Position Swim Manager (Full-time, fixed term role)
In a nutshell
This gig is all about the overall success of swimsters and the delivery of exceptional swim classes to children and adults. With end-to-end responsibilities, you’ll provide a safe environment, maximise revenue opportunities, keep an eye on the costs and guarantee a fun and easy way to learn how to swim.
A day in the life
- Provide heartfelt service and exceptional swimsters management in line with our customer experience strategy and brand standards (all running like clockwork).
- Manage the delivery of the swim experience creating an environment where swimsters are so engaged and entertained, they don’t even realise they’re learning to swim.
- Oversee the wide range of swimming age and skill levels to ensure all suitably assessed.
- Ensure all interactions are warm, queries are answered and feedback handled effectively.
- Maximise timetabling efficiencies, maintain ratios and oversee day-to-day bookings.
- Ensure all areas of swimsters are safe and clean and reflects the highest standard.
- Always advocate water safety, swim survival skills and maintain awareness of child protection law.
- Ensure an overall safe environment for students, carers and all of the team.
- Recruit, coach, develop and motivate the swimsters team to achieve agreed targets.
- Work to achieve membership and revenue and to operate within agreed expense budgets, with accountability for the overall financial performance of swimsters.
- Liaise with the HOD (‘Head of Dept’) team to assess, monitor and improve swimsters strategies and support the team where possible.
To land this gig… and your ongoing mindset
- You have your AUSTSWIM certificate, 2+ years leadership experience in a swim school, your first aid, flexibility to work a non-traditional schedule and your Working with Children Check. You may also have your Infant and Preschool Aquatics qual, Access and Inclusion qual or Teacher of Adults qual. A+ for you.
- You have aligned experience. You love to create educational (yet entertaining) swim lessons, building trust and safety. You’re well versed across various ages and skill levels.
- You are people-focused. You enjoy teaching children to swim. You’re warm, honest and genuine. Delivering and teaching others how to deliver supreme swim experiences makes you feel warm and fuzzy inside.
- You are self-assured. You listen intently. You speak eloquently. You can connect with anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you.
- You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints.
- You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You’re motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it.
What we offer you
- One of the world’s most recognised and exciting brands
- A culture that’s all about inspiring people to live an active life
- Performance incentive and a place on the management team
- A free membership for you (and your buddy) to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- Uniforms designed in partnership with lululemon athletica
- Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.
Sound like your perfect fit? Apply now
