In-Demand senior claims specialist Jobs in queensland

Frontline Claims Manager Home
Auto & General Holdings —North Lakes QLD
- Leadership
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Workplace Relations Specialist
Kinetic —Molendinar QLD
- Full-time
- Communication skills
5d
Senior Liability Adjuster
Crawford & Company Australia Pty Ltd —Queensland
- Full-time
Quick Apply
Service Specialist
Aon Corporation —Brisbane QLD
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
12d
Strata External Claims Adjuster
Crawford & Company Australia Pty Ltd —Queensland
- Full-time
- Customer service
- Construction
- Communication skills
Quick Apply
R&D Tax Consultant
Delve Innovation —Brisbane QLD
- $80,000 - $95,000 a year
- Full-time
- Analysis skills
- Education
- In-person
Quick Apply
9d
Wanted: Even more experienced commercial litigators
Shine Lawyers —Brisbane QLD
- Full-time
- Communication skills
- Profit sharing
Senior Associate - Workplace
MinterEllison —Brisbane QLD
- Contract
- Research
- AI
Insurance Associate / Senior Associate (Government & Institutional)
Barry Nilsson —Brisbane QLD
- Office
- Parental leave
Senior Associate, Commercial Insurance
Sparke Helmore Lawyers —Brisbane QLD
- Full-time
- Communication skills
- Negotiation
Technical Claims Manager (Corporate & Commercial Complex Large Loss Property Claims)
QBE —Brisbane QLD
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Parental leave
Project Manager - Brisbane
Endfire Engineering Pty Ltd —Brisbane QLD
- Full-time
- Organisational skills
- Communication skills
Quick Apply
12d
Employee Relations Business Partner
Bolton Clarke —Brisbane QLD
- Full-time
- No degree
- Human resources
- Communication skills
- Health insurance
- Employee assistance program
Senior Medical Receptionist
Harmony Allergy and Immunology Clinic —Sunnybank QLD
- $26.64 - $39.05 an hour
- Management
- Paediatrics
- In-person
Quick Apply
11d
Senior Manager, Customer Care
Cover-More —Brisbane QLD
- Full-time
- Sales
- Customer service
- Analysis skills
- Parental leave
Quick Apply
Insurance Senior Associate / Special Counsel (Public Liability)
Barry Nilsson —Brisbane QLD
- Office
- Parental leave
Senior Associate - Medico Legal Advisory Service (open to location)
Avant —Brisbane QLD
- Part-time
- Hybrid work
- Time management
8d
Senior Associate, Construction Quantum
Secretariat —Brisbane QLD
- Microsoft Word
- Microsoft Excel
- Management
12d
Project Manager
Freyssinet —Eagle Farm QLD
- Contract
- Management
- Education
- Bachelor's degree
Senior Programmer/Planner
RCP Australia —Brisbane QLD
- Full-time
- Engineering
- Analysis skills
- Construction

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Frontline Claims Manager Home

Auto & General Holdings -
North Lakes QLD

Quick Apply

Job Details

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Leadership
Communication skills

Full Job Description

The role
As a frontline Claims Operations Manager – specialising in Complex Claims, you will play a pivotal leadership role across both operational and strategic claims environments. You’ll oversee frontline claims performance while also managing a portfolio of complex, high-value claims, driving cost efficiency, customer excellence, and risk management at scale.

This is a unique opportunity to influence both day-to-day operations and long-term strategy within a growing, dynamic business.

What you’ll be responsible for
Leadership & Strategy

Lead and develop high-performing frontline and complex claims teams across multiple locations.
Drive a strong “One Team” culture with a focus on engagement, accountability, and performance.
Design and deliver workforce, recruitment, and capability plans.

Claims Performance & Cost Management

Oversee claims cost pools (including complex, high-severity claims) to ensure optimal financial outcomes.
Implement robust, scalable control systems that deliver predictable and measurable results.
Drive continuous improvement across claims processes, systems, and reporting.

Complex Claims Oversight

Manage end-to-end handling of high-value, complex claims.
Coordinate external specialists (engineers, legal, building consultants).
Ensure fair, timely, and high-quality outcomes for customers in sensitive or high-stakes scenarios.

Risk & Stakeholder Management

Identify, interpret, and communicate emerging risks using claims data and insights.
Support escalated complaints, including cases referred to AFCA.
Engage confidently with senior stakeholders on complex and high-impact matters.

Operating Model & Transformation

Maintain and enhance the Home Claims operating model.
Drive agility, scalability, and readiness for regulatory and market changes.
Contribute to the ongoing evolution of a best-in-class claims function.

What experience you’ll bring

5+ years of leadership experience in insurance or claims management.
Strong expertise across both frontline claims operations and complex/high-value claims.
Proven ability to lead teams, deliver KPIs, and manage large-scale performance outcomes.
Deep understanding of insurance legislation, claims processes, and industry best practice.
Exceptional communication, analytical, and stakeholder management skills.
Commercial acumen with the ability to make sound decisions under pressure.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

senior claims specialist jobs in queensland

Frontline Claims Manager Home

Workplace Relations Specialist

Senior Liability Adjuster

Service Specialist

Strata External Claims Adjuster

R&D Tax Consultant

Wanted: Even more experienced commercial litigators

Senior Associate - Workplace

Insurance Associate / Senior Associate (Government & Institutional)

Senior Associate, Commercial Insurance

Technical Claims Manager (Corporate & Commercial Complex Large Loss Property Claims)

Project Manager - Brisbane

Employee Relations Business Partner

Senior Medical Receptionist

Senior Manager, Customer Care

Insurance Senior Associate / Special Counsel (Public Liability)

Senior Associate - Medico Legal Advisory Service (open to location)

Senior Associate, Construction Quantum

Project Manager

Senior Programmer/Planner

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