In-Demand Onboarding specialist Jobs in Perth, Wa

Customer Support & Success Officer
Agrimasters —Subiaco WA
- $65,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Organisational skills
Quick Apply
6d
Resourcing Specialist
Clough —Perth WA
- Full-time
- Recruiting
- Communication skills
4d
Project Administrator
Monadelphous —Perth WA
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
11d
Administration Assistant
BMH Electrics Pty Ltd —Malaga WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
ICT Customer Support Officer
Wanneroo Patios —Wangara WA
- $75,000 - $80,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick Apply
11d
Client Services Administrator / Junior Associate Adviser
Euroz Hartleys —Perth WA
- Full-time
- Management
- Finance
- Administrative experience
- Health insurance
- Employee discount
11d
Aged Care Navigation Specialist
Bethanie Group —Perth WA
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
14d
Senior Recruiter
Colliers —Perth WA
- Full-time
- Recruiting
- Construction experience
Quick Apply
Contractor Engagement Consultant
NES Internal —Perth WA
- Recruiting
- Communication skills
Senior Advisor Heritage
Rio Tinto —Perth WA
- Monday to Friday
- Management
- Communication skills
- Health insurance
- Parental leave
Mobilisation Officer - Karratha Projects
Monadelphous —Perth WA
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- On-the-job training
People & Culture Consultant
Bailey Abbott —Perth WA
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Employee assistance program
Quick Apply
IT Support Specialist
Illuminance Solutions —Perth WA
- Azure
- Microsoft Office
- Administrative experience
Senior Recruitment Specialist
Monadelphous —Perth WA
- Recruiting
Strategic Procurement Specialist, Strategic Procurement Team, ATS
Amazon Commercial Services Pty Ltd —Perth WA
- Full-time
- Microsoft Excel
- Engineering
- SQL
6d
Recruitment Specialist - Blue Collar
Monadelphous —Perth WA
- Recruiting
Procurement Coordinator
Linkforce —Perth WA
- Full-time
- Microsoft Outlook
- ERP systems
- Gym membership
Mobilisation Coordinator - Cape Lambert & Dampier Maintenance
Monadelphous —Perth WA
- Full-time
- Customer service
- Organisational skills
- Computer skills
- On-the-job training
Area Manager (Psych Services)
Konekt —West Perth WA
- Full-time
- Leadership
- Work from home
Quick Apply
Supplier Compliance Specialist
Babcock International —Henderson WA
- Contract
- Management
- In-person
- Annual leave
- Parental leave

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Customer Support & Success Officer

Agrimasters
Subiaco WA

Quick Apply

Job Details

Full-time
$65,000 a year
6 days ago

Benefits

E-learning courses provided

Qualifications

Sage
Software troubleshooting
Customer service
Xero
Zendesk
Organisational skills
Payroll
Leadership

Full Job Description

Help Australian farming businesses get the most from industry-leading software.

Mastergroup is a proudly family-owned software company that has been helping Australian farmers and agribusinesses succeed for more than 40 years. Our flagship product, Agrimaster, is one of Australia's leading farm financial management solutions, trusted by farming businesses across the country.

We're looking for a Customer Support & Success Officer to join our team and help customers confidently use our products, solve problems, improve their business processes, and maximise the value they receive from their investment.

What You'll Be Doing

Providing support to customers via phone, email, live chat, and Zendesk.
Troubleshooting software and customer issues and finding practical solutions.
Assisting customers with onboarding, implementation, and product setup.
Delivering customer training and education sessions.
Helping customers adopt best-practice use of Agrimaster and Wagemaster.
Creating and improving Help Centre articles, FAQs, and customer resources.
Identifying opportunities to improve customer experience and customer outcomes.
Collaborating with teams across Mastergroup to support customer success.

Career Development & Progression

This is more than a traditional support role. We've built a clear progression pathway that allows our team members to grow from foundational support through to specialist consulting and recognised subject matter expertise.

You'll begin by building your product knowledge and supporting customers through onboarding and day-to-day troubleshooting. As your expertise grows, you'll have opportunities to expand into consulting, customer training, webinars, customer success initiatives, and mentoring, helping customers get the most value from our software while advancing your own career.

What We're Looking For

You don't need to know Agrimaster or Wagemaster already. We'll teach you our products. What's most important is your customer focus, technical aptitude, and willingness to learn.

You'll likely bring:

Experience in customer service, customer support, or software support.
Strong problem-solving and troubleshooting skills.
Confidence communicating with customers by phone, email, and online.
The ability to explain technical information in a simple and customer-friendly way.
Strong organisational skills and attention to detail.
A proactive approach and desire to help customers succeed.
A willingness to learn new systems, products, and industry knowledge.

Desirable

Experience with accounting, bookkeeping, payroll, or business software such as Xero, MYOB, Sage, or similar products.
Accounting, bookkeeping, payroll, or finance knowledge.
Experience delivering training, consulting, or customer education sessions.
Experience supporting software implementations or customer onboarding.

Why Join Mastergroup?

Be part of a supportive and collaborative team.
Work with products that genuinely help Australian farming businesses.
Structured learning and career development pathways.
Opportunities to progress into specialist, consulting, and leadership roles.
Ongoing training through LinkedIn Learning, industry resources, and mentoring.
Modern office in Subiaco with a positive team culture.
Make a real impact on customer success and business outcomes.
Join a family-owned business with over 40 years of industry experience.
Learn from experienced professionals and recognised product experts.

If you're passionate about helping customers, enjoy solving problems, and want to build a rewarding career in customer success and software support, we'd love to hear from you. Apply now or contact Tahnee Butler at [email protected]

Pay: $65,000.00 per year

Work Location: Hybrid remote in Subiaco WA

Quick Apply

Refine Your Search

onboarding specialist jobs in perth, wa

Customer Support & Success Officer

Resourcing Specialist

Project Administrator

Administration Assistant

ICT Customer Support Officer

Client Services Administrator / Junior Associate Adviser

Aged Care Navigation Specialist

Senior Recruiter

Contractor Engagement Consultant

Senior Advisor Heritage

Mobilisation Officer - Karratha Projects

People & Culture Consultant

IT Support Specialist

Senior Recruitment Specialist

Strategic Procurement Specialist, Strategic Procurement Team, ATS

Recruitment Specialist - Blue Collar

Procurement Coordinator

Mobilisation Coordinator - Cape Lambert & Dampier Maintenance

Area Manager (Psych Services)

Supplier Compliance Specialist

I want to receive the latest job alert for onboarding specialist in perth, wa

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