In-Demand Client experience manager Jobs in Queensland

Client Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Motel Manager
Best Western Cattle City Motor Inn —Allenstown QLD
- $75,000 - $85,000 a year
- Weekend availability
- Management
- Customer service
- Team management
- Free food
Quick Apply
总经理助理
Qihang New Energy Co., Ltd. —Gold Coast QLD
- $8,200 - $9,300 a month
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick Apply
7d
Assistant Village Manager | QLD | 8:6
Civeo —Queensland
- $110,719 a year
- Full-time
- Hospitality
- Food service experience
- Budgeting
Regional Operations Manager
Kuhle Pty Ltd t/a Coast & Country Buses —Bundaberg QLD
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
Administration Officer
Mastermyne —Mackay QLD
- Full-time
- ERP systems
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
Area Manager - Operations
Dimeo Cleaning Services —Cairns QLD
- $80,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
5d
Translation/Regional Assistant
New Energy Co., Ltd. —Queensland
- $8,300 - $9,500 a month
- Full-time
- Bilingual
- Management
- Maintenance
- Travel reimbursement
- Health insurance
Quick Apply
9d
总经理助理
贵州金元股份有限公司 —Springwood QLD
- $8,500 - $10,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
11d
Operations Coordinator
Gallagher —Birtinya QLD
- Hybrid work
- No experience needed
- Communication skills
- Office experience
- Employee stock purchase plan
- Health insurance
Private Works Manager
Unitywater —Maroochydore QLD
- Full-time
- Hybrid work
- Business development
- Construction experience
- Leadership
- Employee assistance program
Quick Apply
Project Administrator
PIMS Group Australia —Mackay QLD
- Full-time
- Microsoft Excel
- Microsoft Office
- Recruiting
Quick Apply
9d
Administration Officer
My Companion Co. —Bundaberg South QLD
- $52,880.00 - $84,368.29 a year
- Part-time
- Management
- Administrative experience
- In-person
Quick Apply
10d
Administration Officer
AECOM —Cairns QLD
- Full-time
- Hybrid work
- Communication skills
8d
Contract Administrator
Staff Harbour Pty Ltd —Toowoomba QLD
- $85,000 - $110,000 a year
- Full-time
- In-person
Quick Apply
Branch Manager - Horticultural Growing Region - Bundaberg QLD
National Agri-Solutions —Bundaberg QLD
- Full-time
Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions
ISS —Brisbane QLD
- $120,000 - $150,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Expressions of Interest - Internal Audit Professionals on Working Holiday Visa
EY —Brisbane QLD
- Contract
- Master's degree
- Analysis skills
- Bachelor's degree
- Parental leave
Partners in Performance - Manager
Accenture —Brisbane QLD
- Full-time
- Engineering
- Master's degree
- Analysis skills
Senior Property Manager
Coronis —Minyama QLD

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Client Experience Manager

First Focus
Brisbane QLD

Quick Apply

Job Details

Up to $160,000 a year

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

client experience manager jobs in queensland

Client Experience Manager

Motel Manager

总经理助理

Assistant Village Manager | QLD | 8:6

Regional Operations Manager

Administration Officer

Area Manager - Operations

Translation/Regional Assistant

总经理助理

Operations Coordinator

Private Works Manager

Project Administrator

Administration Officer

Administration Officer

Contract Administrator

Branch Manager - Horticultural Growing Region - Bundaberg QLD

Step Into Leadership: FIFO QLD Village Manager & Assistant Manager Positions

Expressions of Interest - Internal Audit Professionals on Working Holiday Visa

Partners in Performance - Manager

Senior Property Manager

I want to receive the latest job alert for client experience manager in queensland

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