In-Demand Hotel general Jobs in South Australia

Phone Agent
InterContinental —Greater Adelaide SA
- $27.97 an hour
- Weekend availability
- Communication skills
- Parental leave
6d
Barista
Marriott International, Inc —Adelaide SA
- Full-time
- Resort
- Annual leave
- Employee assistance program
Food and Beverage Supervisor - Conference & Events
EVT Group —Adelaide SA
- Part-time
- Food service
- On-the-job training
- Employee discount
Functions & Events Manager
Kent Town Hotel —Kent Town SA
- $80,000 - $85,000 a year
- Weekend availability
- Hospitality
- Organisational skills
Quick Apply
8d
Assistant Financial Controller
Accor Apartments & Realty —Greater Adelaide SA
- $85,000 - $90,000 a year
- Full-time
- Hospitality
- Communication skills
Hotel Services Assistant - Casual Pool
SA Health —Murray Mallee SA
- $14.27 - $32.28 an hour
- Customer service
- Cooking
- Cleaning
Sous Chef (Cook) - Duxton Port Broughton Joint Venture
Duxton Port Broughton Joint Venture —Port Broughton SA
- $79,500 - $82,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
Burra Hotel Services Assistant - Permanent
SA Health —Yorke Peninsula SA
- $1,204.70 - $1,226.60 a week
- Part-time
- Organisational skills
- On-the-job training
6d
Assistant Night Manager - Part Time
Marriott International, Inc —Adelaide SA
- Part-time
- Hotel experience
- Resort
- Annual leave
- Employee assistance program
10d
Hotel Cleaner
Taylor's Premium Carpet & Cleaning Services —Para Hills West SA
- $30 - $35 an hour
- In-person
Quick Apply
14h
Hotel Services Assistant - Casual
SA Health —Murray Mallee SA
- $31.70 - $32.26 an hour
- Cooking
Burra Hotel Services Assistant - Casual Pool
SA Health —Yorke Peninsula SA
- $31.70 - $32.28 an hour
- Cooking
- Cleaning
- Communication skills
Services Assistant - Housekeeping Casual Pool
SA Health —Murray Mallee SA
- $14.27 - $32.28 an hour
- Customer service
- Cooking
- Cleaning
Food and Beverage Operations Manager
Stamford Hotels & Resorts —Greater Adelaide SA
- Full-time
- Hospitality
- Management
- Organisational skills
2d
Maintenance Manager
Crystalbrook Sam —Adelaide SA
- Hospitality
- Maintenance
- Hotel experience
Services Assistant Catering - Casual Pool
SA Health —Murray Mallee SA
- $14.81 - $34.80 an hour
- Microsoft Word
- Microsoft Excel
- Cooking
General Manager
Accor Apartments & Realty —Adelaide SA
- Full-time
- Hospitality
- Hotel experience
1d
Director of Marketing
Crystalbrook Sam —Adelaide SA
- Hospitality
- Marketing
Housekeeping Manager - Little National Adelaide
LUXXE Outsourced Hotel Services —Adelaide SA
- Full-time
- Maintenance
- Leadership
- Time management
2d
Finance Manager
Crystalbrook Sam —Adelaide SA
- Hospitality
- Leadership

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Phone Agent

InterContinental -
Greater Adelaide SA

Apply Now

Job Details

$27.97 an hour
6 days ago

Benefits

Birthday leave
Parental leave

Qualifications

Communication skills

Full Job Description

We know that first impressions count. To make every guest interaction exceptional from the very first ring, we’re looking for a Phone Agent who can deliver warm, attentive and efficient support over the phone. You’ll be the trusted voice for guests before, during and after their stay — and the central point of communication for our internal teams.

Your day-to-day:

Being the friendly, confident first point of contact for all internal and external calls, ensuring every enquiry is handled promptly, professionally and with genuine care.

Responding to internal guest calls for In-Room Dining orders, wake-up calls, late check-outs, amenities requests and general hotel information.

Managing external calls - assisting with reservations enquiries, pre-arrival questions, post-stay follow-up and key hotel information.

Acknowledging and prioritizing IHG Rewards Club members InterContinental Ambassadors and returning guests over the phone or in person.

Logging, dispatching and following up on guest requests by coordinating with Housekeeping, Engineering, Concierge, Front Office and Food & Beverage teams.

Identifying opportunities to upsell rooms, amenities or services while ensuring every guest feels valued and understood.

Remaining calm, organised and attentive while managing high call volumes and multiple tasks at once.

Reflecting the InterContinental brand through a polished phone manner, professional communication and thoughtful problem-solving.

Qualifications:

Exceptional verbal communication skills, with the confidence and warmth to build rapport over the phone.

Strong listening and problem-solving skills, turning guest enquiries into smooth, positive experiences.

Comfort working in a high-volume, fast-paced call environment, with the ability to multitask and remain composed.

Attention to Detail - Accuracy when entering information and following procedures.

Tech-savvy with confidence using call-handling systems, Opera/PMS platforms and general computer applications.

Flexibility to work a variety of shifts between 7am and 11pm — weekends, evenings and public holidays included.

Full Australian working rights.

What you can expect from us:

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

HIGA Award Level 3 - Base Rate $27.97per hour + Shift / Weekend Penalties
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Proactive health days and flexible work options.
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG.
Access to our discount retail platform that makes your pay go even further.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

hotel general jobs in south australia

Phone Agent

Barista

Food and Beverage Supervisor - Conference & Events

Functions & Events Manager

Assistant Financial Controller

Hotel Services Assistant - Casual Pool

Sous Chef (Cook) - Duxton Port Broughton Joint Venture

Burra Hotel Services Assistant - Permanent

Assistant Night Manager - Part Time

Hotel Cleaner

Hotel Services Assistant - Casual

Burra Hotel Services Assistant - Casual Pool

Services Assistant - Housekeeping Casual Pool

Food and Beverage Operations Manager

Maintenance Manager

Services Assistant Catering - Casual Pool

General Manager

Director of Marketing

Housekeeping Manager - Little National Adelaide

Finance Manager

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