In-Demand Auto & general insurance Jobs in Queensland

Desktop Home Assessor
Auto & General Holdings —Kawana Waters QLD
- Management
- Organisational skills
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Motor Claims Consultant
Auto & General Holdings —Kawana Waters QLD
- Full-time
- Office
- In-person
- Communication skills
- Free parking
- Parental leave
Quick Apply
Personal Assistant
Auto & General Holdings —Toowong QLD
- AI
- Parental leave
- Gym membership
Quick Apply
Home Claims Consultant
Auto & General Holdings —Kawana Waters QLD
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
Quick Apply
Home Loan Call Centre Consultant
Auto & General Holdings —Brisbane QLD
- Sales
- Customer service
- Salesforce
Quick Apply
Second Level Service Desk Analyst
Auto & General Holdings —Toowong QLD
- Customer service
- Administrative experience
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Customer Service Consultant
Auto & General Holdings —Kawana Waters QLD
- On call
- Microsoft Office
- Administrative experience
- Computer skills
- Employee discount
Quick Apply
Desktop & Service Support Analyst
Auto & General Holdings —Kawana Waters QLD
- Customer service
- Communication skills
- Time management
- Parental leave
- Employee assistance program
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6d
Process Analyst
Auto & General Holdings —North Lakes QLD
- Temporary
- Bachelor's degree
- No degree
- Business
- Work from home
- Parental leave
Quick Apply
Home Claims Team Leader
Auto & General Holdings —Kawana Waters QLD
- Analysis skills
- Communication skills
- Negotiation
- Parental leave
Quick Apply
Risk Support Analyst
Auto & General Holdings —North Lakes QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Gym membership
Quick Apply
9d
Home Loan Specialist
Auto & General Holdings —Brisbane QLD
- Google Suite
- Salesforce
- Microsoft Office
Quick Apply
Investigations Coordinator
Auto & General Holdings —Mango Hill QLD
- Administrative experience
- Computer skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Full Stack Developer
Auto & General Holdings —Toowong QLD
- SQL
- AWS
- Software development
- Work from home
- Parental leave
Quick Apply
Senior Motor Claims Consultant - Technical
Auto & General Holdings —Toowong QLD
- Customer service
- In-person
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Recoveries Consultant Negotiation
Auto & General Holdings —North Lakes QLD
- Parental leave
Quick Apply
Administrative Assistant Pet Insurance
Auto & General Holdings —Toowong QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Quick Apply
6d
IT Operations Engineer
Auto & General Holdings —Brisbane QLD
Quick Apply
Claims Quality Assurance Consultant
Auto & General Holdings —North Lakes QLD
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Home Assessor
Auto & General Holdings —North Lakes QLD
- Organisational skills
- Time management
- Parental leave
- Employee discount
Quick Apply

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Desktop Home Assessor

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Organisational skills
Negotiation
Construction estimating
Time management

Full Job Description

The role
Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims, establishing the cause, scope, and cost of insured claims and the associated restoration, repair, or rebuilding of damaged property, while delivering excellent customer service.

You will also work closely with A&G's panel of restorers and suppliers to ensure repairs to our customers' homes are completed to a high standard and for a fair and reasonable price.

What you'll be doing
Assess the damage

Review reports and photos to validate the claimed event and damage.
Determine damage causation and apply the PDS for the appropriate levels of cover.
Make decision recommendations with justified reasoning aligned with regulatory frameworks.
Capture detailed information accurately across multiple systems.
Identify and manage claim risks and prepare suitable contingencies.
Provide timely escalation for scenarios such as customer vulnerability or financial hardship.
Identify site safety concerns and correctly authorise emergency make-safe work.

Scope the damage

Produce detailed damage scope and cost documentation and review against supplier quotes.
Align repair methodology with PDS coverage and limitations, such as matching material parameters.
Engage specialists and industry experts to report on damage and interpret findings for scope creation.

Negotiate outcomes

Engage with repairers and customers to negotiate a sustainable and competitive repair cost.
Discuss and challenge supplier line items, costs, and repair methodology as required.
Make approval recommendations around work commencement, contents, temporary accommodation, and cash settlement.

Audit

Conduct retrospective audits of minor severity scopes processed through the straight-through model.
Review scope of works, estimating accuracy, and pricing alignment against company guidelines and supplier agreements.
Identify variances, errors, or non-compliance in claim scoping, estimating, or decision-making.

What experience you'll bring

Residential building/renovation and extensive estimating experience is essential.
Experience in managing quality building work and enhancing customer satisfaction.
Background in reviewing and determining accurate scopes of works.
Exceptional time management and organisational skills.
Demonstrated communication, negotiation and conflict resolution handling ability.
Proven experience in building effective business relationships with builders.
Superior customer & relationship management skills.
Insurance experience preferred.
Confident using technology.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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Refine Your Search

auto & general insurance jobs in queensland

Desktop Home Assessor

Motor Claims Consultant

Personal Assistant

Home Claims Consultant

Home Loan Call Centre Consultant

Second Level Service Desk Analyst

Customer Service Consultant

Desktop & Service Support Analyst

Process Analyst

Home Claims Team Leader

Risk Support Analyst

Home Loan Specialist

Investigations Coordinator

Full Stack Developer

Senior Motor Claims Consultant - Technical

Recoveries Consultant Negotiation

Administrative Assistant Pet Insurance

IT Operations Engineer

Claims Quality Assurance Consultant

Home Assessor

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