMCA Recreation —City of Boroondara VIC
- $40 - $45 an hour
- First Aid Certification
- Health insurance
11d
Area Manager
The Sporting Globe —Southbank VIC
- Business development
8d
Senior Communications Manager
DiDi Global —Melbourne VIC
- Administrative experience
- Agile
- Communication skills
Development Coordinator
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
6d
Cluster Visual Merchandise Manager VIC - Melbourne CBD
JD Sports Australia & New Zealand —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
2d
Sports & Community Marketing Manager
Amer Sports —Moorabbin VIC
- Full-time
- Hybrid work
- Marketing
- Employee assistance program
Quick Apply
Regional Facilities Manager - Victoria
Viva Leisure Group —Melbourne VIC
- Full-time
- Management
- Maintenance
- Microsoft Office
- Parental leave
- Gym membership

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Customer Experience Training Facilitator - Accent Group

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

Organisational skills
Communication skills

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

THE ROLE
We’re looking for a Customer Experience (CX) Training Facilitator to join our Customer Experience team on a 6-month fixed term contract.
Reporting to the CX Communications & Knowledge Manager, you’ll own the delivery of structured onboarding and recurring training across our onshore and offshore CX teams, while also maintaining our CX knowledge base, developing learning resources and supporting key capability and ways-of-working projects.
WHAT YOU’LL BE DOING

Deliver end-to-end onboarding for new CX team members, including induction, systems and process training, competency assessments and progress feedback.
Plan, prepare and facilitate weekly training for onshore and offshore CX teams, adapting content and priorities to business and performance needs.
Own the ongoing maintenance and continuous improvement of the CX knowledge base, The HUB, ensuring content is accurate, current and easy to use.
Develop and refresh training materials, guides and reference resources to support onboarding, BAU learning and business change.
Provide day-to-day support to CX agents across systems, policies, processes and learning needs.
Partner with CX leadership to identify capability gaps and prioritise training opportunities using performance and team data.
Contribute to key CX capability and ways-of-working projects, including process mapping, stakeholder engagement, resource development, training delivery and post-implementation reviews.
Support channel-specific initiatives and change programs, including Socials Ways of Working.
Monitor the effectiveness of training and knowledge resources, identifying opportunities to improve capability, consistency and operational readiness.

WHAT YOU’LL BRING

Strong written and verbal communication skills, with excellent attention to detail.
Confidence facilitating training and adapting your communication style to different audiences and learning needs.
Strong organisational skills, with the ability to balance onboarding, BAU training and project priorities.
A collaborative and approachable style, with the ability to build strong relationships across teams.
A proactive mindset, with a genuine interest in improving processes, knowledge and learning experiences.
Previous experience in customer experience, training, learning, retail or a similar environment is preferred.
Experience working with knowledge bases, training content or process documentation will be highly regarded.

WHY JOIN US?
You’ll have the opportunity to make a tangible impact on how our CX teams learn, work and deliver for our customers. This is a great opportunity for someone who loves working with people, enjoys bringing learning to life and is passionate about making complex processes simple.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

sport development manager jobs in south yarra vic

Customer Experience Training Facilitator - Accent Group

Manager on Duty

Research Services Manager

Operations Coordinator, Melbourne, Australia

Associate Director Sport Operations and Services

Recruitment Partner - Retail

Chadstone - Platypus Third in Charge (3IC)

Project Manager

Brand Communications Manager - Arc'teryx

eCommerce Delivery Manager

In-Store Visual Merchandiser - rebel Doncaster

Retail Support Manager - Platypus & Hype DC AU/NZ

Duty Manager (Aquatic)

Duty Manager - Boroondara Sports Complex

Area Manager

Senior Communications Manager

Development Coordinator

Cluster Visual Merchandise Manager VIC - Melbourne CBD

Sports & Community Marketing Manager

Regional Facilities Manager - Victoria

I want to receive the latest job alert for sport development manager in south yarra vic

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