In-Demand Head of customer experience Jobs in Perth, Wa

Head of Digital Experience
GESB —Perth WA
- $180,367 - $193,487 a year
- Full-time
- Remote
- CRM software
- Agile
- AI
- Parental leave
- Employee assistance program
Head of Brand, Experience and Connection
GESB —Perth WA
- $180,367 - $193,487 a year
- Full-time
- Remote
- Marketing
- Marketing
- Analytics
- Parental leave
- Employee assistance program
Head of Change & Transformation
VGW Australia —Perth WA
- Agile
Quick Apply
14d
Customer Support Officer
APM Communities —West Perth WA
- Full-time
- Hospitality
- Customer service
- Parental leave
Quick Apply
Head of Operations
Altius Group —Subiaco WA
- Full-time
- Hybrid work
- Management
- Administrative experience
Quick Apply
6d
Service Desk Manager
First Focus —Perth WA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Head of People Partnering & Employee Relations
Perth Airport —Perth Airport WA
- Full-time
- Leadership
- Free parking
8h
Head Coach & Operations Leader
Junior Goals —Perth WA
- $30 - $50 an hour
- Part-time
- Working with children
- In-person
- Communication skills
- Work from home
Quick Apply
Flying Operations Manager - Australia
HNZ Global —Perth WA
- Full-time
- Management
- Leadership
- Communication skills
Quick Apply
Head of Clinical Services
Altius Group —Subiaco WA
- Full-time
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
6d
Expressions of Interest - Perth Management
Sephora —Perth WA
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
Customer Support Officer
Juniper —Balcatta WA
- $73,788 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
7d
Full Time - Retail Stock Coordinator
Kookaï —Karrinyup WA
- Full-time
- Organisational skills
- Time management
- Employee discount
Technical Operations Officer (Shift)
Lotterywest —Subiaco WA
- $86,439 - $92,795 a year
- Weekend availability
- Analysis skills
- Annual leave
9d
Trade Counter Sales - Perth City
Reece Group —Perth WA
- Weekend availability
- Customer service
- Plumbing
- Retail sales
- Annual leave
- Parental leave
Marketing Manager
APM Group —West Perth WA
- Contract
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick Apply
Coordinator - Shipping Executions
CBH Group —Perth WA
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Health insurance
- Employee assistance program
13d
Rodd & Gunn Standalone Manager: Claremont
Rodd & Gunn —Claremont WA
- $68,000 - $75,000 a year
- Full-time
- Management
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
1d
Quantity Surveyor / Contracts Administrator
Monford Group —Perth WA
- Full-time
- Civil engineering
- Construction
- Employee discount
Retail Consultant - Myaree
Reece Group —Myaree WA
- Part-time
- Customer service
- Plumbing
- Retail sales
- Annual leave
- Parental leave

I want to receive the latest job alert for head of customer experience in perth, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer experience jobs near perth, wa

Operations Manager jobs in Perth WA

Quantity Surveyor jobs in Perth WA

Retail, Clothing,dissh, Kookai jobs in Tasmania

Retail jobs in Melbourne City Centre Vic

Retail Sales Associate jobs in Yalata Sa

Retail Sales Associate jobs in Castle Hill Nsw

Entry Level Sales jobs in Melbourne Vic

Retail, Clothing, Kookai jobs in Sydney Nsw

Retail Sales Associate jobs in Cannington Wa

Retail Sales Associate jobs in Terrigal Nsw

Quality & Compliance Manager jobs in Melbourne Vic

Stock Night Fill,aldi jobs in Melbourne Vic

Head Chef jobs in Canberra Act

Digital Marketing Specialist jobs in Sydney Nsw

Head Of Digital jobs in Melbourne City Centre Vic

Head Of Digital jobs in Artarmon Nsw

Digital Health jobs in Sydney Nsw

General Counsel, Head Of Legal, Gm Legal jobs in Canberra Act

Head Of Digital jobs in Sydney Nsw

Retail Store Manager jobs in Sydney Nsw

Head of Digital Experience

GESB -
Perth WA

Apply Now

Job Details

Full-time
$180,367 - $193,487 a year

Benefits

Parental leave
Employee assistance program
Salary packaging

Qualifications

CRM software
Social media marketing
Content management systems
Test automation
SEO
Security
Software testing
Agile
AI

Full Job Description

GESB

Head of Digital Experience

L9 $180,367-$193,487

Position No:
7264

Work Type:
Fixed Term - Full Time

Location:
Perth

Closing Date:
2026-06-15 5:00 PM
(YYYY-MM-DD)

To request this document in an alternative format such as Braille, call us on 08 6551 7777 or email [email protected]

About us

This is an exciting time for GESB, and we are looking for the right people to help grow our team, contribute positively to our culture, and support our purpose of helping our members achieve a quality retirement.

GESB is a WA Government statutory authority and we’re proud to be the largest super fund based in Western Australia, with around 250,000 members and over $46 billion in funds under management (as of 1 January 2026). For over 85 years, we’ve been helping current and former WA public sector employees grow and manage their super.

The role

We are seeking an experienced Head of Digital Experience to join our Digital Experience team within the broader Member Experience business unit.

This critical role focuses on shaping and delivering exceptional digital experiences for members, employers, advisers and other stakeholders, aligning to GESB's strategic plan. The role leads the end-to-end digital strategy, roadmap, and delivery across GESB’s digital channels, including member secure online and applications, public website, and broader digital engagement.

This is a full-time position on a five-year fixed term contract.

Please refer to the attached position description for a detailed overview of responsibilities and work‑related requirements.

Key responsibilities:

Work closely with the Chief Member Experience Officer to set the vision and direction for how digital enhances every stage of the member journey
Lead the evolution of member-facing digital platforms, including secure portals, websites, and applications
Drive a more connected, personalised, and data-led approach to member engagement
Champion digital innovation, including exploration of emerging technologies such as AI
Embed modern, agile, and collaborative ways of working
Partner closely with technology, data, and business teams to align digital initiatives with broader organisational priorities

Skills & Experience:

Proven proficiency across digital tools and platforms, including content management systems, digital experience platforms, analytics tools, and CRM systems
Strong understanding of Search Engine Optimisation (SEO), social media marketing, and web design principles
Experience leveraging data and insights to inform decision-making and enhance customer experience
Solid understanding of end-to-end software testing processes, including experience with automated testing
Knowledge of digital security requirements and best practices for online products and services
10+ years of senior leadership experience across digital (mandatory) and technology roles
Demonstrated experience introducing and embedding agile ways of working
Tertiary qualification in Business, Commerce, Marketing, Information Technology, Computer Science, Engineering, Digital Strategy, Innovation, or a related discipline

Leadership is part of who we are

We believe that everyone is a leader, and the core leadership behaviours outlined in the Public Sector Commissions ‘Leadership Expectations’ apply to all roles.

To be successful in this application, you’ll need to demonstrate these leadership behaviours in the context of Multiple Area Leader. Leaders in this context provide direction across multiple business areas to ensure alignment with organisational strategy. They oversee the implementation of operational strategies and take a lead role in shaping the short- and medium-term direction of these areas, ensuring coordinated delivery of outcomes that support GESB’s strategic priorities.

Expected leadership behaviours are demonstrated through delivery of outcomes, quality of decision‑making, collaboration across business areas, development of leaders, and contribution to organisational culture.

Why join our team?

We genuinely value work/life balance, support professional development, and empower our employees to be their best.

Some of the benefits of working at GESB include:

Competitive remuneration: Award-based salary with annual increments and a 12% superannuation contribution, plus access to generous salary packaging arrangements.
Flexible working: Flexible hours, work-from-home options, and a variety of leave arrangements — including an extra 3 public service holidays and the ability to purchase additional leave.
Professional growth: Comprehensive learning and development opportunities, including study leave and financial assistance.
Health and wellbeing: A range of wellbeing initiatives and free, confidential access to our Employee Assistance Program for you and your immediate family.
Inclusive leave options: Cultural leave for Aboriginal and Torres Strait Islander staff, 18 weeks paid parental leave with flexible return-to-work options, and additional leave for disability, family and domestic violence, and reproductive health.
Great location and facilities: A CBD office close to Perth’s best coffee spots, with excellent public transport access, nearby parking, and end-of-trip facilities for active commuters.

How to apply

This vacancy will remain open as part of an extended recruitment process. Applications will be reviewed regularly, and candidates may be assessed as they apply, so we encourage you to submit your application as soon as possible.

To discuss the role further, please contact Carla Underwood from Sense Recruitment on 0413 813 540 or email: [email protected]

If this sounds like the right role for you, please submit your application online.

Want to know more?

At GESB we are committed to eliminating all forms of discrimination and fostering an inclusive, values-based workplace culture. We embrace diversity and encourage applications from people of all backgrounds, including those who are culturally and linguistically diverse, people with disability, LGBTIQ+ individuals, and Aboriginal and Torres Strait Islander peoples.

We are happy to make adjustments to support you during the application process, at interviews, or in the workplace. If you need assistance, please let us know.

Thank you for taking the time to consider joining the team at GESB.

Apply Now

Refine Your Search

head of customer experience jobs in perth, wa

Head of Digital Experience

Head of Brand, Experience and Connection

Head of Change & Transformation

Customer Support Officer

Head of Operations

Service Desk Manager

Head of People Partnering & Employee Relations

Head Coach & Operations Leader

Flying Operations Manager - Australia

Head of Clinical Services

Expressions of Interest - Perth Management

Customer Support Officer

Full Time - Retail Stock Coordinator

Technical Operations Officer (Shift)

Trade Counter Sales - Perth City

Marketing Manager

Coordinator - Shipping Executions

Rodd & Gunn Standalone Manager: Claremont

Quantity Surveyor / Contracts Administrator

Retail Consultant - Myaree

I want to receive the latest job alert for head of customer experience in perth, wa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected