- Lead transformational change that improves student services and experience.
- Influence strategic outcomes by partnering with senior leaders and key stakeholders.
- Create lasting impact at one of Australia's leading dual-sector universities.
About VU:
At VU, we aim to be one of the leading impact universities in the world. VU is an impact‑driven university committed to equity, excellence and opportunity. Based in Melbourne’s west and connected globally, we put students first through the VU Block Model®, dual‑sector pathways and strong industry partnerships. We are a values‑led, inclusive workplace where diverse talent is supported to make a real difference.
About the Team:
Student Services & Administration is at the heart of the Victoria University student experience. We deliver critical services that support students from their first enquiry through to graduation, while driving innovation, digital transformation and continuous improvement across the University. As part of our collaborative and high-performing team, you'll have the opportunity to influence strategic change and make a meaningful impact on student success.
About the Role:
Join Victoria University at a time of significant transformation and help shape the future of student services. As a Business Analyst, you will lead complex business improvement initiatives that enhance the student experience, streamline operations and support the University's strategic priorities. Working closely with executive leaders, operational teams and technology partners, you'll influence decisions, redesign services and deliver innovative solutions that create lasting organisational impact. This is an outstanding opportunity for an experienced Business Analyst who thrives on collaboration, enjoys solving complex problems and wants to contribute to meaningful change across one of Australia's leading dual-sector universities.
Position Key Duties:
- Lead business analysis activities for strategic initiatives, organisational change and continuous improvement programs across Student Services & Administration.
- Analyse and optimise business processes to improve service delivery, operational efficiency and the student experience across the end-to-end student lifecycle.
- Partner with stakeholders across the University to identify business needs, facilitate solution design and deliver outcomes aligned with strategic priorities.
- Provide data-driven insights and recommendations through business analysis, performance reporting and evaluation to support informed decision-making.
- Support the successful delivery of projects and digital transformation initiatives by managing business requirements, process redesign, testing and business readiness activities.
Promote a culture of continuous improvement by identifying innovation opportunities, embedding best practice business analysis methodologies and contributing to governance, risk management and organisational capability.
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Position Details:
- Classification: HEP Level 8
- Salary: $113,953 to $128,326 per annum plus 17% superannuation
- Employment Type: Full-time 12-month fixed term
- Hours per Week: 36.75
- Location: Footscray
For a detailed overview of the role’s duties and responsibilities, please refer to the Business Analyst position description:
About You:
We're looking for a strategic and collaborative Business Analyst who enjoys solving complex problems and turning ideas into practical, measurable outcomes. You'll be equally comfortable engaging with senior leaders and frontline teams, using data and stakeholder insights to deliver meaningful improvements.
You will bring:
- Demonstrated experience in business analysis, process improvement or organisational transformation within a large and complex organisation, ideally within the higher education or public sector.
- Strong analytical and problem-solving skills, with the ability to translate business needs into practical, sustainable solutions supported by evidence and data.
- Proven ability to build trusted relationships, facilitate workshops and influence stakeholders at all organisational levels to achieve shared outcomes.
- Experience delivering business improvement or digital transformation initiatives, including business process mapping, requirements gathering, change support and benefits realisation.
- Excellent written and verbal communication skills, with the ability to prepare high-quality business cases, reports, presentations and recommendations for executive audiences.
- A proactive and collaborative approach, with a passion for continuous improvement, service excellence and enhancing the student experience through innovation and effective business practices.
Experience working within higher education or vocational education (desirable).
Knowledge of student administration, admissions, enrolments, scholarships or student support functions (desirable).
Experience with Technology One, CRM systems, workflow automation or business intelligence tools (desirable).
Certification in Business Analysis, Agile, Lean, Six Sigma or Project Management(desirable).
Please note: The University is a Child Safe organisation. You will be required to hold a current Employee - Working with Children Check (WWCC) or be willing to obtain one prior to commencing employment.
Who to Contact?
For further information relating to the position, please contact:
Name: Darrel Caulfield
Position Title: Chief Student Officer
Email: [email protected]
How to Apply:
To submit your application please click on the Apply button.
Applications must be submitted as a single document comprising:
- A cover letter
- Your curriculum vitae/resume
- Your responses addressing all selection criteria located in the position description
- Evidence of applicable qualifications, licences and registration
Applications will close 14 July at 11.59am.
Visa sponsorship is not available for this position. This role requires for applicants to have full and permanent working rights in Australia.
Why Join VU:
VU provides competitive salaries, excellent superannuation, and a variety of benefits. The university fosters an environment where staff can excel, achieve their goals, and develop their careers. With a focus on diversity, inclusion, and family-friendly policies, VU supports both professional and personal well-being. For more information, please visit our Careers at VU Webpage
Our Commitment:
Victoria University is committed to fostering an inclusive, respectful, and socially responsible community. We honour our deep diversity by respecting First Nations perspectives and embedding sustainable approaches to Protecting Country, while championing progressive inclusivity for all—embracing Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio‑economic backgrounds. As a WGEA Employer of Choice for Gender Equality , we strive to create a place where everyone feels they belong, and we ensure a positive, barrier‑free recruitment experience by providing adjustments and accessible formats upon request at [email protected] or (03) 9919 599
