In-Demand Transport for nsw Jobs in Quakers Hill Nsw

Customer Service Officer
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- CRM software
- Customer service
- Salesforce
8d
School Crossing Supervisor
Transport For NSW —Riverstone NSW
- $27.22 an hour
- 8 hour shift
- Experience working with children
- In-person
- Communication skills
Customer Enquiry Officer
Transport For NSW —Parramatta NSW
- $102,613 - $109,183 a year
- Full-time
- Customer service
- In-person
5d
Customer Interface Property Information Administrative Officer
Transport For NSW —Macquarie Park NSW
- $100,123 - $110,138 a year
- Full-time
- Administrative experience
- Organisational skills
5d
Logistics & Appeals Officer
Transport For NSW —Parramatta NSW
- $108,374 - $119,210 a year
- Full-time
- Administrative experience
- Communication skills
12d
Inspector
Transport For NSW —Yennora NSW
- $141,678 - $158,677 a year
- Full-time
- Management
- Maintenance
6d
Contract Administrator
Transport For NSW —Parramatta NSW
- $108,374 - $119,210 a year
- Full-time
- Administrative experience
- Analysis skills
- Communication skills
14d
Revenue Administrator
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- Microsoft Excel
- Finance
- Administrative experience
4d
Test Manager
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
Service Delivery Manager
Transport For NSW —Parramatta NSW
- $158,393 - $177,399 a year
- Full-time
14d
Cyber Officer
Transport For NSW —Macquarie Park NSW
- $108,374 - $119,210 a year
- Full-time
- Analysis skills
- No degree
- SharePoint
14d
Junior Software Developer
Transport For NSW —Parramatta NSW
- $111,625 - $122,786 a year
- Full-time
- AWS
- Software development
- SDLC
11d
Data Analyst
Transport For NSW —Parramatta NSW
- $121,175 - $135,716 a year
- Full-time
- Analysis skills
1d
SM Tech Delivery Vehicles & Licencing
Transport For NSW —Parramatta NSW
- Full-time
- No degree
13d
Operations Manager
Transport For NSW —Macquarie Park NSW
- $163,145 - $182,721 a year
- Full-time
- Hybrid work
7d
Systems Officer
Transport For NSW —Macquarie Park NSW
- $121,175 - $135,716 a year
- Full-time
- Azure
- Scripting
14d
Testing & Commissioning Technician TFLE
Sydney Trains —Flemington NSW
- $1,660.80 - $1,765.50 a month
- Full-time
- In-person
4d
Executive Assistant
Transport For NSW —Macquarie Park NSW
- $100,123 - $110,138 a year
- Full-time
- Hybrid work
- Administrative experience
19h
Operational Advisor
Transport For NSW —Parramatta NSW
- $124,810 - $139,787 a year
- Full-time
7d
SM Tech Performance & Delivery
Transport For NSW —Parramatta NSW
- Full-time
- No degree
13d

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Customer Service Officer

Transport For NSW -
Parramatta NSW

Apply Now

Job Details

Permanent | Full-time
$100,123 - $110,138 a year
8 days ago

Qualifications

CRM software
Pegasystems
Customer service
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full Job Description

Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Parramatta, NSW, AU, 2150

#job-location.job-location-inline { display: inline; }
Job reference number: 110323
Employment type: Permanent Full-Time
Salary range: $100123.0-$110138.0
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You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Play a key part in delivering efficient, accurate and customer-focused services by processing applications, managing customer accounts, and resolving enquiries, complaints and complex cases. You'll apply policies, procedures and business rules to make informed decisions, process financial transactions, and achieve fair and consistent customer outcomes. Working collaboratively across teams, you'll contribute to continuous improvement initiatives, maintain accurate records, and support the delivery of high-quality customer and business outcomes.

What You Will Be Involved In

Processing customer applications and maintaining accurate customer account and case records.
Investigating and resolving customer enquiries, complaints, disputes and complex account matters to achieve fair, consistent and timely customer outcomes.
Preparing clear, professional and customer-focused written correspondence.
Applying policies, procedures and business rules to make informed decisions and recommendations.
Processing financial adjustments, refunds and reconciliations in accordance with delegated authority and compliance requirements.
Identifying recurring customer issues, process inefficiencies and improvement opportunities, and contributing recommendations to enhance customer and business outcomes.
Participating in cross-skilling, knowledge sharing and continuous improvement activities to strengthen team capability and service delivery.
Working collaboratively with internal stakeholders to support operational priorities, resolve complex matters and improve the customer experience.
Using customer and operational systems to maintain data integrity, support decision-making and deliver quality customer outcomes.

For more information on the role and business unit, view the role description and information pack.

About you

Recent experience delivering services to external customers and managing customer enquiries, complaints and feedback in an operational customer service environment.
Strong communication skills, with the ability to manage customer interactions and prepare clear, professional correspondence.
The ability to investigate issues, analyse information and make sound decisions to achieve positive customer outcomes.
Experience applying policies, procedures and business rules accurately and consistently.
Strong attention to detail and organisational skills, with the ability to maintain accurate records and manage workloads effectively.
The ability to manage competing priorities and work collaboratively in a team environment.
Proficiency in Microsoft Office and customer or case management systems.
A proactive, adaptable approach, with a commitment to continuous improvement and enhancing the customer experience.
Experience with Salesforce Lightning, Pega or similar CRM platforms will be highly regarded.
Knowledge of customer schemes, concessions and ministerial correspondence will be highly regarded.

Working Arrangements

This role has a mandatory requirement to work from the Parramatta office on Tuesdays and Wednesdays.
While the role offers flexibility, employees are required to remain in the office until 3:30 pm on these designated office days.
The role supports a flexible working environment, balanced with operational and team requirements.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Thursday 20 August 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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Refine Your Search

transport for nsw jobs in quakers hill nsw

Customer Service Officer

School Crossing Supervisor

Customer Enquiry Officer

Customer Interface Property Information Administrative Officer

Logistics & Appeals Officer

Inspector

Contract Administrator

Revenue Administrator

Test Manager

Service Delivery Manager

Cyber Officer

Junior Software Developer

Data Analyst

SM Tech Delivery Vehicles & Licencing

Operations Manager

Systems Officer

Testing & Commissioning Technician TFLE

Executive Assistant

Operational Advisor

SM Tech Performance & Delivery

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