Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)
Our epic growth continues, and our Digital Delivery Team is growing, we're on the hunt for an eCommerce Delivery Manager to join us full time based at our State of the art office in Cremorne, VIC.
This is a rare and exciting opportunity, perfect for an accomplished and organised team player with a background in eCommerce delivery, testing, and development pipeline planning.
About the role
Reporting to the Head of Digital Delivery, the eCommerce Delivery Manager is integral in facilitating website releases and deliveries between the eCommerce team and the development agency engaged for the Accent Group.
This role is the central point of managing BAU project delivery, contributing to scoping and solution analysis, and prioritising requirements across approximately 14 trading eCommerce sites. The role will work closely with eCommerce Project Manager, IT teams, eCommerce Trade Managers and Agency Partner to ensure that new functionality & BAU improvements are delivered in priority order.
The responsibilities will include
- Manage delivery across multiple streams and brands (Including new initiatives and BAU improvements)
- Collaborate with the IT, eCommercevProject, and eCommerce Teams to plan and execute development releases across our eCommerce platform
- Contribute to scoping and solution analysis, and translate business requirements into briefs for external agency
- Manage the delivery of the solution to meet internal clients' business requirements
- Manage any follow-up requirements and escalations until resolution
- Plan and assist in managing and completing user acceptance testing
- Leverage learnings, experience, and enhancements across the group to ensure all brands are continuously improving
- Support internal clients in understanding each stage of the delivery and the priority of requirements to assist clients in achieving their objectives
- Participate and assist in internal client upskilling and training activities
- Manage monthly delivery budgets across streams
- Build strong relationships with key internal and external stakeholders
- Provide clear and concise communication to all internal parties to reduce overall effort
- Identify and escalate risks to your manager
- Respond to internal clients and external vendors in a friendly and timely manner
To be successful you will ideally have
- Demonstrated 3+ years' proven experience in website delivery
- 3+ years' experience in managing development releases in a retail business
- Technical understanding of website integration architecture and associated backend operational processes
- Sound understanding of eCommerce and ERP integrations, and application/plugin solutions
- Exceptional communication and meeting management skills across all business facets and with partners/vendors
- Experience with collaborative task management platform technologies (JIRA, Confluence, Smartsheet, etc.)
- Experience in a similar busy role within an agency (preferable)
- Strong problem-solving skills, a sense of urgency, and the ability to balance competing priorities
- Process driven, and an absolute ability to work well in a team as well as individually
- Excellent time management skills
- Excellent written and verbal communication skills
Why Join Us?
At Accent Group, we believe in pushing boundaries, fostering innovation, and delivering exceptional results. If you're ready to be part of a forward-thinking team that shapes the retail landscape, we want to hear from you. In return we offer, the opportunity to work with leading global brands, generous employee discounts and development opportunities as we continue to grow.
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.
