In-Demand Customer service analyst Jobs in Perth Wa

Service Desk Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Customer Systems Analyst
Water Corporation —Balcatta WA
- $115,561 a year
- Contract
- Computer science
- Engineering
- Systems design
- Annual leave
- Work from home
12d
User Experience Analyst and Tester
Illuminance Solutions —Perth WA
- DevOps
- Microsoft Office
- Analysis skills
Service Desk Analyst
Centorrino Technologies —Perth WA
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick Apply
Power BI Analyst
Bravo Search —Perth WA
- $110,000 - $120,000 a year
- Full-time
- Remote
- Computer Science
- SQL
- Analysis skills
- Profit sharing
- Health insurance
Service Desk Analyst - Level 2
Wallbridge Gilbert Aztec —Perth WA
- Full-time
- Remote
- Azure
- Management
- Customer service
- Work from home
- Parental leave
10d
Test Analyst
NGIS Australia —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- SQL
Graduate Analyst - Advisory
Hatch —Perth WA
- Microsoft Excel
- Engineering
- Master's degree
Quick Apply
7d
Customer Support Analyst - Level 2 - Carelink
Civica —Perth WA
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
10d
Pricing & Cost Control Analyst
L3Harris Technologies —Fremantle WA
- Microsoft Excel
- ERP systems
- Finance
- Health insurance
IT Service Desk Analyst
Stratco —Canning Vale WA
- Management
- Communication skills
- Time management
- Employee assistance program
12d
Commercial Pricing Analyst
Compass Group Australia —Perth WA
- Full-time
- Hybrid work
- Microsoft Excel
- Finance
- Analysis skills
Business Systems Analyst
Monadelphous —Perth WA
- Full-time
- Analysis skills
- In-person
- Time management
Transcription Coordinator
Epiq Systems, Inc. —Perth WA
- Full-time
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Senior Applications Analyst
Pilbara Ports Authority —Perth WA
- $124,897 a year
- Full-time
- ERP systems
- Annual leave
- Parental leave
7d
Desktop Support Analyst
ABN Group —Perth WA
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Service Desk Analyst (IT)
Serco Plc —Murdoch WA
- 8 hour shift
- Customer service
- Analysis skills
- Communication skills
5d
Team Lead - Business Analysis
Royal Automobile Club of WA —West Perth WA
- Full-time
- Management
- PMP
- Leadership
Fraud Detection Officer, Part-Time (24 hours)
Bankwest —Perth WA
- Part-time
- Remote
- Customer service
- Financial services
- Work from home
4d
Data Analyst
Prophix —Perth WA
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Administrative experience
- Gym membership
Quick Apply

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Service Desk Analyst

Royal Automobile Club of WA -
West Perth WA

Apply Now

Job Details

Full-time

Qualifications

Jira
ConnectWise
Microsoft Office
ServiceNow
Communication skills
Help desk

Full Job Description

As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels.

This will start as a 12 month maximum term role.

What will you be doing?

Operating as the primary point of contact for RAC IT helpdesk support through telephone, online, or face-to-face interactions, ensuring SLAs (Service Level Agreements) are met for all support queries.
Efficiently resolving end-user issues and enquiries promptly, addressing service requests by guiding users to resolve their issues in accordance with established procedures.
Educating and assisting end-users on equipment operation and common troubleshooting techniques, keeping detailed records of faults, solutions, and contact information.
Maintaining a high degree of customer service, adhering to SLAs for all hardware/software installations, and delivering professional service by ensuring timely updates and realistic resolution timelines.
Acting as a proficient liaison between end users and service providers, updating and managing internal hardware and software support documentation, and recording known issues and solutions in the knowledge base.
Engaging in continuous team training initiatives, sustaining a proficient understanding of both new and existing RAC Standard Operating Environment (SOE), and identifying and documenting trends experienced by end-users.
Prioritising and managing P1 and P2 incidents while handling stakeholder communications, and developing and maintaining strong, effective working relationships with key stakeholders.

What are we looking for in you?

Experience in diagnosing needs through effective conversation and questioning, managing customer expectations, and delivering IT Service Desk support using ITSM toolsets (e.g., ServiceNow, Jira Service Desk).
Previous experience in a helpdesk environment, with expertise in troubleshooting Windows operating systems, network connectivity issues, and hardware-related concerns.
Strong understanding of Active Directory, Microsoft Office Suite, and common business applications, with knowledge of remote desktop services (e.g., ConnectWise).
Sound technical knowledge of desktop hardware and both standard and customised software. Skilled in problem-solving, analysing complex technical issues, and creating innovative solutions.
Exceptional interpersonal and communication skills, with a customer-centric approach and ability to manage multiple problems and prioritise issues effectively.
Team player with a collaborative mindset, proficient in working with cross-functional teams and stakeholders, exhibiting professionalism, reliability, and commitment to confidentiality and data security.
Action-oriented with a sense of urgency and high energy, able to adapt approach to shifting demands, communicate effectively, plan and align work with organisational goals, and anticipate and adapt to innovations in technology.
This position has a rotating roster for start and finish times and is required to be in the office 100%. Post probation you would go onto a night shift roster to support our staff working at night.

What are we looking for in you?

Work with cutting-edge technologies and be part of a team driving digital transformation across RACWA.
Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.
Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.
Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.

About RAC

RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact [email protected]. #LI-JC1

Apply Now

Refine Your Search

customer service analyst jobs in perth wa

Service Desk Analyst

Customer Systems Analyst

User Experience Analyst and Tester

Service Desk Analyst

Power BI Analyst

Service Desk Analyst - Level 2

Test Analyst

Graduate Analyst - Advisory

Customer Support Analyst - Level 2 - Carelink

Pricing & Cost Control Analyst

IT Service Desk Analyst

Commercial Pricing Analyst

Business Systems Analyst

Transcription Coordinator

Senior Applications Analyst

Desktop Support Analyst

Service Desk Analyst (IT)

Team Lead - Business Analysis

Fraud Detection Officer, Part-Time (24 hours)

Data Analyst

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