In-Demand Service desk analyst Jobs in South Melbourne, Vic

Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
6d
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
Helpdesk Support Analyst
Suzuki Samanabad Auto Corporate —Melbourne VIC
- Up to $84,000 a year
- Computer Science
- Customer service
- Analysis skills
- Travel reimbursement
- Annual leave
Quick Apply
Service Desk Analyst
U.S. Embassy & Consulates in Australia —Melbourne VIC
- $88,265 a year
- Full-time
- Hybrid work
- Computer Science
- Writing skills
- Education
- Travel reimbursement
7d
Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- POS
Quick Apply
6d
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
IT Service Desk Analyst
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Quick Apply
18h
Support Analyst
Mirvac —Southbank VIC
- Contract
- Microsoft Outlook
- Management
- Agile
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
13d
IT Service Desk Analyst - Level 2
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Microsoft Outlook
- Management
- POS
10d
Service Desk Team Lead
Accent Group —Cremorne VIC
- Full-time
- POS
- Leadership
Quick Apply
6d
IT Support Analyst
Maddocks —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
11d
Oracle Support Analyst
Department of Government Services —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Communication skills
- Analytics
7d
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Head of GTM Operations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
4d
Client Financial Management Specialist
Accenture —Melbourne VIC
- Full-time

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Service Desk Analyst
AC3 —Melbourne VIC
Lifestyle perks including novated leasing, health discounts, and wellness programs. 3+ years in a service desk or technical support role, ideally in a multi-…
$70,000 a year
Quick Apply
6d
Service Desk Analyst
Fujitsu —Melbourne VIC
Advanced telephone skills including the use of empathy with customer's situation and ability to communicate technical concepts to non-technical customers.

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service desk analyst jobs near south melbourne, vic

Service Desk Analyst

AC3 -
Melbourne VIC

Quick Apply

Job Details

Full-time
$70,000 a year
6 days ago

Qualifications

ITIL Certification
Azure
IT service management
Technical support
Microsoft Office
ITIL
ServiceNow

Full Job Description

6 month initial Fixed Term Contract
Likely extension/conversion to permanent
$70K + Super (pro-rata)

About AC3

At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we provide full-stack solutions to consult, build, run and optimise IT environments.

Proudly Australian-owned with offices in Sydney, Melbourne and Auckland, AC3 ranks #4 on Australia's Best Places to Work list. We're a tight-knit crew of smart people, using brilliant tech to deliver exceptional outcomes. We value trust, ownership, bold ideas and a good laugh along the way.

About the Role

This is more than your typical Level 2 Service Desk gig.

We're offering ambitious tech professionals the chance to join our award-winning Service Desk team and step into a career fast lane. You'll master core support disciplines across Microsoft, AD, and Windows environments while developing the knowledge and exposure that primes you to transfer into Cyber Security SOC or CloudOps. AC3 is littered with previous such success stories, and we'd love you to help you realise your potential.

This isn't lip service. It's a structured pathway backed by AC3's dedicated L&D program, mentorships, cross-team collaboration, and a proven internal mobility track record.

What You'll Be Doing

Triage, resolve and escalate technical issues via phone, email and self-service channels
Maintain high standards of ticket quality, resolution rates and customer communication
Monitor task queues, prioritise effectively and maintain visibility on critical incidents
Update knowledge base articles and contribute to peer upskilling
Participate in induction of new team members and cross-functional projects
Gain early exposure to security and cloud infrastructure tooling as part of your development plan

What You'll Bring

3+ years in a service desk or technical support role, ideally in a multi-client/MSP setting
Strong Windows 10/11, Active Directory, Office 365 and ITSM experience
A natural communicator with a proactive, can-do approach and appetite to learn
Experience in ServiceNow or other ITIL aligned ticketing systems
Bonus: certifications like ITIL, Microsoft, or foundational Cyber/Cloud certs (CompTIA Sec+, Azure Fundamentals etc.)

Why AC3?

$70,000 + Super + Bonus
On-Call paid extra
6 month Fixed Term Contract + possible extension or permanent conversion
Sydney CBD office with hybrid flexibility
Supported pathway to Cyber Security, CloudOps or other avenues within AC3
#4 Best Place to Work in Australia
Funded certifications + structured L&D support
Lifestyle perks including novated leasing, health discounts, and wellness programs
Real work that makes a real impact on clients and your career

What's Next? If you're a tech pro ready to evolve from support to specialist—whether in SOC, SecOps, or Cloud—this is your jump point.

Apply now and let's make your next move your best one.

Quick Apply

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service desk analyst jobs in south melbourne, vic

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Helpdesk Support Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk & Desktop Analyst

IT Service Desk Analyst

Support Analyst

Information Technology Service Desk analyst (Australia)

IT Service Desk Analyst - Level 2

Service Desk Team Lead

IT Support Analyst

Oracle Support Analyst

System Analyst Lead - Employment Information Kit

Senior IT support analyst

Head of GTM Operations

Client Financial Management Specialist

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