In-Demand customer care specialist Jobs in queensland

Desktop Home Assessor
Auto & General Holdings —Kawana Waters QLD
- Organisational skills
- Time management
- Parental leave
- Employee discount
Quick Apply
Air Logistics Perishables Customer Care Specialist
Kuehne+Nagel —Banyo QLD
- Communication skills
- Health insurance
- Parental leave
GUCCI In Store Product Care Specialist
Gucci —Brisbane QLD
- Full-time
- Management
- Microsoft Office
- Organisational skills
Home Assessor
Auto & General Holdings —North Lakes QLD
- Organisational skills
- Time management
- Parental leave
- Employee discount
Quick Apply
Administration Support Officer
Mater Group —Mackay QLD
- $39.79 - $44.25 an hour
- Customer service
- Administrative experience
- Working with children
- Health insurance
- Employee assistance program
2d
Customer Experience Specialist
Kinetic —Molendinar QLD
- Part-time
- Salesforce
- Analysis skills
- Communication skills
- Employee assistance program
Social Media Customer Care Specialist
Stockland —Greater Brisbane QLD
- Hybrid work
- Customer service
- Salesforce
Portfolio Account Specialist - Immunology (QLD South)
Novartis —Queensland
- Full-time
- Sales
- Communication skills
- Negotiation
3d
Eligibility Case Manager
DXC Technology —Queensland
- Full-time
- Microsoft Office
- Analysis skills
- Case management
- Parental leave
- Employee assistance program
3d
MECCA Launceston - Management Expression of Interest
Mecca Brands Pty Ltd —Queensland
- Full-time
- Leadership
Part Time Customer Experience Specialist
Kinetic —Molendinar QLD
- Part-time
- Salesforce
- Analysis skills
- Communication skills
8d
MECCA Albury - Management Expression of Interest
Mecca Brands Pty Ltd —Queensland
- Part-time
- Leadership
Specialist HSE
Kinetic —Molendinar QLD
- Full-time
- Employee assistance program
Aviation Protection Officer - Cairns Airport
Trident Services Australia —Cairns City QLD
- Rotating roster
- Customer service
- No experience needed
- Free parking
Quick Apply
HR Specialist, Contracts Management - APAC
Remote —Brisbane QLD
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Claims Consultant, REST
TAL —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Administration Officer
Kanda —Bundaberg QLD
- $34 - $35 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
1d
Patient Experience Specialist
Clear Smiles Orthodontics —Robina QLD
- Part-time
- Communication skills
Administration Officer - Casual
Queensland Government —Brisbane QLD
- Casual pool
- Customer service
- Administrative experience
Customer Support Specialist
Macquarie Group Limited —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- AI
- Annual leave
- Work from home
12d

I want to receive the latest job alert for customer care specialist in queensland

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care specialist jobs near queensland

Administrative Officer jobs in Brisbane QLD

Case Manager jobs in Queensland

Contract Specialist jobs in Brisbane QLD

Customer Care Specialist jobs in Sydney Nsw

Customer Care Specialist jobs in Brisbane Qld

Aged Care jobs in Tarneit Vic

Customer Care Specialist jobs in Melbourne Vic

Care Worker jobs in Launceston Tas

Palliative Care jobs in Melbourne Vic

Environmental Health Officer jobs in Liverpool Nsw

Environmental Health Officer jobs in Melbourne Vic

Child Family Health Nurse jobs in New South Wales

Patient Transport Officer jobs in Victoria

School Learning Support Officer jobs in South West Sydney Nsw

Environmental Health Officer jobs in Brisbane Qld

Environmental Health Officer jobs in Canberra Act

No Experience Data Entry Work From Home jobs in Sydney Nsw

No Experience, Work From Home jobs in Greater Adelaide Sa

Customer Specialist jobs in Haymarket Nsw

Customer Success jobs in Melbourne Vic

Desktop Home Assessor

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Parental leave
Employee discount
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Renovation
Organisational skills
Construction estimating
Time management

Full Job Description

The role

Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims. Focusing on establishing the cause, scope, and cost of insured claims and associated restoration, repair, or rebuilding of damaged property whilst developing and maintaining excellent customer service.

You will work closely with Auto & General’s panel of restorers & suppliers to ensure they complete repairs to our customers’ homes to a high standard and for a fair and reasonable price.

What you’ll be doing

Assess the damage

Virtually review reports and photos to validate claimed event-related damage and repair costs, determine damage causation, apply the Product Disclosure Statement (PDS) for appropriate levels of cover, and provide justified decision recommendations aligned with regulatory frameworks.
Identify and manage claim risks and prepare suitable contingencies, ensuring site safety and correctly authorising emergency (make safe) work.
Handle complaints & identify vulnerable/high care customers; effectively understanding and managing any potential impacts of decisions and providing timely escalation where required.

Scope the damage

Produce detailed damage scope and cost documentation and review it against supplier quotes.
Leverage an advanced level of technical knowledge and consistently demonstrate an understanding of Escape of Liquid and Fire insured events, engaging specialists and industry experts as required.
Align the repair methodology with PDS coverage and limitations, such as matching material parameters.

Negotiate outcomes

Negotiate with repairers and customers to determine sustainable and competitive repair costs, including managing scope and cost variations and challenging line items and repair methodology.
Make approval decisions regarding work commencement, contents, temporary accommodation, and cash settlements.
Project manage repairs to ensure adherence to agreed cost, time, and quality standards, conducting virtual inspections and liaising with suppliers.
Identify and detail repair defects, manage rectifications, and escalate to relevant teams when appropriate as well as identifying and reporting service breaches.
Review and approve repair invoices for payment at negotiated milestones or on completion of repairs.

Qualifications & Experience

Residential building/renovation & extensive estimating experience is essential.
Experience in managing quality building work and enhancing customer satisfaction.
Background in reviewing and determining accurate scopes of work.
Demonstrated communication, negotiation & conflict resolution handling ability, along with exceptional time management & organisational skills.
Proven experience in building effective business relationships with all stakeholders.
Insurance experience is preferred.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

customer care specialist jobs in queensland

Desktop Home Assessor

Air Logistics Perishables Customer Care Specialist

GUCCI In Store Product Care Specialist

Home Assessor

Administration Support Officer

Customer Experience Specialist

Social Media Customer Care Specialist

Portfolio Account Specialist - Immunology (QLD South)

Eligibility Case Manager

MECCA Launceston - Management Expression of Interest

Part Time Customer Experience Specialist

MECCA Albury - Management Expression of Interest

Specialist HSE

Aviation Protection Officer - Cairns Airport

HR Specialist, Contracts Management - APAC

Claims Consultant, REST

Administration Officer

Patient Experience Specialist

Administration Officer - Casual

Customer Support Specialist

I want to receive the latest job alert for customer care specialist in queensland

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected